Customer reviews of Castle Motors

By Maria D on 25 June 2019 | Verified purchase

We purchased a Nissan Qashqai from Castle Motors recently. This is a very friendly family run business and everyone there is very helpful making the whole process from start to finish enjoyable. The customer service is second to none, I highly recommend Castle Motors to everyone. This is not just a business to them they truly provide and great service, fantastic motors and above all they care about customer satisfaction and company reputation. I am a very happy customer and I am delighted with my new car, thank you Castle Motors.

Reply from Castle Motors on 26/06/19

It was a real pleasure dealing with you Maria and although we had a little teething problem with the car at the beginning it's great that you have still given us such a glowing review. I am sure the Qashqai will be everything you want it to be and we look forward to dealing with you again in the future. Best wishes from us all at Castle Motors

By Graham H on 25 June 2019 | Verified purchase

From the initial enquiry to driving away in my new car Richard was extremely helpful, knowledgeable and unhurried. The whole experience was a pleasure and unlike many of my previous experiences of high pressure main dealer salesmen. I would recommend Castle Motors without hesitation. Needless to say next time my wife or I want to change our current cars we will be straight down to Richard at his Fleet premises.

Reply from Castle Motors on 26/06/19

It was great dealing with both you and your wife Graham and it's lovely to hear yet again that our relaxed non pressured approach is appreciated. I trust the Sportage will meet with all of your requirements and we look forward to supplying you both cars in the future. Best wishes from all at Castle Motors

By Terri M on 10 June 2019 | Verified purchase

Castle motors are a great small family run business. We have just recently brought a car from them the service was excellent, they really couldn’t do enough for us. We were kept up-to-date with the car after putting a deposit down and we can’t thank Richard enough for his hard work insuring the car will be ready on time . We would highly recommend Castle motors.

Reply from Castle Motors on 11/06/19

Thank you for the great Terri, your patience was much appreciated whilst the car was being prepared but i think it was worth the wait. Best wishes from all at Castle Motors

By James M on 10 June 2019 | Verified purchase

The sales team was very helpful with the whole purchase process, no hassle and very quick, also they went out of their way to get the car delivered to us, am very happy with their service and response time 😊

Reply from Castle Motors on 17/06/19

Thanks for that James , I hope you enjoy learning to drive in your new car and best of luck from all at Castle Motors

By Rob D on 07 June 2019 | Verified purchase

The most excellent car buying experience I have ever had, most pleasant sales guys, nothing was to much trouble, a pleasure to do business with, I would certainly return to Castle Motors for my next car.

Reply from Castle Motors on 07/06/19

Wow, thank you for your comments Rob ! It's great to get such positive feedback and we look forward to updating your Sorento in a few years time. Best wishes from all at Castle Motors

By Emma-Jane B on 28 May 2019 | Verified purchase

Bought a nearly new Smax from Castle motors. Very professional, helpful and friendly staff. Love the new car! Would buy from there again.

Reply from Castle Motors on 28/05/19

Thank you for the review , we hope this S-max does you as well as the last one !. Best wishes from Castle Motors

By Paul C on 23 May 2019 | Verified purchase

It was a pleasure to purchase a car from Castle Motors. After searching for some time for the right car, in the required condition, at a fair price we travelled to Castle Motors to inspect. Immediately made to feel welcome without any sales pressure, very quickly agreed to proceed with the purchase. A similar fair deal was agreed on our part exchange, and all concluded and collected the following week as arranged with no fuss nor dramas. Excellent car and really pleased, look forward to the next opportunity of dealing with Castle Motors! Well done.

Reply from Castle Motors on 24/05/19

That's a great review thank you Paul. We think life is already complicated enough and spending your hard earned money on a car should be a pleasure and not a chore. We look forward to exchanging the Sorento in a few years time ! Best wishes from all at Castle Motors

By Stephen E on 17 May 2019 | Verified purchase

The first car we viewed at Castle Motors was not right for us, and we were asked what we were looking for. Having given a very long wish list we did not expect to hear anything soon but to our surprise we received a ‘phone call a few days later and the ideal car had been sourced. There was no pressure to buy, and the guys were a pleasure to deal with. I would have given 5 stars, but after three weeks of waiting I had to request that they expedite the log book. (It seems they only deal with the after sales paperwork once a month or so). A minor thing but we were waiting to put on private plates. Otherwise an excellent service.

Reply from Castle Motors on 20/05/19

Thank you for the review Stephen, it was great that although the first car you drove was not for you the Sportage which we got in did tick all the boxes. Sorry about the slow admin , I normally ask if customers are putting a private plate on a car but clearly forgot to ask when you collected it . Best wishes from all at Castle Motors

By Ross N on 08 May 2019 | Verified purchase

I am probably one of the most critical of people when it comes to cars. I do my research and know the specs and performances before even starting to view. The chaps at Castle were polite old school gentlemen who new there cars and sold them with pride.The car I purchased was far from new and and needed one or two things sorting out.Castle motors either sourced or fitted the parts and put a full mot and service on the car with out any quibbling.If you want somebody with the knowledge and respect for you as the customer.Visit a couple of the big warehouse type showrooms ..and then visit Castle Motors. Service above and beyond.

Reply from Castle Motors on 09/05/19

Thank you for the lovely review Ross. We take a great pride in dealing with our customers as individuals as we believe that the first sale is the most important one and the level of repeat business we enjoy confirms to me that we are on the right track. Thanks again and best wishes from all at Castle Motors

By Vic C on 04 May 2019 | Verified purchase

Very friendly and helpful service, no pushy salesman technique and pretty fair, would have liked a bit more on the part ex but overall was very happy with my new car.

Reply from Castle Motors on 05/05/19

Thanks Vic. It's great that we got a deal sorted and that it was worth your drive up from Wales. Best wishes from all a Castle Motors