Customer reviews of Castle Motors

By Anne Lucena on 08 March 2022 | Verified purchase

Very happy with the service and vehicle we purchased, friendly,, genuine trustworthy family run business. Would not hesitate to recommend. Good value and excellent customer service

Reply from Castle Motors on 08/03/22

Thanks Anne , it was nice to meet you with your daughter and grandchildren and hopefully they will have a bit more room in the Tucson :) Best wishes from all at Castle Motors

By Roger Newton on 06 March 2022 | Verified purchase

Their usual understanding of their customer's wishes and expert knowledge and presentation of their cars.

Reply from Castle Motors on 06/03/22

Thank you for your continued custom Roger , and enjoy the Porsche. Best wishes from all at Castle Motors

By Jordan Rogers on 03 March 2022 | Verified purchase

Unbelievable service , Richard has been amazing , communication has been fantastic . The car is amazing , highly recommended family run business . 5 star , amazing . Thanks to the guys at castle motors

Reply from Castle Motors on 04/03/22

Thanks for the great review Jordan , it was a pleasure meeting you and your family who hopefully will be much more comfortable in the new S-Max :) Best wishes from all at Castle Motors

By Daniel Bautista Martin on 01 March 2022 | Verified purchase

Hi everyone very impressive... 1.- They helped me in every detail from day 1, very fast and clear responding by phone and email. 2.- I have a not MOT on my current car they were very useful to make the exchange. 3.- I was not able to collect the car, they help me on this matter too. 4.- Without seeing the car Kia Sportage myself in person the delivery of the car was exactly like the description in detail. Excellent...( Second hand= New car) 5.- I have to pay in cash 25k and the transfer and all the processes when perfect. Thank you very much for this fantastic experience, Jason, Richard, and Brian. regards, Daniel Martin

Reply from Castle Motors on 02/03/22

Thank you for this fantastic review Daniel :) We do realise that most people don't buy a car everyday and that we can help remove obstacles that make the transaction so much more straight forward for the customer. Clearly our theory worked well on this occasion and we are so pleased that as a remote sale this all went so smoothly. Best wishes from all at Castle Motors

By Robert Barton on 26 February 2022 | Verified purchase

Very friendly team, car purchase went swiftly really happy with the new car

Reply from Castle Motors on 28/02/22

Thanks for the 5 Stars Rob and enjoy the new Sportage. Best wishes from all at Castle Motors

By Nimrod T. on 24 February 2022 | Verified purchase

The service was fantastic - they helped quickly resolve the problem. They gave excellent customer care and service, very lovely people too.

Reply from Castle Motors on 25/02/22

Thanks Nimrod , Enjoy the X-Trail :) Best wishes from all at Castle Motors

By Jo F on 19 February 2022 | Verified purchase

Can highly recommend Richard at Castle Motors, fast, efficient and excellent communication. Nothing was too much trouble when purchasing my new car. Thanks you again.

Reply from Castle Motors on 21/02/22

Thanks Jo , it was great meeting with both you and your mum and we hope you enjoy the new car , best wishes from all at Castle Motors

By Louise Moir on 19 February 2022 | Verified purchase

Really good service, Richard was very attentive and helpful, not at all pushy. Talking me through the process of keeping my personalised number plate step by step. Really pleased with my new car. I highly recommend this garage, I will be coming back for services/mot and any future cars I’m after. Thank you

Reply from Castle Motors on 19/02/22

Thanks Louise , it was a stinking day today to collect your Suzuki but hopefully it's bright red paintwork has brightened up your day :) Best wishes from all at Castle Motors

By Robert on 19 February 2022 | Verified purchase

A dealership you can trust - no nonsense family run business with excellent customer service and who source genuine cars of high quality and provenance. They were a pleasure to deal with and inspire confidence. I purchased a used Jaguar F-Pace which was immaculate and impeccably prepared. Jason and Richard were great to deal with and made buying easy with no pressure or sales flannel.

Reply from Castle Motors on 19/02/22

Thanks you so much for this review Mr Quick. The F-Pace really was the star of our stock and it's great to know that it's new owner will look after it as well as the last. We try to make thing straight forward and it's nice to hear that our " No Flannel" approach is still appreciated. Best wishes from all at Castle Motors

By Lara Tipper on 15 February 2022 | Verified purchase

Richard gave excellent customer service, was always available to chat and sorted out a few bits ok the car for us to ensure it looked brand new when we picked it up! The process was smooth from start to finish and we are so happy with our purchase. We would 100% go to castle motors to buy our next car!

Reply from Castle Motors on 15/02/22

Thanks Lara , it was great meeting with you guys and the Volvo really was a beautiful car and it's lovely to hear that out attention to detail in it's preparation didn't go unnoticed. We look forward to seeing you both next time the car is due a change :) Best wishes from all at Castle Motors