Customer reviews of Castle Motors

By Graham B on 28 May 2020 | Verified purchase

During the difficult circumstances for buying a car at this time, I couldn't fault the efficiency. Car met all expectations as advertised and came with with a fresh service and 6 months warranty. Could not really ask for much more to be honest. Polite and professional. I will definitely keep an eye on their stock in future.

Reply from Castle Motors on 29/05/20

Thank you Graham. Like all businesses we are having to adapt and change through these difficult times so it's nice to hear that we are managing this safely whilst still keeping our high standards within the new boundaries we have to operate. Enjoy the Mercedes and we hope to see you again in the future. Best wishes from all at Castle Motors

By Dennis H on 15 May 2020 | Verified purchase

Notwithstanding the problems with the Covid19 problem, Richard was extremely helpful from the day I first made contact through to collecting the car. On collection the vehicle was exactly as I expected and I am very pleased to say the least. I would recommend castle Motors for both service and indeed integrity.

Reply from Castle Motors on 17/05/20

Thanks Dennis, it was worth waiting for the rules to ease on travelling to kick in so you could have the pleasure of collecting the car yourself !! It was great dealing with you and I hope this Jaguar proves to be the right one for you. Best wishes from all at Castle Motors

By Roger N on 11 May 2020 | Verified purchase

I recently showed interest in several vehicles that were being offered by this dealer. these were displayed in an excellent way, the details ans prices were very clearly shown and the salesman was helpful and helpful at every stage of the process. I negotiated the purchase of one vehicle and the process included the part-exchange of another one. All stages were made very easy and straightforward including the necessary paperwork and exchange of vehicles. This was an excellent experience and I would recommend anyone to deal with Castle Motors in Fleet.

Reply from Castle Motors on 12/05/20

Thank you for your recommendation Roger. I am sure the Jaguar will be a great car for you and I am so pleased it was worth your while to make the journey to come and see us :) Best wishes from all at Castle Motors

By Warren H on 08 May 2020 | Verified purchase

One of the best car buying experiences I've had. Attentive, professional, open and honest company with a very experienced team who take the time to make sure you are well looked afer. They have a great stock of cars and they clearly take pride in what they do. HIGHLY RECOMMENDED.

Reply from Castle Motors on 10/05/20

Thank you so much for this review Warren. We honestly believe that through these challenging times in business it will be those that continue to offer a high standard of product and service that will be the ones to thrive again in the future. I 'm sure the Mercedes will deliver for you on every level you expect and more. Best wishes from all at Castle Motors

By Clare L on 24 April 2020 | Verified purchase

Honestly , trustworthy and a joy to deal with. Had a good deal for a nice car . Keeping the trade local for the lovely family owed business . Didn’t want to go to a large dealer especially in these uncertain times and we weren’t sorry . Defo will return

Reply from Castle Motors on 24/04/20

Thanks Clare. It was great to be able to help you with the Jeep and between us manage the rules and regulations safely at these strangest of times. A new benefit we have found of being a small family business is being able to adapt to a change quickly , which I think we proved with the sale to you from start to finish. Enjoy the Jeep, stay safe and keep up your invaluable work. Best wishes from all at Castle Motors

By Richard P on 15 April 2020 | Verified purchase

The salesman was polite when we met and he was informative and did not push us at any point during the transaction. The car was perfect and I would definitely buy from Castle Motors again

Reply from Castle Motors on 16/04/20

Thank you for the review Richard, the Mercedes was a lovely car and I am sure it will serve you well. We look forward to looking after you when it's time for your next change. Best wishes from all at Castle Motors

By Nick C on 06 April 2020 | Verified purchase

Recently purchased a Honda CRV from Castle Motors which I am very happy with. There was a minor issue with the car prior to purchase (a buzzing from the steering lock), the Castle Motors team offered to rectify the problem without any hesitation and kept me informed whilst the repair was being completed. I highly recommend Castle Motors to anyone think of purchasing a car from this family run business.

Reply from Castle Motors on 07/04/20

Cheers Nick . We are are so glad you decided to put your faith in Castle Motors and allowed us to overcome that initial lock mechanism fault. We are sure this CRV will prove to be as reliable as your old one. Best wishes from all at Castle Motors

By Ian P on 01 April 2020 | Verified purchase

All dealers should be like this family firm. Staff are grown-up, expert and experienced - my contact has been there for 20 years and is highly knowledgable. The showroom is immaculate and the wide range of high quality stock beautifully presented. The impression Is of a quality business that builds long term customer relations. No nonsense, no film flam, just straight dealing with staff who are a pleasure to deal with. Strongly recommended.

Reply from Castle Motors on 02/04/20

Thank you for the great review Ian. It's nice to see that our intention to build long term relationships with our customers comes across. Enjoy the Mercedes and best wishes from all at Castle Motors

By Caleb W on 01 April 2020 | Verified purchase

First time going to a dealership so didn't know what to really expect but Castle Motors were friendly, personable and didn't put pressure on to buy. Had the car at a great price and went above and beyond to MOT the car (at the request of the finance company) and rectify an issue with one of the wing mirrors. They also made sure I had enough petrol to get to a petrol station in an area I didn't know. When viewing the car, they let us take all the time we wanted to inspect it, until I was happy with the condition, and they didn't clean under the bonnet - Which was really good to see (means you can see anything that might be out of whack such as oil leaks). They made the process super easy and were accommodating in terms of me sorting my finance out. The car was in great shape for the price I paid, I'm extremely happy with it and would recommend Castle Motors highly. Cheers Richard!

Reply from Castle Motors on 02/04/20

Selling you the Mustang to you was a real pleasure Caleb as so often cars are bought out of necessity but in your case this was something you wanted purely for the passion and excitement of owning a 5.0 V8 muscle car !! It was clear that you loved the car just as much as we did and we hope you continue to do so. Best wishes and thank you for the lovely review from all at Castle Motors

By Trevor D on 14 March 2020 | Verified purchase

After a long search for the car I wanted narrowed it down to 2 and only Castle Motors replied to my email (0ne week on still no reply from the other one). Agreed an estimate price and part exchange for my car before a round trip of 4 hours was well worth it. Despite being 30 mins later than planned still greeted with a friendly approach. Soon as saw the car I knew I had to have it black was my preferred choice but this blue one soon changed my mind) and no pressure to buy. It was all done quickly and smoothly would certainly travel there again. Thank you for making everything easy and hassle free keep up the good work!!

Reply from Castle Motors on 16/03/20

Thank you for taking the time to write such a lovely review Trevor. It was great meeting you and we are so glad the Mercedes was worth the trip up form Somerset !! We look forward to looking after you again in the future. Best wishes from all at Castle Motors