Customer reviews of Castle Motors

By Anonymous on 03 September 2021 | Verified purchase

I traveled 3 hours to pick my new car up and it was worth the distance . Thanks to Richard & the team , brilliant service , it was pleasure to buy a car from you guys , I would highly recommend to anybody

Reply from Castle Motors on 03/09/21

Thanks for the great review :) We love it when someone has the faith in what we do to make that sort of journey and be happy with the end result !! Enjoy the Jaguar and best wishes from al at Castle Motors

By Ian on 28 August 2021 | Verified purchase

I recently bought a Volvo from Richard and I am very pleased with the vehicle and Richard’s professionalism. I would not hesitate in recommending Castle Motors.

Reply from Castle Motors on 31/08/21

Thanks for this Ian , it was a pleasure meeting you and I am so pleased we were able to satisfy your requirements with our lovely XC60. Best wishes from all at Castle Motors

By Ash Bharj on 28 August 2021 | Verified purchase

The guys from castlemotors were extremely helpful and did a fantastic job of informing me about the car sending me videos, photographs and helped me with a seamless transaction and delivered the car in excellent condition outside my house thank you castle motors and especially Richard

Reply from Castle Motors on 31/08/21

Thanks for this lovely review Ash. Distance sales always need that little bit more attention as the last thing we want is to miss something through poor communication but clearly we got it right on this occasion and delivered the car without a hitch. Best wishes from all at Castle Motors , and especially from Brian for you sorting out his taxi to the station :)

By S Clark on 23 August 2021 | Verified purchase

Richard was excellent, honest and upfront! I recommend Castle Motors to anyone. No tricks, no pressure, just a pleasure to deal with from start to finish! Car was as described and we absolutely love it - exactly what we were looking for! Thank you Castle Motors!

Reply from Castle Motors on 23/08/21

Thank you so much for this lovely review Sally. I sometimes worry that my " Honest & Upfront" approach can be a bit to the point but I think it's just better that way so our customers have all the facts and can make a decision in their own time , it clearly worked for you guys :) Enjoy the X-Trail , best wishes from all at Castle Motors

By Pauline Grainger on 23 August 2021 | Verified purchase

Really friendly family run company. I cannot fault how they welcomed us and made us feel welcomed. Knowledgeable about the car. The spec on the car was well written and gave us a lot of detail. It was well worth the distance we traveled to get the car. I would definitely buy another car from them. Well done good customer service.

Reply from Castle Motors on 23/08/21

Thanks for coming all the way down from York , it was a pleasure to meet you both and we are so pleased the Kia Sportage lived up to you expectations. We look forward to welcoming you back in the future. Best wishes from all at Castle Motors

By Anonymous on 20 August 2021 | Verified purchase

Friendly and honest. Would use castle motors again.

Reply from Castle Motors on 20/08/21

Thanks for that , enjoy the Volvo :) Best wishes from all at Castle Motors

By Laura Virtue on 12 August 2021 | Verified purchase

Great service, very friendly, helpful and efficient.

Reply from Castle Motors on 13/08/21

Thanks Laura , we aim to please :) Enjoy the new Tucson. Best wishes from Castle Motors

By Nicola Pike on 07 August 2021 | Verified purchase

Excellent service, very friendly and efficient with good communication.

Reply from Castle Motors on 07/08/21

Thanks Nicola. The Focus you have bought is a beautiful car and having seen your old Focus I know your going to take great care of the new one :) Best wishes from all at Castle Motors

By Edward Clark on 07 August 2021 | Verified purchase

What an experience buying a car from castle motors, I can’t recommend them enough they were absolutely brilliant.. We can’t thank Richard enough, the customer service was great and we appreciated the extra effort as we was traveling a long way from the Lake District.

Reply from Castle Motors on 07/08/21

Thanks for this fantastic review Ed. We are always extra cautious when a customer is travelling a long way and make sure that every detail is discussed to avoid any upset. It clearly looks as if we got it right again and our efforts have paid off. Good luck with the X-Trail and I'm sure it will serve you and your new arrivals perfectly :) Best wishes from all at Castle Motors

By Simon Ward on 06 August 2021 | Verified purchase

Very professional company friendly and the car was exactly as described. Would recommend to anyone who needs/wants a new car.

Reply from Castle Motors on 07/08/21

Thanks Simon. It was nice meeting you and thank you for making the trip up from the west country on a Friday afternoon , you certainly got a good road test home !! Enjoy the F-Pace, it's a stunning car that we were very excited to be selling !! Best wishes from all at Castle Motors