Customer reviews of Castle Motors

By Joyce B on 27 March 2017 | Verified purchase

I searched for a vehicle online and knew exactly what i was looking for. I narrowed it down to 3 dealers and visited Castle Motors first. I received very good service and got all my questions answered. I also received very positive feedback from another customer on site whilst i was there which made me feel very comfortable with possibly making a deal. I then visited another dealer on my list of vehicles who was more interested in his own personal affairs than selling me a car and did not get my message and requirements correctly or were not interested. More reason to go back to dealer i trusted and felt comfortable with and within a few days my car was ready for collection. Great service.

Reply from Castle Motors on 28/03/17

Thank you so much for your comments Joyce. Mr & Mrs O'Horan are very pleased with the Juke they were collecting on that day and its lovely to hear they recommended us to you and you are now so please with the Qashqai ! Thanks again , Richard

By Caroline O on 22 March 2017 | Verified purchase

Friendly & professional service from selection of our vehicle to completion of sale. Richard was informative & efficient & delivered on everything he said he would. We were very impressed with our experience at Castle Motors & would happily recommend Richard & the team to anyone looking for a used car.

Reply from Castle Motors on 23/03/17

Thanks Caroline , much appreciated . Enjoy the Juke !!

By Nicola H on 12 March 2017 | Verified purchase

We travelled from Cardiff to pick up the car which we hadn't seen. Everything was as we had discussed and the car was exactly as described. Richard took time to talk with me on the phone but gave me time to make my decision without giving deadlines or being pushy. I would highly recommend purchasing a car from Castle motors.

Reply from Castle Motors on 13/03/17

Thanks NIcky, we do make a huge effort with the accuracy of our descriptions as the power of the internet means that we are selling more and more cars over the phone to people like yourself who are prepared to travel for the right vehicle. I hope you get as much pleasure from this Sorento as you did from your old one ! Thanks again, Richard

By Simon P on 08 March 2017 | Verified purchase

Very impressed with the service from Castle Motors., nothing was too much trouble. I never felt any pressure to buy. It's great to see family run businesses still around that are not just hear to grab your money, well done to Rucahrd and the team.

Reply from Castle Motors on 10/03/17

Cheers Simon , lovely comments , enjoy the Mercedes !

By Steven R on 04 March 2017 | Verified purchase

Phoned up in advance as I had a long way to travel to view the car. I was given honest and accurate answers to my questions and when I viewed the car it was clear I hadn't wasted my time. A quality car, presented well. Friendly and no pressure approach led to a far better experience than I've had with other 2nd hand car dealers.

Reply from Castle Motors on 06/03/17

Its nice to hear back that customers to appreciate our honest no pressure approach. Enjoy the Jaguar , Thanks Richard

By John R on 01 March 2017 | Verified purchase

Honest, friendly family business. Only stock and sell quality vehicles.

Reply from Castle Motors on 02/03/17

Cheers John and thank you for your continued custom !

By Tristan L on 20 February 2017 | Verified purchase

I have dealt with Castle Motors for my last two cars. Both times I have received excellent service from the guys. A family run business that I feel has great customer service, and great value for the spec levels of cars offered. I will not hesitate in going back to them for future cars.

Reply from Castle Motors on 21/02/17

Thanks Tristan , I hope the iX35 does the job for you and we very much appreciate your kind words. Richard

By Andy S on 13 February 2017 | Verified purchase

A very honest and professional service. Castle gave us total confidence that the vehicle they described on the phone and on their advertising was exactly as it was with no surprises. This is very reassuring, especially when you're traveling from over 100 miles away. I would definitely recommend Castle Motors.

Reply from Castle Motors on 14/02/17

I am glad it was worth the journey Andy , and i trust you has a fun drive home in the Mini JCW !!

By Paul C on 13 February 2017 | Verified purchase

very helpful and friendly staff ,good deal and very quick and efficient

Reply from Castle Motors on 14/02/17

Cheers Paul , enjoy the Mondeo.

By Julia C on 27 January 2017 | Verified purchase

Excellent service through start to finish of buying vehicle. Excellent after care as well. Very friendly and approachable. Felt at ease dealing with Castle Motors!

Reply from Castle Motors on 28/01/17

Thanks Julia , it was nice dealing with you to. Enjoy the Qashqai.