Customer reviews of Castle Motors

By Celia B on 18 December 2017 | Verified purchase

Totally outstanding service from Castle Motors. Super friendly, honest, kind, helpfull, knowledgeable staff and with no pressurised sales pitch. Nothing was too much trouble, and Richard & Jason have completely changed my mind about how good and non stressful buying a new car can be (after a few 'less than pleasant' experiences in the past with pushy car sales companies). I will be shouting from the roof top to recommend you to my family & friends, and I don't do that very often. The added bonus is that I have a fantastic new car and at a brilliant price. Thank you so much for everything.

Reply from Castle Motors on 19/12/17

Thank you so much for your outstanding review ! Please don't stand on the roof today as its probably slippery but by all means do shout out our praise. We trust the Kia will continue to be a fantastic car for may miles to come. Merry Christmas and Happy New Year. Richard & Jason

By Mike M on 16 December 2017 | Verified purchase

I found them to be friendly, helpful and extremely flexible in everything concerned with the part exchange of my vehicle and the purchase of my Ford Focus. A family concern, they are totally focused on providing a fair deal to customers they clearly value. The next time either my wife or I are looking to buy a vehicle, the first place we will look is Castle Motors!

Reply from Castle Motors on 18/12/17

Thank you for your wonderful comments Mike and we look forward to seeing you again when your wife's car is due for change. Merry Christmas and Happy New Year. Richard , Jason & Keith.

By Peter W on 29 November 2017 | Verified purchase

After I saw the car I wanted on Autotrader, I contacted Castle Motors direct, and negotiated a deal in principle on the phone. As I live on the Isle of Wight, I could not travel to view the car for a few days, but Castle were happy to reserve the car for a small deposit. When I visited Castle Motors, I found the salesman easy to talk to and work with, to finalise the sale and part exchange of my previous vehicle. He was very helpful throughout the whole process, and I would definitely recommend Castle Motors to any potential purchaser.

Reply from Castle Motors on 04/12/17

Thank you for the nice comments Peter and I hope the Suzuki does the job for you you on the isle of white. Cheers Richard.

By Daljinder H on 16 November 2017 | Verified purchase

Very helpful service from Richard at Castle motors!

Reply from Castle Motors on 17/11/17

Thanks Dal , we love doing business with local people so don't forget to tell your friends !!

By Stuart D on 07 November 2017 | Verified purchase

I was aware of Castle Motors because several neighbours have purchased cars in the past from the dealer. In fact, one neighbour has bought five cars over the last 10 years or so (for various family members) and has always been very pleased. I was therefore already confident about using this dealer. The experience matched my expectations fully. I discussed my requirements and a suitable vehicle was recommended. A test drive was arranged for the following day. The car was ready at the appointed time. It was clean, both inside and out, and the test drive went smoothly. One minor point was that the vehicle was pulling to the left slightly but the owner readily agreed to have the tracking checked. Upon returning to the premises of the dealer, the sale was agreed, subject to the tracking being checked, which was arranged by phone before I left. I transferred the agreed deposit and then the balance two days before I collected the vehicle as arranged. The collection process was faultless

Reply from Castle Motors on 08/11/17

Thanks for your comments Stuart. I have lost count how many of your neighbours have bought cars from us over the last decade , obviously Alan and his family are great ambassadors for Castle Motors. Maybe we could re-name your street " Castle Motors Way" ? All the best and thanks again Richard

By Chris M on 07 November 2017 | Verified purchase

Excellent experience, the owner is very personable and looks to assist you in any way possible. No pressure selling, just good old fashioned help. Thank you

Reply from Castle Motors on 08/11/17

We are glad you chose Castle Motors and it lovely to hear that our "no pressure" approach is appreciated. All the best with the Qashqai and thanks again, Richard

By Thom H on 07 November 2017 | Verified purchase

Excellent service. Car was in excellent condition and as described and proceed correctly

Reply from Castle Motors on 08/11/17

Cheers Thom. I hope you and Jenson had a safe journey all the way home to Newquay and thank you for you patients when collecting the car. Thanks again , Richard

By Roger B on 31 October 2017 | Verified purchase

Very happy with the manor in which we were dealt with , never felt any pressure to buy at any time in the process . An excellent choice of quality used vehicles at fair prices. We can definitely recommend Castle Motors.

Reply from Castle Motors on 01/11/17

Thanks Mr Berry , and i hope you get as much pleasure from this Jaguar as you did from your old one. Cheers Richard

By Gavin H on 30 October 2017 | Verified purchase

Richard at Castle Motors could not have been any more helpful. Good honest advice, No pressure at all. I would return time and time again and would highly recommend them. A massive thank you at Castle Motors. Gavin :-)

Reply from Castle Motors on 31/10/17

Cheers Gavin. It was really nice dealing with you and great to see someone get so excited about buying a car. I really hope you continue your love of the Jaguar for a long time to come. Thanks again, Richard.

By Zoe E on 27 October 2017 | Verified purchase

Excellent service would thoroughly recommend. Very helpful and informative and excellent after sales care too

Reply from Castle Motors on 28/10/17

Cheers Zoe , enjoy the X-trail and thank you for forwarding the second key to you Qashqai. All the best Richard