Customer reviews of Castle Motors

By Becky Parker on 27 June 2022 | Verified purchase

I bought a lovely car from Richard at Castle Motors 3 years ago and part-exchanged it last week for something more suited to my needs now. Richard, yet again, was so great to deal with....very welcoming, helpful and informative. The whole process was straightforward and quick; totally hassle free. I am very happy with my Renault Kadjar! Nothing was too much trouble when purchasing my new car. I wouldn't go anywhere else now for a car, and recommend Richard and the Castle Motors team to all of my family and friends. Thank you so much Richard. See you in 3 years!

Reply from Castle Motors on 27/06/22

Thank you sooooo much for this wonderful review. Repeat business is what we are all about and to be able to welcome you guys back into the showroom for a second time is what make all our efforts worth while. The Edge we sold you 3 years ago will make a great "new " car for someone and I am sure the Kadjar was a perfect choice for you and we look forward to having it back again when the time comes :) Best wishes from all at Castle Motors

By David Goddard on 17 June 2022 | Verified purchase

Brilliant, did what it said on the tin Friendly no problems would use again in future, very rare today. Customer services at its best.

Reply from Castle Motors on 20/06/22

Cheers Dave , enjoy the Kuga :) Best wishes from all at Castle Motors

By Ray Morris on 14 June 2022 | Verified purchase

Superb genuine customer care, without doubt second to none. Many thanks to Richard for everything.

Reply from Castle Motors on 14/06/22

Cheers Ray , enjoy the Auris and keep in touch. Best wishes from all at Castle Motors

By Anonymous on 13 June 2022 | Verified purchase

Excellent customer service, nothing was too much trouble. Would definitely recommend them to anyone.

Reply from Castle Motors on 14/06/22

Thanks for the review ,and have fun in sun in the Z3 !! Best wishes from all at Castle Motors

By Anonymous on 13 June 2022 | Verified purchase

Superb service from castle motors from the start! They were patient with my finance application and had great communication every step of the way! Everything was done to prepare the car, to a high standard and Richard even delivered the car within a day despite hiccups. Richard was friendly and went above and beyond. Best of all the reassurance of 6 months warranty, which is better than most dealers! Would recommend! 5 stars

Reply from Castle Motors on 13/06/22

Thanks you for this great 5 star review. Sadly our driver was unable to deliver the car as planned but having stepped into the breach it was nice for me to get a ride out for a change and actually meet you in person. The Land Rover was a stunning vehicle and I am sure you will enjoy owning it. Best wishes from all at Castle Motors

By Tony Beck on 13 June 2022 | Verified purchase

Jason was a delight to deal with, top man.

Reply from Castle Motors on 13/06/22

Cheers Tony , enjoy the Audi :) Best wishes from all at Castle Motors

By Andy Hawksworth on 08 June 2022 | Verified purchase

Helpful staff, relaxed approach to test drive and up front with car history. Very happy so far with purchase (2 weeks-ish), would definitely recommend to others.

Reply from Castle Motors on 09/06/22

Thanks Andy , enjoy the Sportage and be sure to look us up next time your due a change :) Best wishes from all at Castle Motors

By Ron Hulse on 06 June 2022 | Verified purchase

Excellent service from start to finish, I would highly recommend this pleasant family run business for you motoring needs

Reply from Castle Motors on 06/06/22

Thanks for this review Ron. It's great to get such feedback from a customer who bought the car on-line and put his trust in us and travelled all that way down to collect the car. Enjoy the Sportage , and hopefully we will find a new owner for you beautiful Mercedes very soon. Best wishes from all at Castle Motors

By Joshua Taylor on 01 June 2022 | Verified purchase

I part exchanged my Ford Kuga ST Line X and Richard offered me an excellent amount for it. He went the extra mile and very kindly put a fresh MOT on the Kuga Vignale I purchased. Fantastic service and a genuinely nice down to earth family run dealership. I'd highly recommend Castle Motors to anyone looking for quality vehicles with great customer service and will definitely be in touch when I next change my car!

Reply from Castle Motors on 01/06/22

Thanks for this Josh , it was a pleasure meeting with you and we hope you enjoy the Vignale . We look forward to looking after you again in the furure.Best wishes from all at Castle Motors

By Graham Irvine on 27 May 2022 | Verified purchase

The whole experience throughout was excellent. Richard & Jason made my buying experience second to none. Will definately look at returning in the future for my motoring needs. 👏👏👏👏

Reply from Castle Motors on 28/05/22

Thanks Graham. It was great dealing with you guys and I'm sure the Tucson was worth the extra few days wait. Best wishes from all at Castle Motors