Customer reviews of Castle Motors

By Nic F on 07 September 2020 | Verified purchase

I was a bit nervous about buying a car from a garage as have always bought privately in the past. However, staff at Castle Motors were really friendly and helpful- the whole car buying experience was easy and straightforward- I would definitely recommend!

Reply from Castle Motors on 09/09/20

Cheers Nic. It's good to hear your first experience of a dealer was a good one and I'm sure it won't be the last time we do business. Enjoy the Sorento and best wishes from all at Castle Motors

By Lesley G on 07 September 2020 | Verified purchase

We purchased a Discovery Sport from Castle Motors professionally and friendly service

Reply from Castle Motors on 09/09/20

Thanks Lesley , enjoy the Land Rover !! Best wishes from all at Castle Motors

By Shanam G on 20 August 2020 | Verified purchase

Super friendly and welcoming service. I was provided with all the information that I needed to know about the vehicle I purchased. It was a great help from Castle Motors specially right after the unfortunate situation of pandemic.

Reply from Castle Motors on 21/08/20

Thanks Shanam , it was a pleasure dealing with you and i am glad that we were able to get you on the road quickly after lock down with your Kia Sportage. Best wishes from all at Castle Motors

By Nick S on 19 August 2020 | Verified purchase

great service from the star, till completion very helpful knowledgable and honest staff vehicle was presented well would use again

Reply from Castle Motors on 20/08/20

Cheers Nick , we try to do the job right and keep things simple and straight forward here :) Best wishes from all at Castle Motors

By Alan S on 26 July 2020 | Verified purchase

From start to finish buying a car for once was an enjoyable experience thanks to Castle Motors. Great communication, we were able to arrange a viewing and a test drive at a convenient time for us and we were able to pick up a lovely shiny car a week later. Couldn't be happier.

Reply from Castle Motors on 27/07/20

Thanks Alan. It really was a pleasure to meet with both you and Gail and I am sure the Santa Fe will be up to the job of towing the horsebox , although I'm guessing it won't stay lovely and shiny for long !!! Best wishes from all at Castle Motors

By James N on 24 July 2020 | Verified purchase

This was a great buying experience with expert advice and help throughout. The car was in great condition and at a good price. The staff were reassuring and honest and provided good answers to all the questions we had. I would definitely use them again and recommend them to others.

Reply from Castle Motors on 25/07/20

Cheers James. It was a pleasure dealing with you although we did't gt to meet personally but I am glad to hear our discussions about all the aspects of your purchase were of benefit . Best wishes from all at Castle Motors

By Karl L on 23 July 2020 | Verified purchase

Very friendly and not pushy at all. All round great place to purchase a new car.

Reply from Castle Motors on 24/07/20

Thanks Karl , enjoy the Kuga :) Best wishes from all at Castle Motors

By Chloe F on 23 July 2020 | Verified purchase

Castle motors were extremely helpful when it came to finding me the right car!! I don’t have any knowledge when it comes to cars but they helped me so much and they pointed me in the right direction and 3 weeks on I’m still loving my new car!

Reply from Castle Motors on 27/07/20

Thanks Chloe , it's great to hear that putting your faith in us has paid of and that our advise to go with the Qashqai has worked out. Enjoy the car and best wishes from all at Castle Motors.

By Tiago F on 22 July 2020 | Verified purchase

Thank you Richard And Castle Motors, very good communication and make the feel comfortable when view the car and with the finance aswell. Stress free buying. I’ll recommend for others buyers who looking for friendly dealer. Thanks.

Reply from Castle Motors on 25/07/20

Cheers Tiago. It's great for us to hear phrases like " Stress Free" and " Made To Feel Comfortable" in our reviews from actual customers as that is exactly the service we aim to deliver. Enjoy the BMW and best wishes from all at Castle Motors

By Laurence T on 22 July 2020 | Verified purchase

I wanted to change my car, and came across Castle Motors, and I'm glad that I did. From the initial phone call, they were very helpful, and I got the impression nothing was too much trouble. I arranged a test drive over the phone, and the car was waiting for me when I arrived. After the test drive, and I had decided to purchase the car, everything was explained to me throughly and there was no rush. They were happy to wait a week for me to collect the car (due to my work commitments), and on the day of collection everything was ready and waiting for me to go through. The after sales contact has been fantastic, and they are still very helpful and willing to explain how bits in the car work! I would not hesitate in using them again, and would recommend them. A more personal experience than using a car supermarket.

Reply from Castle Motors on 23/07/20

Thanks Laurence. It's always great to get such positive feedback and to hear that our family friendly non pressured approach is appreciated . Best wishes from all at Castle Motors