Customer reviews of Castle Motors

By Stuart D on 07 November 2017 | Verified purchase

I was aware of Castle Motors because several neighbours have purchased cars in the past from the dealer. In fact, one neighbour has bought five cars over the last 10 years or so (for various family members) and has always been very pleased. I was therefore already confident about using this dealer. The experience matched my expectations fully. I discussed my requirements and a suitable vehicle was recommended. A test drive was arranged for the following day. The car was ready at the appointed time. It was clean, both inside and out, and the test drive went smoothly. One minor point was that the vehicle was pulling to the left slightly but the owner readily agreed to have the tracking checked. Upon returning to the premises of the dealer, the sale was agreed, subject to the tracking being checked, which was arranged by phone before I left. I transferred the agreed deposit and then the balance two days before I collected the vehicle as arranged. The collection process was faultless

Reply from Castle Motors on 08/11/17

Thanks for your comments Stuart. I have lost count how many of your neighbours have bought cars from us over the last decade , obviously Alan and his family are great ambassadors for Castle Motors. Maybe we could re-name your street " Castle Motors Way" ? All the best and thanks again Richard

By Chris M on 07 November 2017 | Verified purchase

Excellent experience, the owner is very personable and looks to assist you in any way possible. No pressure selling, just good old fashioned help. Thank you

Reply from Castle Motors on 08/11/17

We are glad you chose Castle Motors and it lovely to hear that our "no pressure" approach is appreciated. All the best with the Qashqai and thanks again, Richard

By Thom H on 07 November 2017 | Verified purchase

Excellent service. Car was in excellent condition and as described and proceed correctly

Reply from Castle Motors on 08/11/17

Cheers Thom. I hope you and Jenson had a safe journey all the way home to Newquay and thank you for you patients when collecting the car. Thanks again , Richard

By Roger B on 31 October 2017 | Verified purchase

Very happy with the manor in which we were dealt with , never felt any pressure to buy at any time in the process . An excellent choice of quality used vehicles at fair prices. We can definitely recommend Castle Motors.

Reply from Castle Motors on 01/11/17

Thanks Mr Berry , and i hope you get as much pleasure from this Jaguar as you did from your old one. Cheers Richard

By Gavin H on 30 October 2017 | Verified purchase

Richard at Castle Motors could not have been any more helpful. Good honest advice, No pressure at all. I would return time and time again and would highly recommend them. A massive thank you at Castle Motors. Gavin :-)

Reply from Castle Motors on 31/10/17

Cheers Gavin. It was really nice dealing with you and great to see someone get so excited about buying a car. I really hope you continue your love of the Jaguar for a long time to come. Thanks again, Richard.

By Zoe E on 27 October 2017 | Verified purchase

Excellent service would thoroughly recommend. Very helpful and informative and excellent after sales care too

Reply from Castle Motors on 28/10/17

Cheers Zoe , enjoy the X-trail and thank you for forwarding the second key to you Qashqai. All the best Richard

By Godfrey J on 26 October 2017 | Verified purchase

The guys at castle motors were very accommodating and helpful. Down to earth and easy going. Would gladly recommend to family and friends.

Reply from Castle Motors on 27/10/17

Thanks for your nice comments Godfrey and I hope the GT86 continues to make your commute an enjoyable one !!

By Brian G on 16 October 2017 | Verified purchase

A pleasant civilised buying experience with this knowledgeable and friendly dealer. Recommended without reservation.

Reply from Castle Motors on 17/10/17

Thanks Mr Godbold , enjoy the CRV !

By Martin M on 16 October 2017 | Verified purchase

We were after a specific car and the guys did a great job finding everything we wanted. Very pleased with it and would trust them again in future with our next purchase. A* dealer not pushy at all which is what we all want.

Reply from Castle Motors on 17/10/17

Thank you Martin & Lorraine. It was a pleasure dealing with you guys and i am so glad we were able to get the exact car in you wanted.

By Andy M on 15 October 2017 | Verified purchase

We are very pleased with the car and the sales staff were very polite, efficient and we would recommend to others

Reply from Castle Motors on 16/10/17

Cheers Andy and thank you for your nice comments.