Customer reviews of Castle Motors

By Sarah S on 08 October 2020 | Verified purchase

The customer service at Castle Motors was fantastic. We are so happy with my husband's new car. I am extremely nervous when it comes to buying cars and do not trust car sales people easily. I felt completely comfortable purchasing from Castle Motors, we didn't get a hard sale, I felt confident in the information we were given and never felt pressured to finalise the purchase. We don't live local to the garage and had found the car we purchased through a web search. Richard was very accommodating with the timings of our appointments (a requirement during Covid!) Purchasing our new car through Castle Motors has been the best car buying experience I have ever had. I have already recommended them to my sister in law and a family friend. We will be visiting Castle Motors again when I need to change my car.

Reply from Castle Motors on 08/10/20

Thank you for taking the time to complete the review for us Sarah. We totally understand that historically buying a car has been more of a challenge than a pleasure but we are trying our best to make it the enjoyable experience that parting with thousands of pounds should be !! We hope the Sportage continues to serve you well and we look forward to welcoming back for future purchases and hopefully a few of your friends and family as well. Best wishes from all at Castle Motors

By Megan G on 06 October 2020 | Verified purchase

Very pleasant team, helpful and engaging. The car that I bought is absolutely spotless and really well presented. The team were really approachable and knowledgeable and made the whole process so easy.

Reply from Castle Motors on 07/10/20

Thanks Megan , the Santa Fe was a stunning car and it's great that it's gone to such an enthusiastic new owner !! Best wishes from all at Castle Motors.

By Tim G on 06 October 2020 | Verified purchase

Richard was honest and informative throughout the sales process, guaranteeing a good experience.

Reply from Castle Motors on 07/10/20

Cheers Tim , I hope you enjoy the Jeep and thank you for being so patient while we prepared it for you. Best wishes from all at Castle Motors

By Lucy G on 05 October 2020 | Verified purchase

I am so impressed by Castle Motors and would 100% use them again and have recommended them to my friends and family. Their customer service is fantastic. They were very personable and the whole process was quick and enjoyable - even during covid! I had been to a few garages before I came across Castle and the experience was so different - Castle Motors actually seem to enjoy what they do and make you feel valued as a customer. I really appreciated this after my other experiences. The paperwork was all done extremely quickly and I got to drive my new car home that day. However, when I got home I noticed a few stone chips on the bonnet which I hadn't noticed before. My heart sank as I knew I should have checked it more carefully but the garage were amazing and they apologised for not noticing them and had the bonnet resprayed free of charge. I don't think many garages would have done this. I will go out of my way in future to look them up when I next need to buy a car.

Reply from Castle Motors on 06/10/20

Thank you so much for this review Lucy. It is fantastic to receive such great feedback from a customer where in all honestly we did miss something ! It's refreshing to have a customer who gave us the chance to put it right and from what you have written our approach clearly paid off and you are right we do enjoy what we do :) I hope the Sportage is everything you want it to be and we look forward to the opportunity to look after you , your friends and your family in the future. Best wishes from all at Castle Motors

By Tamsin W on 02 October 2020 | Verified purchase

Richard couldnt have been more helpful with the whole process and absoloutely delighted with the car - we got to drive it away there and then, even open on Sunday so I could come back the next day for another look. Had an issue with a missing parcel shelf which was resolved quickly and efficiently and dropped round to my house so we didnt have to travel back. Highly recommend!

Reply from Castle Motors on 05/10/20

Thank you for the lovely review Tamsin. The Juke really was something special and it was great selling it on to someone who was so enthusiastic about it. Enjoy the car and best wishes from all at Castle Motors

By Deborah L on 02 October 2020 | Verified purchase

Lovely guys at Castle, super helpful, very experienced and very knowledgeable about all the cars, not just the ones in stock. They went our of their way to accommodate my request for a test-drive, the car was exactly what I wanted and at a good price. Excellent experience all round!

Reply from Castle Motors on 05/10/20

Thanks for taking the time to complete such a cracking review. The Lexus was a beautiful car and I am sure you will continue to enjoy it for a long time to come. Best wishes from all at Castle Motors

By Kirk E on 02 October 2020 | Verified purchase

Very friendly service and car was as described. Immaculate inside. Car drives brilliant

Reply from Castle Motors on 05/10/20

Cheers Kirk , enjoy the Santa-Fe and best wishes from all at Castle Motors

By Martin W on 02 October 2020 | Verified purchase

Was looking for a new family car as we had a new member. Went straight to Castle Motors as they are local to where we live. They didn't disappoint us at all they are a very friendly, helpful family run business. When purchasing the new vehicle they made it very clear and understanding. Would definitely recommend to any one.

Reply from Castle Motors on 05/10/20

Thank you for the 10/10 Martin. Whilst we sell cars all over the country it's always nice dealing with someone so local so we can look after you long term and hopefully supply you with another car when the time comes !! Best wishes from all at Castle Motors

By Rob C on 02 October 2020 | Verified purchase

I valued the friendly, honest and unpressurised approach at this dealership. Having made the decision to purchase a vehicle, I was supported in the necessary paperwork, including switching a personalised plate, on the day and in the days that followed. A very positive experience all round.

Reply from Castle Motors on 05/10/20

Cheers Rob , our honest friendly approach is was we think separates us from the rest. I am sure this CRV will serve you as well as the last one. Best wishes from al at Castle Motors

By Claire M on 21 September 2020 | Verified purchase

Really helpful and great communication! We came down from Scotland to pick up the car and are really happy with the car. Thank you

Reply from Castle Motors on 22/09/20

We are so pleased it was worth the trip down for you to collect the Sportage Claire , even if you didn't make it home until the early hours :( Best wishes from all at Castle Motors