Customer reviews of Castle Motors

By Sally C on 31 August 2017 | Verified purchase

First class service, so helpful and incredibly nice, without being pushy. We found the perfect car, low mileage well looked after at great orice, what more could you want!. The car was missing a SD card, they didn't have the right one in stock, but it arrived by post the next day. Would definitely be our first stop next time.

Reply from Castle Motors on 04/09/17

I am so pleased both you and Jack found the car you wanted with us at Castle Motors. I trust you are enjoying the car especially you now have the up to date sat nav !

By Debi H on 29 August 2017 | Verified purchase

A family run business making you feel like 'one of the family'. Quality service, no pressures at all and so many beautiful cars to choose!

Reply from Castle Motors on 30/08/17

Cheers Debi , enjoy the Evoque !

By Christine M on 24 August 2017 | Verified purchase

Bought my latest car from Castle Motors. There was no pressure at all. I dealt with Richard who was very helpful and had a lovely personality. I would definitely recommend Castle Motors and if you have Osteo Arthritis like myself, Richard will find the car for you.

Reply from Castle Motors on 26/08/17

Thanks Christine , great comments and i will look after any other Osteo Arthritis customers out there !!

By Mohammed I on 03 August 2017 | Verified purchase

Absolutely brilliant customer service! Richard went well out of his way to source a sat nav unit for the car which I really appreciate. Brilliant mannerisms from everyone at Castle Motors who made me feel very welcome. Top notch place to buy your car from, I highly recommend these guys!

Reply from Castle Motors on 04/08/17

Cheers Mohammed. I trust the Navigation system got you home ok ! Enjoy the Mercedes and i look forward to those recommendations from you.

By Theresa W on 30 July 2017 | Verified purchase

I would highly recommend Castle. Great service. A special thanks to Richard. I now have my dream car.

Reply from Castle Motors on 31/07/17

It was a pleasure dealing with you Theresa and i am so pleased that we have been able to provide you with your dream car !! Richard

By Jan H on 20 July 2017 | Verified purchase

Saw the car on auto trader and thought I would go and see it. i have in the past felt reticent to view cars for that awkward sales pitch as soon as you walk in the door but I have to say from the minute I walked in to the minute I drove off with my new car nothing could be further from the truth. Really helpful definitely knew his cars and answered everything I asked without making me feel pressured in any way. It was excellent from start to finish Really great customer service, thank you and I love my new car

Reply from Castle Motors on 24/07/17

Thanks Jan. As we discussed on the test drive its great for us to see someone so excited about buying a new car ! Enjoy the Mercedes

By Christopher B on 16 July 2017 | Verified purchase

Very easy. Straight forward transaction and would happily recommend garage to others.

Reply from Castle Motors on 25/07/17

Cheers Chris , thank you for the recommendation. Richard

By Clare H on 13 July 2017 | Verified purchase

My first experience buying a car from a dealer and I am glad I was referred to Castle Motors. Richard was not pushy at all, he was honest, friendly, patient and very helpful. I was not sure what car I wanted to buy so test drove two and ended up buying a Juke which I am really enjoying driving. Would not hesitate to recommend Castle Motors.

Reply from Castle Motors on 14/07/17

Thank you very much Clare. I was worth the time and effort to get you out in both cars to make sure you chose the right one ! Enjoy the Juke , cheers Richard

By Dan W on 06 July 2017 | Verified purchase

Have brought a car from a dealer before and was not best please with my sevice but when I was approached by Richard whilst i was viewing a car at castle motors I knew right away he was a very pleasant and nice guy. So honest and down to earth and will answer any questions you have and kept me up to date with my purchase. Made sure I understood everything and showed my every detail and explained in more detail. Would highly recommend this family run car business to everyone. Top car garage and very nice people. My car was perfect on arrival and is still perfect now. Thanks

Reply from Castle Motors on 07/07/17

Wow !! Thanks Dan , it was a real pleasure meeting you both along with your little boy. I hope the Qashqai does the job for the family as intended. Cheers Richard

By Tony G on 04 July 2017 | Verified purchase

Helpful and straightforward from start to finish.I felt they were genuinely interested in getting the right car for me. Nothing was too much trouble and they were not at all pushy. I would recommend them to any potential buyer.

Reply from Castle Motors on 05/07/17

Cheers Tony and great to hear that we did get you the right Qashqai in the end !