Customer reviews of Castle Motors

By Clarissa Middleton on 17 September 2022 | Verified purchase

Castle Motors were very helpful and patient with all our questions. They were really knowledgeable and very accommodating. Customer service like this is really hard to find these days so we were very impressed! We are incredibly happy with our new car.

Reply from Castle Motors on 17/09/22

Thanks Clarissa , it was great meeting with you both and we are sure you will really enjoy the Volvo. Best wishes from all at Castle Motors

By Robert Watts on 02 September 2022 | Verified purchase

Great service from the first enquiry until I drove off in a new car. Really good quality vehicle and a fair price. Highly recommend

Reply from Castle Motors on 15/09/22

Thanks for this lovely review Rob , it was a pleasure dealing with you and we hope you enjoy the Land Rover .Best wishes from all at Castle Motors

By Malcolm Farmer on 01 September 2022 | Verified purchase

Excellent service from start to finish & not pushy. Very conscientious and great guys to deal with. Reccomend 100%

Reply from Castle Motors on 15/09/22

Thanks Malcolm , enjoy the Mazda !! Best wishes from all at Castle Motors

By Shannon Riley on 24 August 2022 | Verified purchase

Really friendly and helpful service. Highly recommend this garage!

Reply from Castle Motors on 24/08/22

Thanks Shannon , enjoy the Sportage :) Best wishes from all at Castle Motors

By Anonymous on 14 August 2022 | Verified purchase

Buying a new car is like finding a needle in a haystack and lots of research . On route you encounter persuasive sales people but with Castle Motors the proprietor couldn’t of been more professional From the initial introduction and finally with the new car keys in hand I was graced with calm , consideration guidance and a feeling of importance My buy included a part exchange of my old car and sold at the market price which I was very happy about Thank you Castle Motors I’m a very happy customer and have already told my family and friend about your services Anthony

Reply from Castle Motors on 15/08/22

Thanks you for this lovely review. We do take a pride in our customer service and on this occasion it appears to have been appreciated :) Enjoy the Hyundai, best wishes from all at Castle Motors

By Neil Bridgland on 10 August 2022 | Verified purchase

When I am looking for a used car, Castle Motors and Richard is the only place i go. I have now just purchased my 3 car from them and again the service is top class. Arranged all the paperwork in advance, making the pick up of the new car a swift and easy process. 10 out of 10 as always.

Reply from Castle Motors on 10/08/22

Thanks for your continued custom Neil , from the Jaguar to the Land Rover and now the Mitsubishi it's been great having the opportunity to look after you and we hope there will be many more to come. Best wishes from all at Castle Motors

By Toby Beresford on 08 August 2022 | Verified purchase

Good car broker, I felt they were engaged in finding the right car for us. We’re happy with our purchase

Reply from Castle Motors on 08/08/22

Thanks Toby , enjoy the Sportage. Best wishes from all at Castle Motors

By Stuart Donald on 20 July 2022 | Verified purchase

After speaking with Jason on the phone regards my car I wanted to px and being offered potentially more than the book price I already felt comfortable enough to deal with castle motors and to arrange a visit to there car showroom rather than continue with others I had shortlisted to make calls too. Arrived just after lunch and was greeted by Jason who directed me to the best place to park and had the car I was looking to purchase already outside waiting. There was no pressure or hard sell and just walked me thru the cars history and features and would I like to take it for a drive. Again a pleasant test drive with no pressure and just general chit chat. On our return he had a look at my car and again offered more then the book price based on seeing the condition of the car and it’s rarity and of course it’s resale value which again compared to some previous garages castle motors was one of the higher offers received. So after running thru finance options, again no pressure selling I left with all the information needed to consider my options in the comfort of my own home. A sale was agreed with my car as part ex and the rest topped up with finance provided by motonovo who again were very efficient and sorted all that out within the hour. I collected my new car the following weekend where again all the paperwork was in place ready and after a couple of signatures I was good to go… they had even put my new car in the showroom to keep it cool from the ridiculous heat we were having at the time. Overall then a very pleasant and comfortable garage to deal with and Jason and Richard a pleasure to have met.

Reply from Castle Motors on 20/07/22

Thanks for taking the time to provide such lovely feedback Stuart. We often worry that we are a bit " To Relaxed" in our approach but when we get feedback like this it reassures us that we are doing the right thing. The Edge you bought was a stunning car which we had provided to the previous owner who is now on their second car from us... hopefully we will get the opportunity to have it back from you next time round when you are due another change. Best wishes from all at Castle Motors

By Chris Sawyer on 07 July 2022 | Verified purchase

Great service. Need a car that take a fold up wheelchair and four people with access for a disabled. No problem to these guy's. Even offered to bring a car round to house for sizing.

Reply from Castle Motors on 11/07/22

Cheers Chris . Glad to have been able to help and hope the Sportage does the job for you. Best wishes from all at Castle Motors

By Anonymous on 01 July 2022 | Verified purchase

Quite outstanding by any standard is how I would describe the comprehensive and top service provided by Castle Motors (CM) in connection with my recent purchase of a Skoda Kodiaq. I have been buying cars for around 40 years and CM have been terrific in relation to all aspects of my purchase including communications (exemplary); description and preparation of the Kodiaq; settlement and in relation to my own car in part exchange and in dealing with various questions I raised about various matters. Richard and Jason were invariably very pleasant and helpful and I really cannot recommend CM highly enough! I just hope I may have more opportunities in the future to buy from them again!

Reply from Castle Motors on 02/07/22

We are not really sure what to say in response to this fantastic review. To be fare completing an on-line sale and subsequent delivery to Inverness ( just 10 hours from us !! ) did present it's challenges but with the use of pictures , email , phone calls and the all important video chat via facetime we made it all come together between us. The best bit is it was clearly all worth it in the end as you have your lovely Skoda Kodiaq and we have your cracking Ford Mondeo to sell on to it's new home. Best wishes from all at Castle Motors and we look forward to looking after you again in the future :)