Customer reviews of Castle Motors

By Stuart W on 04 November 2019 | Verified purchase

I had been looking to upgrade my car over the last few months and with Castle Motors this was completed in days. They accommodated all my requests, their service and professionalism was exemplary and yet they always kept a relaxed and friendly atmosphere. The new car has been great, love it, no problems whatsoever. On the whole a satisfying experience and I will go back to them in the future and recommend them to family and friends.

Reply from Castle Motors on 05/11/19

Thank you so much for taking the time to write such a lovely review Stuart. Why try to make the experience as relaxed and stress free as possible and clearly we delivered on this occasion ! Enjoy the new Golf and we look forward to looking after you, your family and your friends in the future. Best wishes from all at Castle Motors

By Wayne Y on 02 November 2019 | Verified purchase

Castle Motors have been fantastic throughout my car buying process. From the outset they were very helpful and well informed regarding the trade-in on my (cherished) previous car. There was never any attempt to pressure or up-sell, they just just presented what fit into my requirements and made sensible suggestions as to options I may not have previously considered. After much patience and considered customer care , I came away with a great motor on a deal that felt tailored to me. Will definitely use again in the future and highly recommend.

Reply from Castle Motors on 03/11/19

Thank you for taking the time to write such a great review Wayne. It was a real pleasure to take you from the very start of the buying process when you really didn't have any firm ideas and work with you over many phone conversations to arrive a week or two later at the right vehicle at the right price for you. I am sure the Sportage will prove to be a worthy successor to your much loved Saab !! Best wishes from all at Castle Motors

By Amanda M on 29 October 2019 | Verified purchase

Very friendly and helpful. A pleasure to do business with 😊

Reply from Castle Motors on 31/10/19

Thanks Amanda , enjoy the Qashqai ! Best wishes from all at Castle Motors

By Paula F on 28 October 2019 | Verified purchase

very helpful and friendly, no pressure from start to finish. Brought with confidence, Car is fantastic,

Reply from Castle Motors on 29/10/19

Thanks Paula , glad to hear your enjoying the Hyundai. Best wishes from all at Castle Motors

By Darren C on 10 October 2019 | Verified purchase

We found castle motors very professional and helpful. From first contact they showed good knowledge of the specific car we were interested in. When we turned up to view the car with kids in tow and a stressful morning behind us they acted fair and understanding and did that little bit extra to make the experience of buying a car that little bit easier. Thank you Castle Motors.

Reply from Castle Motors on 11/10/19

Thanks Darren , it was a pleasure meeting the family and i'm just glad we were able to sort you out on the day and get you on your way. Best wishes from all at Castle Motors

By Paul P on 09 October 2019 | Verified purchase

From speaking on the phone to meeting Richard in person I can honestly say there was no pressure or uneasiness with the hole experience with buying a used car . I think it helps he has a passion for cars and it’s a family business , so his upfront and honest with his sale approach . What more can I say except I was happy when I drove of in my car . I would recommend to anyone looking to buy a used car .Castle Motors is a place to go .

Reply from Castle Motors on 10/10/19

Thank you so much for the great review Paul. As a small family business we have our work cut out competing with the big boys but clearer our honesty and passion for the job does come across. I hope you enjoy the S-Max and best wishes from us all at Castle Motors

By Brian F on 09 October 2019 | Verified purchase

I have been using this friendly family run car business for over 15 years both trading in and updating my cars. I find with them that they compete with the main dealers when it comes to trading in as they did on my last trans action with my QASHQAI to a KIA. No hidden agendas just friendly fair advice comments to meet your needs. Run by the family who always give after care if and when required. Very pleased as always with my agreed completed details.

Reply from Castle Motors on 10/10/19

Thank you Brian, it has been a pleasure to be able to look after you yet again an we really appreciate your continued custom. I hope the Sportage does everything you want on your trip across Europe !! Best wishes from us all at Castle Motors

By Peter M on 08 October 2019 | Verified purchase

After searching for a ford edge without some of the garish colours that are available we found that castle motors had one in a respectable mid blue . I was at a funeral at the time of making a phone call to R who gave me a very detailed view of the exterior paintwork of the car . I persuaded my wife to come back early from a caravan trip that we had arrange with the children and their tents for our grandchilds birthday .Thank God the M3 was travelling nicely for a change on a sunday afternoon , we arrived in our 59 plate s max to see this lovely ford edge sitting outside the showroom doors .R gave us space to inspect the vehicle and then we went off for a test drive .All was o/k until we came back to the showroom which was being looked after by R,s wife , I decided to do the parallel park .OMG new marks and spencers pants for me , it was brilliant never had the use of it before and R was quite happy for me to try it out .\.Good people to deal with

Reply from Castle Motors on 09/10/19

Thanks for the review Peter , and sorry the auto parallel parking had such dramatic side effects !! Enjoy the Edge, best wishes from all at Castle Motors

By Ben G on 08 October 2019 | Verified purchase

Richard made purchasing my new car as painless as could be. Great communication, car as described and courteous follow up to check everything is as it should be.

Reply from Castle Motors on 09/10/19

Cheers Ben, we try to keep things simple and straight forward here. Enjoy the E-Class and best wishes from all at Castle Motors

By Martin A on 18 September 2019 | Verified purchase

Castle Motors, I only had contact with the owner. I am an English man living in the Czech Republic...!!! And have been searching for a Jaguar XF Sportsbrake for a few years, Cz didn't really have a lot of choice so I had to came back to the UK Autotrader for hopefully a better choice of vehicle...!!! From which there was approximately 44 options in the jaguar XF Sportsbrake section, I came across Castle Motors situated in the Town I grew up in " Fleet". A blessing in disguise. The Car they had for sale was just what I wanted "Jaguar XF Sportsbrake R-sport". The car itself outstanding, and the communication with the Manager was excellent, I now proudly own my Dream car...!!! & would just like complement & thank Castle Motors for there expert help, everything went smoothly ...!!! Cheers from Martin Arnold (Jaguar owner)

Reply from Castle Motors on 19/09/19

It was a pleasure to deal with you Martin and it's great that we were the ones to be able to supply you with the car of your dreams.Enjoy the Jaguar and please do keep in touch , best wishes from all at Castle Motors