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66 Albert Street, Fleet, Hampshire, GU51 3RN
Telephone:
01252 612462

Customer reviews of Castle Motors

At Castle Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Castle Motors

Castle Motors
5
5.0

Based on 129 customer reviews

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  • 5

    Five star friendly, professional service

    By Caroline O on 22 March 2017 | Verified purchase

    Friendly & professional service from selection of our vehicle to completion of sale. Richard was informative & efficient & delivered on everything he said he would. We were very impressed with our experience at Castle Motors & would happily recommend Richard & the team to anyone looking for a used car.

    Reply from Castle Motors on 23/03/17

    Thanks Caroline , much appreciated . Enjoy the Juke !!


  • 5

    Excellent

    By Nicola H on 12 March 2017 | Verified purchase

    We travelled from Cardiff to pick up the car which we hadn't seen. Everything was as we had discussed and the car was exactly as described. Richard took time to talk with me on the phone but gave me time to make my decision without giving deadlines or being pushy. I would highly recommend purchasing a car from Castle motors.

    Reply from Castle Motors on 13/03/17

    Thanks NIcky, we do make a huge effort with the accuracy of our descriptions as the power of the internet means that we are selling more and more cars over the phone to people like yourself who are prepared to travel for the right vehicle. I hope you get as much pleasure from this Sorento as you did from your old one ! Thanks again, Richard


  • 5

    Excellent service

    By Simon P on 08 March 2017 | Verified purchase

    Very impressed with the service from Castle Motors., nothing was too much trouble. I never felt any pressure to buy. It's great to see family run businesses still around that are not just hear to grab your money, well done to Rucahrd and the team.

    Reply from Castle Motors on 10/03/17

    Cheers Simon , lovely comments , enjoy the Mercedes !


  • 5

    Friendly, considerate, no pressure.

    By Steven R on 04 March 2017 | Verified purchase

    Phoned up in advance as I had a long way to travel to view the car. I was given honest and accurate answers to my questions and when I viewed the car it was clear I hadn't wasted my time. A quality car, presented well. Friendly and no pressure approach led to a far better experience than I've had with other 2nd hand car dealers.

    Reply from Castle Motors on 06/03/17

    Its nice to hear back that customers to appreciate our honest no pressure approach. Enjoy the Jaguar , Thanks Richard


  • 5

    Easily trusted.

    By John R on 01 March 2017 | Verified purchase

    Honest, friendly family business. Only stock and sell quality vehicles.

    Reply from Castle Motors on 02/03/17

    Cheers John and thank you for your continued custom !


  • 5

    A great family run business

    By Tristan L on 20 February 2017 | Verified purchase

    I have dealt with Castle Motors for my last two cars. Both times I have received excellent service from the guys. A family run business that I feel has great customer service, and great value for the spec levels of cars offered. I will not hesitate in going back to them for future cars.

    Reply from Castle Motors on 21/02/17

    Thanks Tristan , I hope the iX35 does the job for you and we very much appreciate your kind words. Richard


  • 5

    Total confidence from over 100 miles

    By Andy S on 13 February 2017 | Verified purchase

    A very honest and professional service. Castle gave us total confidence that the vehicle they described on the phone and on their advertising was exactly as it was with no surprises. This is very reassuring, especially when you're traveling from over 100 miles away. I would definitely recommend Castle Motors.

    Reply from Castle Motors on 14/02/17

    I am glad it was worth the journey Andy , and i trust you has a fun drive home in the Mini JCW !!


  • 5

    Very good

    By Paul C on 13 February 2017 | Verified purchase

    very helpful and friendly staff ,good deal and very quick and efficient

    Reply from Castle Motors on 14/02/17

    Cheers Paul , enjoy the Mondeo.


  • 5

    Very friendly service

    By Julia C on 27 January 2017 | Verified purchase

    Excellent service through start to finish of buying vehicle. Excellent after care as well. Very friendly and approachable. Felt at ease dealing with Castle Motors!

    Reply from Castle Motors on 28/01/17

    Thanks Julia , it was nice dealing with you to. Enjoy the Qashqai.


  • 5

    Castle Motors - excellent service

    By Julian R on 26 January 2017 | Verified purchase

    After having taken the car for a rest drive I felt free to pursue the purchase in my own time, no pressure or continuous calls. I went back with one concern which Richard was happy to sort out and I was happy to drive away with the car confident I wouldn't have to go straight to nearest garage. A week in of owning the vehicle the engine management light came on and that was dealt with at my earliest convenience (a replacement of glow plugs), that too Richard was happy to sort out. I have been issued with a new service booklet, a three month warranty and 12 month free AA roadside help which I find a valuable gesture. I have had the vehicle a few weeks now and all appears to be working well. Castle Motors has done well to accommodate my concerns and have shown good service to me.

    Reply from Castle Motors on 27/01/17

    I'm glad you appreciate the efforts we go to both before the sale an just as importantly afterwards. I trust the CRV will continue the good faith you have in Honda for many years to come.