Customer reviews of Castle Motors

By Clare H on 13 July 2017 | Verified purchase

My first experience buying a car from a dealer and I am glad I was referred to Castle Motors. Richard was not pushy at all, he was honest, friendly, patient and very helpful. I was not sure what car I wanted to buy so test drove two and ended up buying a Juke which I am really enjoying driving. Would not hesitate to recommend Castle Motors.

Reply from Castle Motors on 14/07/17

Thank you very much Clare. I was worth the time and effort to get you out in both cars to make sure you chose the right one ! Enjoy the Juke , cheers Richard

By Dan W on 06 July 2017 | Verified purchase

Have brought a car from a dealer before and was not best please with my sevice but when I was approached by Richard whilst i was viewing a car at castle motors I knew right away he was a very pleasant and nice guy. So honest and down to earth and will answer any questions you have and kept me up to date with my purchase. Made sure I understood everything and showed my every detail and explained in more detail. Would highly recommend this family run car business to everyone. Top car garage and very nice people. My car was perfect on arrival and is still perfect now. Thanks

Reply from Castle Motors on 07/07/17

Wow !! Thanks Dan , it was a real pleasure meeting you both along with your little boy. I hope the Qashqai does the job for the family as intended. Cheers Richard

By Tony G on 04 July 2017 | Verified purchase

Helpful and straightforward from start to finish.I felt they were genuinely interested in getting the right car for me. Nothing was too much trouble and they were not at all pushy. I would recommend them to any potential buyer.

Reply from Castle Motors on 05/07/17

Cheers Tony and great to hear that we did get you the right Qashqai in the end !

By Jason B on 01 July 2017 | Verified purchase

Super friendly, super helpful and great service. Highly recommended.

Reply from Castle Motors on 02/07/17

Thanks Jason , enjoy the Sportage.

By Joanne P on 13 June 2017 | Verified purchase

Our experience at Castle Motors was exceptionally good. We are a young couple expecting our first baby, so like most people in this situation, we had done all our prior research and decided on the specific make, model and spec of car we wanted before embarking on our search. Richard was attentive to our requirements and clearly understood our position. He provided excellent levels of customer service, was extremely transparent and communicative throughout the sale and the deal we negotiated, and finally he couldn't have been more friendly. We are very happy with the car that was prepared and valeted to a high standard and it has lived up to all of our expectations. We wouldn't hesitate recommending Castle Motors to any of our friends and family.

Reply from Castle Motors on 14/06/17

Thank you so much for your review ! As a family business our relationship with our customers is everything to us. I hope the Qashqai continues to live up to you expectations and good luck to you and Kevin with your imminent arrival.

By Steve P on 08 June 2017 | Verified purchase

Excellent, friendly & understanding service. Lot's of additional things done at no charge including, refurbishing the alloys, bodywork touch up, mechanical check-up, A/C refill, & new Reg plates on a relatively low priced car. Highly recommended.

Reply from Castle Motors on 09/06/17

Thanks for the recommendation Steve , hopefully we will get some sunshine soon for you to enjoy the Mercedes with the roof down !!

By Tim B on 06 June 2017 | Verified purchase

Great car, great dealer ! Pleasurable experience (unlike the main dealer) and warm and friendly family atmosphere. No pressure sales, just good old honest easy dealings made the purchase a doddle. No hesitation recommending - don't be nervous, just go there and find out for yourself !

Reply from Castle Motors on 07/06/17

Thanks Tim , I think I might have to buy one off myself just to enjoy the experience !! Enjoy the Qashqai and don't forget to pop by so we can work out the self park between us.

By Kimberley S on 03 June 2017 | Verified purchase

Very good customer service, nothing was too much trouble. We went to view a car on Sunday as weekdays are generally busy. We were delighted with the quality of cars and information about the service history. Definitely would recommend them to friends and family.

Reply from Castle Motors on 05/06/17

Thanks Kim and good luck with your upcoming arrival !

By Sarah F on 27 May 2017 | Verified purchase

It never easy parting with your hard earned pennies but the care and attention shown by Richard made it a much easier experience and we would gladly return when the time comes to replace our new addition to the family. No pushy sale just clear instruction of what's on offer. A deal was easily struck and all the to do's were achieved to our satisfaction. Wishing your business every success built on customer satisfaction. Kind Rewards Will & Sarah F

Reply from Castle Motors on 30/05/17

Thank you so much Will & Sarah , it was a pleasure to sell you the Juke and I am so pleased that the few little finishing touches we carried out brought the car up to your satisfaction. Enjoy the car and we look forward to seeing you on your next purchase !

By David W on 25 May 2017 | Verified purchase

Best experience I've had. The guys there (not allowed to mention their names as autotrader wouldn't publish my first review!!!!) are excellent, knowledgable, gave a bit of a deal and a fair price on my part exchange. Beautiful car, nicely valeted and purrs like no other car I've owned. Get in contact with these guys. Highly recommend

Reply from Castle Motors on 02/06/17

Thanks David , praise indeed. Enjoy the CLS with your music streaming loud !