Customer reviews of Castle Motors

By Nicola H on 12 March 2017 | Verified purchase

We travelled from Cardiff to pick up the car which we hadn't seen. Everything was as we had discussed and the car was exactly as described. Richard took time to talk with me on the phone but gave me time to make my decision without giving deadlines or being pushy. I would highly recommend purchasing a car from Castle motors.

Reply from Castle Motors on 13/03/17

Thanks NIcky, we do make a huge effort with the accuracy of our descriptions as the power of the internet means that we are selling more and more cars over the phone to people like yourself who are prepared to travel for the right vehicle. I hope you get as much pleasure from this Sorento as you did from your old one ! Thanks again, Richard

By Simon P on 08 March 2017 | Verified purchase

Very impressed with the service from Castle Motors., nothing was too much trouble. I never felt any pressure to buy. It's great to see family run businesses still around that are not just hear to grab your money, well done to Rucahrd and the team.

Reply from Castle Motors on 10/03/17

Cheers Simon , lovely comments , enjoy the Mercedes !

By Steven R on 04 March 2017 | Verified purchase

Phoned up in advance as I had a long way to travel to view the car. I was given honest and accurate answers to my questions and when I viewed the car it was clear I hadn't wasted my time. A quality car, presented well. Friendly and no pressure approach led to a far better experience than I've had with other 2nd hand car dealers.

Reply from Castle Motors on 06/03/17

Its nice to hear back that customers to appreciate our honest no pressure approach. Enjoy the Jaguar , Thanks Richard

By John R on 01 March 2017 | Verified purchase

Honest, friendly family business. Only stock and sell quality vehicles.

Reply from Castle Motors on 02/03/17

Cheers John and thank you for your continued custom !

By Tristan L on 20 February 2017 | Verified purchase

I have dealt with Castle Motors for my last two cars. Both times I have received excellent service from the guys. A family run business that I feel has great customer service, and great value for the spec levels of cars offered. I will not hesitate in going back to them for future cars.

Reply from Castle Motors on 21/02/17

Thanks Tristan , I hope the iX35 does the job for you and we very much appreciate your kind words. Richard

By Andy S on 13 February 2017 | Verified purchase

A very honest and professional service. Castle gave us total confidence that the vehicle they described on the phone and on their advertising was exactly as it was with no surprises. This is very reassuring, especially when you're traveling from over 100 miles away. I would definitely recommend Castle Motors.

Reply from Castle Motors on 14/02/17

I am glad it was worth the journey Andy , and i trust you has a fun drive home in the Mini JCW !!

By Paul C on 13 February 2017 | Verified purchase

very helpful and friendly staff ,good deal and very quick and efficient

Reply from Castle Motors on 14/02/17

Cheers Paul , enjoy the Mondeo.

By Julia C on 27 January 2017 | Verified purchase

Excellent service through start to finish of buying vehicle. Excellent after care as well. Very friendly and approachable. Felt at ease dealing with Castle Motors!

Reply from Castle Motors on 28/01/17

Thanks Julia , it was nice dealing with you to. Enjoy the Qashqai.

By Julian R on 26 January 2017 | Verified purchase

After having taken the car for a rest drive I felt free to pursue the purchase in my own time, no pressure or continuous calls. I went back with one concern which Richard was happy to sort out and I was happy to drive away with the car confident I wouldn't have to go straight to nearest garage. A week in of owning the vehicle the engine management light came on and that was dealt with at my earliest convenience (a replacement of glow plugs), that too Richard was happy to sort out. I have been issued with a new service booklet, a three month warranty and 12 month free AA roadside help which I find a valuable gesture. I have had the vehicle a few weeks now and all appears to be working well. Castle Motors has done well to accommodate my concerns and have shown good service to me.

Reply from Castle Motors on 27/01/17

I'm glad you appreciate the efforts we go to both before the sale an just as importantly afterwards. I trust the CRV will continue the good faith you have in Honda for many years to come.

By Michael S on 24 January 2017 | Verified purchase

Came across Castle Motors purely by chance. Richard the car salesman was very knowleagable,honest,reliable without any pressure selling.Very happy with my purchase and part ex.Well run family business, would use again.

Reply from Castle Motors on 24/01/17

I am so glad you stopped at our showroom to ask for directions Mick !! I am sure the Qashqai will be everything you were looking for and don't forget to pop in and say hello next time your passing.