Customer reviews of Castle Motors

By Andy E on 15 July 2020 | Verified purchase

Was guided to castle motors by a friend, found the vehicle that suits my requirements and given very good service with no pressure, strongly recommended.

Reply from Castle Motors on 21/07/20

Thanks Andy , it was great meeting you to and i am sure you will enjoy the Jaguar. Best wishes from all at Castle motors

By Jodie W on 07 July 2020 | Verified purchase

All staff at Castle Motors we’re very helpful and made me feel comfortable in buying my car.

Reply from Castle Motors on 08/07/20

Glad to have been of service Jodie , enjoy the Sportage !! Best wishes from all at Castle Motors

By Tony P on 07 July 2020 | Verified purchase

I was looking for a specific car and was on the market for over 2 months before I asked Richard and Jason what I was after. Theu used their contacts and found the car in 2 days. Great service witu professionalism.

Reply from Castle Motors on 08/07/20

Thank you so much for giving us the opportunity to supply you with your dream car. Whilst we don't get to sell many 911'S it was a real pleasure sourcing this one especially for you. Best wishes from all at Castle Motors.

By Chris H on 07 July 2020 | Verified purchase

First class derive from Castle motors. Total hassle and drama free dealing with Them. Everything went smoothly. They explained everything in full detail and was very thorough. Probably the easiest car transaction I’ve ever had.

Reply from Castle Motors on 08/07/20

Thanks for the lovely review Chris. We do try to make the process as smooth as possible for everyone but as you are from my home town i thought we better make sure the red carpet was out for you :) Best wishes from all at Castle Motors

By Angela G on 03 July 2020 | Verified purchase

Excellent customer service from Castle Motors. This is the second time that we have purchased a car from them and they could not have been more helpful and attentive. We would highly recommend Castle Motors to anyone looking for a new car as our experience on both occasions has been outstanding.

Reply from Castle Motors on 06/07/20

Thanks for this Angela. It was great dealing with you again and we really appreciate you giving us the chance to go out and source the specific car you wanted which we did't have in stock rather than taking your business elsewhere. Best wishes from all at Castle Motors

By Agata B on 03 July 2020 | Verified purchase

We have now bought our third car from Castle Motors and once again the service and support from their team has been 1st class. Even though social distancing was in place, they have setup their premises to enable easy communication and working. I would recommend Castle Motors to any of my friends and family, if they are wanting a great vehicle, at a great price with a service second to none.

Reply from Castle Motors on 06/07/20

Thank you for the lovely review and it has been real pleasure dealing with both of you. I am sure the Discovery Sport will be another success and we look forward to seeing you again in another few years when it's due for change. Best wishes from all at Castle Motors

By Victoria B on 03 July 2020 | Verified purchase

We went in the first week that the showroom was open Post lock down and you could tell the team were taking the Covid rules seriously which was reassuring to us as I am high risk.... but also in need of a car! They only saw us and it’s appt only so we knew we wouldn’t Be waiting around to see someone and their whole time was dedicated to us. Another positive is they were really flexible when it came to test drives, they let us take the car off and have sometime with it on our own. Their sales technique is also really refreshing - you don’t feel like you are being railroaded into making a purchase there and then. I also felt that they were all really experienced and knowledgable about cars which is also a positive. The amount of times I have been into places to look at something and ended up knowing more than the sales person! Would 100% recommend buying a car from these guys You won’t be disappointed.

Reply from Castle Motors on 06/07/20

Thank you so much for taking the time to complete such a comprehensive review. It is great to hear that our non pressured approach is appreciated, it certainly makes for a nicer buying experience for the customer and a much nice selling experience for us :) Best wishes from all at Castle Motors

By Craig C on 01 July 2020 | Verified purchase

Really good experience buying our car from Castle Motors. Would definitely use these guys again.

Reply from Castle Motors on 02/07/20

Thanks for that Craig and we look forward to dealing with you again in the future ! Best wishes from all at Castle Motors

By Sheldon R on 06 June 2020 | Verified purchase

Really good buying experience. I was offered to have a video call to thoroughly look at the vehicle. The vehicle was described honestly and all my questions were answered. I was also given a free mot, road tax, major service and two new tyres all ready and waiting for collection in a few days. During collection the vehicle was thoroughly sanitised just before I got there. Would definitely recommend this seller to anyone.

Reply from Castle Motors on 08/06/20

Thanks Sheldon. It's great that the video call worked out and you were happy with the vehicle that we had prepared. Thank you for your recommendation and we look forward to dealing with you again in the future. Best wishes from all at Castle Motors.

By Jasmine S on 03 June 2020 | Verified purchase

Castle Motors were really helpful and honest and were available for calls all hours of the day! They answered every single question we had and made the whole process really easy. They even made some changes to the vehicle which we requested. Nothing was too much to ask. Really look forward to working together again in the future

Reply from Castle Motors on 04/06/20

Thank you for taking the time to complete a review for us Jasmine. It was tricky selling a car during lock down whilst remaining safe and answering all of the questions that a walk around the car would normally answer but I think we got there in the end ! I am sure you made the right decision with our Jaguar F-Pace :) Best wishes from all at Castle Motors