Customer reviews of Castle Motors

By Nick S on 19 August 2020 | Verified purchase

great service from the star, till completion very helpful knowledgable and honest staff vehicle was presented well would use again

Reply from Castle Motors on 20/08/20

Cheers Nick , we try to do the job right and keep things simple and straight forward here :) Best wishes from all at Castle Motors

By Alan S on 26 July 2020 | Verified purchase

From start to finish buying a car for once was an enjoyable experience thanks to Castle Motors. Great communication, we were able to arrange a viewing and a test drive at a convenient time for us and we were able to pick up a lovely shiny car a week later. Couldn't be happier.

Reply from Castle Motors on 27/07/20

Thanks Alan. It really was a pleasure to meet with both you and Gail and I am sure the Santa Fe will be up to the job of towing the horsebox , although I'm guessing it won't stay lovely and shiny for long !!! Best wishes from all at Castle Motors

By James N on 24 July 2020 | Verified purchase

This was a great buying experience with expert advice and help throughout. The car was in great condition and at a good price. The staff were reassuring and honest and provided good answers to all the questions we had. I would definitely use them again and recommend them to others.

Reply from Castle Motors on 25/07/20

Cheers James. It was a pleasure dealing with you although we did't gt to meet personally but I am glad to hear our discussions about all the aspects of your purchase were of benefit . Best wishes from all at Castle Motors

By Karl L on 23 July 2020 | Verified purchase

Very friendly and not pushy at all. All round great place to purchase a new car.

Reply from Castle Motors on 24/07/20

Thanks Karl , enjoy the Kuga :) Best wishes from all at Castle Motors

By Chloe F on 23 July 2020 | Verified purchase

Castle motors were extremely helpful when it came to finding me the right car!! I don’t have any knowledge when it comes to cars but they helped me so much and they pointed me in the right direction and 3 weeks on I’m still loving my new car!

Reply from Castle Motors on 27/07/20

Thanks Chloe , it's great to hear that putting your faith in us has paid of and that our advise to go with the Qashqai has worked out. Enjoy the car and best wishes from all at Castle Motors.

By Tiago F on 22 July 2020 | Verified purchase

Thank you Richard And Castle Motors, very good communication and make the feel comfortable when view the car and with the finance aswell. Stress free buying. I’ll recommend for others buyers who looking for friendly dealer. Thanks.

Reply from Castle Motors on 25/07/20

Cheers Tiago. It's great for us to hear phrases like " Stress Free" and " Made To Feel Comfortable" in our reviews from actual customers as that is exactly the service we aim to deliver. Enjoy the BMW and best wishes from all at Castle Motors

By Laurence T on 22 July 2020 | Verified purchase

I wanted to change my car, and came across Castle Motors, and I'm glad that I did. From the initial phone call, they were very helpful, and I got the impression nothing was too much trouble. I arranged a test drive over the phone, and the car was waiting for me when I arrived. After the test drive, and I had decided to purchase the car, everything was explained to me throughly and there was no rush. They were happy to wait a week for me to collect the car (due to my work commitments), and on the day of collection everything was ready and waiting for me to go through. The after sales contact has been fantastic, and they are still very helpful and willing to explain how bits in the car work! I would not hesitate in using them again, and would recommend them. A more personal experience than using a car supermarket.

Reply from Castle Motors on 23/07/20

Thanks Laurence. It's always great to get such positive feedback and to hear that our family friendly non pressured approach is appreciated . Best wishes from all at Castle Motors

By Andrew H on 21 July 2020 | Verified purchase

No hassle car buying from a professional family business. Richard and the team had a great stock of cars and was on hand to answer any questions without putting on any unnecessary pressure to make a purchase.

Reply from Castle Motors on 23/07/20

Thanks Andrew . That's a great review considering the finance company delayed proceedings !! It was a pleasure meeting you and I am sure the Jeep will be a great car for you and the family. Best wishes from all at Castle Motors

By Charles S on 21 July 2020 | Verified purchase

Very comprehensive details and history were provided on the car and it was very well presented both inside and out. Competitive pricing and the whole process through viewing, test driving and purchase was easy and well thought out. All in all a great experience.

Reply from Castle Motors on 23/07/20

Thanks Charles. The Mini was a lovely little car and it's great to see such a special little car go to it's new home. We're not supposed to get attached to the cars we sell but that was something extra special. Best wishes from all at Castle Motors

By Daniel Z on 21 July 2020 | Verified purchase

Perfect service so friendly and helpful staff I’m really happy thank You so much for all your amazing support

Reply from Castle Motors on 23/07/20

It was a pleasure dealing with you and your wife Daniel and I hope you enjoy owning the Sportage. Best wishes from all at Castle Motors.