Customer reviews of Castle Motors

By Tamsin W on 02 October 2020 | Verified purchase

Richard couldnt have been more helpful with the whole process and absoloutely delighted with the car - we got to drive it away there and then, even open on Sunday so I could come back the next day for another look. Had an issue with a missing parcel shelf which was resolved quickly and efficiently and dropped round to my house so we didnt have to travel back. Highly recommend!

Reply from Castle Motors on 05/10/20

Thank you for the lovely review Tamsin. The Juke really was something special and it was great selling it on to someone who was so enthusiastic about it. Enjoy the car and best wishes from all at Castle Motors

By Deborah L on 02 October 2020 | Verified purchase

Lovely guys at Castle, super helpful, very experienced and very knowledgeable about all the cars, not just the ones in stock. They went our of their way to accommodate my request for a test-drive, the car was exactly what I wanted and at a good price. Excellent experience all round!

Reply from Castle Motors on 05/10/20

Thanks for taking the time to complete such a cracking review. The Lexus was a beautiful car and I am sure you will continue to enjoy it for a long time to come. Best wishes from all at Castle Motors

By Kirk E on 02 October 2020 | Verified purchase

Very friendly service and car was as described. Immaculate inside. Car drives brilliant

Reply from Castle Motors on 05/10/20

Cheers Kirk , enjoy the Santa-Fe and best wishes from all at Castle Motors

By Martin W on 02 October 2020 | Verified purchase

Was looking for a new family car as we had a new member. Went straight to Castle Motors as they are local to where we live. They didn't disappoint us at all they are a very friendly, helpful family run business. When purchasing the new vehicle they made it very clear and understanding. Would definitely recommend to any one.

Reply from Castle Motors on 05/10/20

Thank you for the 10/10 Martin. Whilst we sell cars all over the country it's always nice dealing with someone so local so we can look after you long term and hopefully supply you with another car when the time comes !! Best wishes from all at Castle Motors

By Rob C on 02 October 2020 | Verified purchase

I valued the friendly, honest and unpressurised approach at this dealership. Having made the decision to purchase a vehicle, I was supported in the necessary paperwork, including switching a personalised plate, on the day and in the days that followed. A very positive experience all round.

Reply from Castle Motors on 05/10/20

Cheers Rob , our honest friendly approach is was we think separates us from the rest. I am sure this CRV will serve you as well as the last one. Best wishes from al at Castle Motors

By Claire M on 21 September 2020 | Verified purchase

Really helpful and great communication! We came down from Scotland to pick up the car and are really happy with the car. Thank you

Reply from Castle Motors on 22/09/20

We are so pleased it was worth the trip down for you to collect the Sportage Claire , even if you didn't make it home until the early hours :( Best wishes from all at Castle Motors

By Marcia C on 21 September 2020 | Verified purchase

Thank you to Castle Motors for their great customer service. We travelled a long way to find the right car for us. The staff at Castle Motors went out of their way to be helpful and kind throughout the whole process. We will not hesitate to contact them again in the future when we need another car.

Reply from Castle Motors on 22/09/20

Thanks for the lovely review Marcia. It is always a gamble when you decide to travel a long way to make a purchase so we are pleased to hear it was worth it . I am sure the Tucson will be a great car for you an you'll be glad to hear the new owner of your Fiesta is over the moon with it :) Best wishes from all at Castle Motors

By Hannah W on 20 September 2020 | Verified purchase

I recently purchased a Ford Kuga from Castle Motors, this experience was professionally dealt with from start to finish. I am very pleased with my car and feel Castle Motors were much more professional and approachable than the main dealer. I will definitely use then again when purchasing a new vehicle in the future.

Reply from Castle Motors on 21/09/20

Thank you for completing the review Hannah. As a small independent we like to think we can offer the sort of service that a purchase of this value deserves , sadly the big main dealer don't always think the same as us. Hopefully we will get to look after you again in the future , best wishes from all at Castle Motors

By Andy L on 16 September 2020 | Verified purchase

Very helpful, knowledgeable team who are focused on client satisfaction. They went the extra mile to ensure we had a great experience both selling and buying from them

Reply from Castle Motors on 17/09/20

Cheers Andy. It was great meeting you both and I hope the Edge does the job for you. Best wishes from all at Castle Motors

By Kath S on 15 September 2020 | Verified purchase

Incredibly helpful staff. No pressure selling. They felt very honest and informative. Accomodated my umpteen test drives! Will happily recommend and do business with them again.

Reply from Castle Motors on 15/09/20

Thanks Kath. I think it was 5th time lucky on the test drive :). It was worth the effort on both sides as you ended up in the Hyundai Tuscon which is obviously the right cat for you. Best wishes from all at Castle Motors