Customer reviews of Castle Motors

By Anonymous on 03 July 2021 | Verified purchase

Advert was true and the car showroom was easy to find. The sales team on the day of buying did promise an email within 48hrs which never arrived and a visit to the showroom was needed to gain the information for payment. Collection day was good and the car was ready and waiting. Further inspection of the car 24hrs later showed that the interior hadn't been cleaned thoroughly when a car park ticket from 2020 was found along with some sweet wrappers.

Reply from Castle Motors on 05/07/21

Sorry about the mix up on the e-mail , sadly due to staff illness the message didn't get through but hopefully the complementary fuel on collection will of helped make up for us dropping the ball. The feedback on the valet has been duly noted and we will be having a "Chat" with our valeters !! Hopefully none of this has detracted from your overall enjoyment of the T-Roc. Best wishes from all at Castle Motors.

By Nick Stilwell on 30 June 2021 | Verified purchase

Dealt with Richard who was very knowledgeable and very honest ( unusual for a car sales) whole process was easy car came with a great 6 month warranty would go back to buy again

Reply from Castle Motors on 01/07/21

Thanks NIck. There are a few honest car dealers around and we are proud to be one of them. Enjoy the Mercedes with your Grandchildren along for the ride !!! Best wishes from all at Castle Motors.

By Anonymous on 30 June 2021 | Verified purchase

Richard was great to deal with and patient with me asking loads of questions. Would use again.

Reply from Castle Motors on 30/06/21

Thanks for the review and we enjoy lots of questions !! Good luck with the Santa Fe and best wishes from Castle Motors

By David Allen on 28 June 2021 | Verified purchase

Very good service, very helpful and the whole process to buy and part exchange vehicle was done without any problems.

Reply from Castle Motors on 29/06/21

Thanks Mr Allen , glad you were happy with our service :) Enjoy the Qashqai, best wishes from all at Castle Motors

By Lauren Dearlove on 27 June 2021 | Verified purchase

Fantastic service from Richard, so helpful and knowledgeable. Very positive experience would not hesitate to recommend.

Reply from Castle Motors on 28/06/21

Thanks Lauren , your feedback is much appreciated. Enjoy the Juke and best wishes from all Castle Motors

By Estelle Stacey on 23 June 2021 | Verified purchase

What amazing people! Richard could not have been kinder. I was absolutely bowled over. Nothing was too much trouble. They have some really beautiful cars. I reckon anyone could find their perfect car there. And the prices are good. Id been doing weeks of research and suddenly Castle motors had the best price on a newer car, bringing it into my price range. Id already put a deposit on another car but bought the one from Richard instead. Richard really took time explaining things. The "proper" dealerships we're just lying to me all the time and i ended up doing my own research I bought the car three weeks ago and I'm STILL in heaven. I could not be happier. A great business with great advice, great prices and extraordinarily kind people. I will never go anywhere else now. Trust is so precious in this field.

Reply from Castle Motors on 23/06/21

OMG Estelle , that has to be the best review we have ever received !! It really was a pleasure looking after you and making sure that the car and deal were right for you. We are aware that our level of personal service is not common in the motor trade but it's something we very much pride ourselves on and we believe as in this case it can make all the difference. We honestly wish you all the best with the new Kia and we look forward to looking after all of your motoring needs in the future. Best wishes from all at Castle Motors

By Harry T on 17 June 2021 | Verified purchase

Picked up phone instantly, friendly, knowledgeable and Richard even owned the same model of car which gave me more confidence.

Reply from Castle Motors on 18/06/21

Thanks Harry. I hope you you the your Jaguar as much as I do mine :) Best wishes from all at Castle Motors

By Richard Morris on 16 June 2021 | Verified purchase

I would definitely buy from Castle Motors again, I got a good deal on my car in exchange for the one I bought. The whole process from start to finish was very very friendly and professional.

Reply from Castle Motors on 16/06/21

Cheers Richard. It was a pleasure meeting you both and we are so pleased you decided to go with our Niro. Best wishes from all at Castle Motors

By Anonymous on 16 June 2021 | Verified purchase

Outstanding would definitely recommend or even buy another vehicle grim this garage thank you Richard and Brian the driver who delieved my car.

Reply from Castle Motors on 16/06/21

Thanks for the lovely review and i will pass your thanks onto Brian. Best wishes from all at Castle Motors

By Anonymous on 09 June 2021 | Verified purchase

I couldn't have wished for better service. The whole team went out of their way to help me.

Reply from Castle Motors on 09/06/21

Thanks for the review and enjoy the Kia :) Best wishes from all at Castle Motors