Customer reviews of Castle Motors

By Alastair G on 13 February 2020 | Verified purchase

From the moment we walked into the showroom we were put at complete ease. We do not tend to buy cars very often and so going along to look at a number of cars was if I am honest a little daunting. Everyone was friendly and approachable. Al l the cars we were interested in were exactly how they were described in the adverts on line. We were given time to ourselves to come to the right decision, offering some very wise advice based no doubt of their considerable experience of cars along the way. We didn't feel pressurised or neglected during our time at the showroom. We found the showroom and those working there warm and welcoming. There was a real family feel to the place. We have had the car for a few weeks now and we are very pleased with it. I would highly recommend Castle Motors.

Reply from Castle Motors on 14/02/20

Thank you so much for this review Alastair. We at Castle Motors do pride ourselves in giving our customers the service this type of purchase deserves but that's so often lacking in other dealers. It was a pleasure to meet with you and your family and we hope the Mercedes provides you with everything you are looking for in your new family car :). Best wishes from all at Castle Motors

By Steve H on 11 February 2020 | Verified purchase

Great customer service and communication. Explained everything I needed for Finance options and part exchange. Highly recommended.

Reply from Castle Motors on 12/02/20

Thanks Steve , enjoy the Mercedes !! Best wishes from all at Castle Motors

By Chris M on 27 January 2020 | Verified purchase

From start to finish the service at Castle Motors was excellent. I was cautious about what garage I would buy from as you hear some bad stories. At no time was there any pressure sales and equally importantly they answered all of my concerns and queries about after care service should it be needed. They allowed an AA man to inspect the vehicle and he was complimentary about the car. I’ve now had the car for one month and so far it has been excellent. I’m very pleased and would recommend them.

Reply from Castle Motors on 28/01/20

Thanks Chris. It was a pleasure to supply you with the Jaguar and having supplied it to the previous owner before you we new it was a lovely car. It's good to hear that our no pressure approach continues to win support from our customer :). Best wishes from all at Castle Motors

By Mike S on 22 January 2020 | Verified purchase

Fantastic service from start to finish, making the process very simple and keeping me updated every step of the way. Really was a pleasure buying my car from Castle Motors and would highly recommend The company to anyone looking to purchase a car. Car delivered on time in fantastic condition as promised and as I’ve said, the whole process from start to finish was quick and simple.

Reply from Castle Motors on 24/01/20

Thank you for the great review Mike. It's a real compliment from a customer considering that we didn't actually get to meet you until the day we arrived at your office in Manchester with the car !! I trust the Jaguar will be everything you want it to be and more. Best wishes from all at Castle Motors

By Mark E on 22 January 2020 | Verified purchase

Absolutely first class service, no hard salesmen, bought the car Saturday and the guys had it valeted ,fueled , taxed and ready to go by the Monday, Have already recommended Castle Motors to a friend, Many thanks Guys we will be back

Reply from Castle Motors on 24/01/20

Cheer Mark , it was a pleasure to deal with you and we look forward to many recommendations : ) Enjoy the Mercedes and best wishes from all at Castle Motors

By Lawerence D on 17 January 2020 | Verified purchase

Castle Motors really supported us buying our new Kuga. I've never bought a car from a garage before - I've always bought them privately previously - and I have to say that the whole process was very easy., and we got just the car that we wanted.

Reply from Castle Motors on 20/01/20

Thank you the review Lawerence , funnily enough the car you bought was the part exchange from the review below yours from Josie D!! It's good to hear your first experience of a car dealer was a good one , hopefully we will get the opportunity to look after you again in the future. Best wishes from all at Castle Motors

By Josie D on 17 January 2020 | Verified purchase

This is the second occasion I have done business with Castle Motors. Very friendly, professional and efficient service and I would most definitely recommend

Reply from Castle Motors on 20/01/20

Thanks Josie , great to have you back again for another car and we look forward to seeing you in 3 years time when the Sportage is due for change :) Best wishes from all at Castle Motors

By Kathryn F on 13 January 2020 | Verified purchase

We had done some desk-based research and visited one car dealership before coming to Castle Motors, so we knew a little bit about what we were after. However, the excellent service and knowledge of the staff at Castle Motors helped clarify for us in our minds exactly what we wanted. They were patient answering our questions and testing out the car and boot with our children and pushchairs, so that when we did make our decision we felt certain it was the right one. The customer care from when you first walk into the dealership, to when you drive away with your new car, and afterwards, is exemplary. Would highly recommend Castle Motors.

Reply from Castle Motors on 14/01/20

Thank you so much for this glowing review Kathryn. It is so rewarding to take a customer from the initial search all the way through to the end product and to hear back that we got it so right makes all the effort well worth it ! We hope the Sorento continues to serve you and the family for many years to come. Best wishes from all at Castle Motors

By Kirsty B on 12 January 2020 | Verified purchase

I rang up Castle Motors and enquired about a Kia Sportage they had for sale, the guy on the phone was very professional and informative. When we arrived we had a good look around the car without the pressure of someone looking over your shoulder. The car was immaculate as described. He valued my part exchange and offered a good amount. I was able to drive away the KIA the same day.

Reply from Castle Motors on 13/01/20

Thanks Kirsty. The Sportage you bought was indeed a lovely car which we had just taken in part exchange so it's great that it's gone off to a new home who will take good care of it. Best wishes from all at Castle Motors

By Ron N on 07 January 2020 | Verified purchase

Richard an Jason at castle motors were great guys when I went to buy the car they were both helpfully they did not over power me when selling the car they left me alone they answered all my questions they let me to test the car on my own the showroom an other cars where in excellent condition would Recommend castle motors to my friends

Reply from Castle Motors on 08/01/20

Thanks for the great review Ron. The Mercedes you bought is certainly a head turner and I am sure you will get a lot of motoring pleasure from it. See you later this week to sort your private plate out ! Best wishes from all at Castle Motors