Customer reviews of Castle Motors

By Joanne P on 13 June 2017 | Verified purchase

Our experience at Castle Motors was exceptionally good. We are a young couple expecting our first baby, so like most people in this situation, we had done all our prior research and decided on the specific make, model and spec of car we wanted before embarking on our search. Richard was attentive to our requirements and clearly understood our position. He provided excellent levels of customer service, was extremely transparent and communicative throughout the sale and the deal we negotiated, and finally he couldn't have been more friendly. We are very happy with the car that was prepared and valeted to a high standard and it has lived up to all of our expectations. We wouldn't hesitate recommending Castle Motors to any of our friends and family.

Reply from Castle Motors on 14/06/17

Thank you so much for your review ! As a family business our relationship with our customers is everything to us. I hope the Qashqai continues to live up to you expectations and good luck to you and Kevin with your imminent arrival.

By Steve P on 08 June 2017 | Verified purchase

Excellent, friendly & understanding service. Lot's of additional things done at no charge including, refurbishing the alloys, bodywork touch up, mechanical check-up, A/C refill, & new Reg plates on a relatively low priced car. Highly recommended.

Reply from Castle Motors on 09/06/17

Thanks for the recommendation Steve , hopefully we will get some sunshine soon for you to enjoy the Mercedes with the roof down !!

By Tim B on 06 June 2017 | Verified purchase

Great car, great dealer ! Pleasurable experience (unlike the main dealer) and warm and friendly family atmosphere. No pressure sales, just good old honest easy dealings made the purchase a doddle. No hesitation recommending - don't be nervous, just go there and find out for yourself !

Reply from Castle Motors on 07/06/17

Thanks Tim , I think I might have to buy one off myself just to enjoy the experience !! Enjoy the Qashqai and don't forget to pop by so we can work out the self park between us.

By Kimberley S on 03 June 2017 | Verified purchase

Very good customer service, nothing was too much trouble. We went to view a car on Sunday as weekdays are generally busy. We were delighted with the quality of cars and information about the service history. Definitely would recommend them to friends and family.

Reply from Castle Motors on 05/06/17

Thanks Kim and good luck with your upcoming arrival !

By Sarah F on 27 May 2017 | Verified purchase

It never easy parting with your hard earned pennies but the care and attention shown by Richard made it a much easier experience and we would gladly return when the time comes to replace our new addition to the family. No pushy sale just clear instruction of what's on offer. A deal was easily struck and all the to do's were achieved to our satisfaction. Wishing your business every success built on customer satisfaction. Kind Rewards Will & Sarah F

Reply from Castle Motors on 30/05/17

Thank you so much Will & Sarah , it was a pleasure to sell you the Juke and I am so pleased that the few little finishing touches we carried out brought the car up to your satisfaction. Enjoy the car and we look forward to seeing you on your next purchase !

By David W on 25 May 2017 | Verified purchase

Best experience I've had. The guys there (not allowed to mention their names as autotrader wouldn't publish my first review!!!!) are excellent, knowledgable, gave a bit of a deal and a fair price on my part exchange. Beautiful car, nicely valeted and purrs like no other car I've owned. Get in contact with these guys. Highly recommend

Reply from Castle Motors on 02/06/17

Thanks David , praise indeed. Enjoy the CLS with your music streaming loud !

By Neil W on 10 May 2017 | Verified purchase

Great local family business. With good selection of quality cars. Richard was very honest and helpful and there was no pressure to buy. Fair price and part ex on the car. Wife is very happy with the new car. Will be back when it's time to change the other car!

Reply from Castle Motors on 12/05/17

Thanks for that Neil and glad to hear that your wife is happy with the DS3. We look forward to seeing you when the Renault us up for change !

By Colin M on 09 May 2017 | Verified purchase

I found Jason and Richard from Castle Motors very straight forward and easy to deal with, as I travelled some distance to view, and as it worked out buy a vehicle from them, we needed to exchange factual information on the vehicle I hoped to trade in and the one I hoped to buy prior to my visit. I am pleased to say that everything turned out according to plan and the exchange purchase went through smoothly and efficiently. I have no problem in recommending Castle Motors based on my experience with them and I found their after sale warranty reassuring.

Reply from Castle Motors on 12/05/17

We are so pleased it was worth the trip up from Bath for you Colin. Enjoy the Qashqai !!

By Nicola H on 03 May 2017 | Verified purchase

I had been to a few car dealers and I must say Castle Motors where by far the best. They listened to my requirements and where not pushy in any way. I came away with exactly what I was after and more!

Reply from Castle Motors on 05/05/17

Thanks Nicola , we are so please that the X-Trail is everything you were looking for !

By Dave V on 02 May 2017 | Verified purchase

Been waiting for a while for the car I wanted and one turned up at castle motors went to have a look arranged a test drive . Tured up it was already to go really nice motor a few bits needed to be sorted out Which were done to a high stranded so really happy with it would recomend them .

Reply from Castle Motors on 03/05/17

Glad everything was up to Standard Dave , i think that is one of the quickest sales we have made in a while !! Enjoy the Mercedes and don't forget to try the auto main beam :)