Customer reviews of Castle Motors

By Roger S on 10 November 2019 | Verified purchase

I had been looking for a newer model of my Qashqai, needing it to be petrol and automatic. I wasn't having much luck until I drove out of Waitrose car park a couple of weeks ago and saw just what I wanted, not realizing it was part of Castle Motors stock until Richard came across and asked if I was interested, which I certainly was. The rest is history! I was offered a very fair part-exchange deal, including a year's tax, a full tank of petrol and the exchange of my personalised number plate. Within a week Richard had managed the whole process with exemplary efficiency and good humour, relieving me of all the DVLA paperwork . I cannot fault the quality of customer service I received from Castle Motors, far better than any of my many previous experiences of buying a car. Now, a week on, my wife and I are really thrilled to be driving our new Qashqai. Thank you very much Richard

Reply from Castle Motors on 11/11/19

Thank you so much Roger, first and foremost for your custom and secondly for this wonderful review. As you have discovered we try to make the car buying experience a pleasure for both parties which in this case it certainly was. I have no doubt the new Qasqhai will deliver in every way possible for you. I am sure we will be seeing more of you in the future as our door is always open for any of your motoring needs. Best wishes from all at Castle Motors

By Charlene M on 09 November 2019 | Verified purchase

Very positive experience at Castle Motors, would highly recommend. The owner was a pleasure to deal with, we received a follow up phone call just to check in and make sure we were happy with everything. Great service.

Reply from Castle Motors on 11/11/19

Thank you for the review Charlene , it was a pleasure to deal with you as well. I trust the Sorento will serve you well , best wishes from all at Castle Motors

By Daniel M on 08 November 2019 | Verified purchase

Castle we’re extremely friendly and accommodating. There is no pushy sales pitch to put you off at any point. Just straightforward friendly conversation and overall a very pleasant buying experience. Well worth travelling to if they have the car you want. Thank you!

Reply from Castle Motors on 09/11/19

Thank you for the great review Daniel. I am glad it was worth the journey for the S-Max and i trust it will serve you as well as your last one did. Best wishes from all at Castle Motors

By Stuart W on 04 November 2019 | Verified purchase

I had been looking to upgrade my car over the last few months and with Castle Motors this was completed in days. They accommodated all my requests, their service and professionalism was exemplary and yet they always kept a relaxed and friendly atmosphere. The new car has been great, love it, no problems whatsoever. On the whole a satisfying experience and I will go back to them in the future and recommend them to family and friends.

Reply from Castle Motors on 05/11/19

Thank you so much for taking the time to write such a lovely review Stuart. Why try to make the experience as relaxed and stress free as possible and clearly we delivered on this occasion ! Enjoy the new Golf and we look forward to looking after you, your family and your friends in the future. Best wishes from all at Castle Motors

By Wayne Y on 02 November 2019 | Verified purchase

Castle Motors have been fantastic throughout my car buying process. From the outset they were very helpful and well informed regarding the trade-in on my (cherished) previous car. There was never any attempt to pressure or up-sell, they just just presented what fit into my requirements and made sensible suggestions as to options I may not have previously considered. After much patience and considered customer care , I came away with a great motor on a deal that felt tailored to me. Will definitely use again in the future and highly recommend.

Reply from Castle Motors on 03/11/19

Thank you for taking the time to write such a great review Wayne. It was a real pleasure to take you from the very start of the buying process when you really didn't have any firm ideas and work with you over many phone conversations to arrive a week or two later at the right vehicle at the right price for you. I am sure the Sportage will prove to be a worthy successor to your much loved Saab !! Best wishes from all at Castle Motors

By Amanda M on 29 October 2019 | Verified purchase

Very friendly and helpful. A pleasure to do business with 😊

Reply from Castle Motors on 31/10/19

Thanks Amanda , enjoy the Qashqai ! Best wishes from all at Castle Motors

By Paula F on 28 October 2019 | Verified purchase

very helpful and friendly, no pressure from start to finish. Brought with confidence, Car is fantastic,

Reply from Castle Motors on 29/10/19

Thanks Paula , glad to hear your enjoying the Hyundai. Best wishes from all at Castle Motors

By Darren C on 10 October 2019 | Verified purchase

We found castle motors very professional and helpful. From first contact they showed good knowledge of the specific car we were interested in. When we turned up to view the car with kids in tow and a stressful morning behind us they acted fair and understanding and did that little bit extra to make the experience of buying a car that little bit easier. Thank you Castle Motors.

Reply from Castle Motors on 11/10/19

Thanks Darren , it was a pleasure meeting the family and i'm just glad we were able to sort you out on the day and get you on your way. Best wishes from all at Castle Motors

By Paul P on 09 October 2019 | Verified purchase

From speaking on the phone to meeting Richard in person I can honestly say there was no pressure or uneasiness with the hole experience with buying a used car . I think it helps he has a passion for cars and it’s a family business , so his upfront and honest with his sale approach . What more can I say except I was happy when I drove of in my car . I would recommend to anyone looking to buy a used car .Castle Motors is a place to go .

Reply from Castle Motors on 10/10/19

Thank you so much for the great review Paul. As a small family business we have our work cut out competing with the big boys but clearer our honesty and passion for the job does come across. I hope you enjoy the S-Max and best wishes from us all at Castle Motors

By Brian F on 09 October 2019 | Verified purchase

I have been using this friendly family run car business for over 15 years both trading in and updating my cars. I find with them that they compete with the main dealers when it comes to trading in as they did on my last trans action with my QASHQAI to a KIA. No hidden agendas just friendly fair advice comments to meet your needs. Run by the family who always give after care if and when required. Very pleased as always with my agreed completed details.

Reply from Castle Motors on 10/10/19

Thank you Brian, it has been a pleasure to be able to look after you yet again an we really appreciate your continued custom. I hope the Sportage does everything you want on your trip across Europe !! Best wishes from us all at Castle Motors