Customer reviews of Castle Motors
At Castle Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
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5
A very friendly and excellent service.
By Brian C on 11 November 2020 | Verified purchase
The customer service at Castle Motors was excellent .Richard was very helpful . No pressure to buy . Very easy purchase . I felt confident in buying from Castle Motors and would recommend to family and friends .
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5
Friendly and straightforward
By James W on 11 November 2020 | Verified purchase
Professional, friendly and straightforward service. We are delighted with our new car.
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5
A very friendly and helpful company
By Annie M on 10 November 2020 | Verified purchase
My experience of Castle Motors has been one of pleasure and satisfaction. . My car was delivered to my door clean both inside and out, everyone there is helpful and friendly. I highly recommend them.
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5
A Fair Exchange with Excellent Service
By Roger N on 09 November 2020 | Verified purchase
Castle Motors in Fleet give a very helpful and efficient service - they provided an ideal car for me with a very knowledgeable summary of its plug-in/petrol features. They dealt with my part-exchange most efficiently and I would certainly deal with them again .
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5
Excellent Service
By Hugh N on 06 November 2020 | Verified purchase
Ther car we purchased from Castle Motors was exactly as advertised and the sales service was excelelnt. We "purchased" the car with a deposit but were unable to complete the purchase due to funds not arriving when we expected them to. They were most understanding and held the car for us until the funds were available.
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5
Great car buying experience.
By Nigel W on 03 November 2020 | Verified purchase
From the first telephone call to enquire about the car to leaving the showroom with the car the experience was excellent. Richard was very honest in his descriptions and easy to deal with. With very fair pricing and a great service I wouldn't hesitate to recommend Castle motors.
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5
Already recommended to family & friends
By Sarah S on 08 October 2020 | Verified purchase
The customer service at Castle Motors was fantastic. We are so happy with my husband's new car. I am extremely nervous when it comes to buying cars and do not trust car sales people easily. I felt completely comfortable purchasing from Castle Motors, we didn't get a hard sale, I felt confident in the information we were given and never felt pressured to finalise the purchase. We don't live local to the garage and had found the car we purchased through a web search. Richard was very accommodating with the timings of our appointments (a requirement during Covid!) Purchasing our new car through Castle Motors has been the best car buying experience I have ever had. I have already recommended them to my sister in law and a family friend. We will be visiting Castle Motors again when I need to change my car.
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5
You can't not buy a car from these guys.
By Megan G on 06 October 2020 | Verified purchase
Very pleasant team, helpful and engaging. The car that I bought is absolutely spotless and really well presented. The team were really approachable and knowledgeable and made the whole process so easy.
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5
Jeep from Fleet
By Tim G on 06 October 2020 | Verified purchase
Richard was honest and informative throughout the sales process, guaranteeing a good experience.
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5
100% recommend! Great customer service!
By Lucy G on 05 October 2020 | Verified purchase
I am so impressed by Castle Motors and would 100% use them again and have recommended them to my friends and family. Their customer service is fantastic. They were very personable and the whole process was quick and enjoyable - even during covid! I had been to a few garages before I came across Castle and the experience was so different - Castle Motors actually seem to enjoy what they do and make you feel valued as a customer. I really appreciated this after my other experiences. The paperwork was all done extremely quickly and I got to drive my new car home that day. However, when I got home I noticed a few stone chips on the bonnet which I hadn't noticed before. My heart sank as I knew I should have checked it more carefully but the garage were amazing and they apologised for not noticing them and had the bonnet resprayed free of charge. I don't think many garages would have done this. I will go out of my way in future to look them up when I next need to buy a car.