Customer reviews of Castle Motors

By Adrian R on 19 September 2018 | Verified purchase

I have bought many cars over the years, and from start to finish buying my car from castle Motors was very straight forward, almost pleasurable! The cars were beautifully displayed in the showroom and there was a good choice of vehicles to choose from. Richard was very open and honest and nothing was too much trouble for him, even down to getting our car out of the showroom to test drive when he should have been going home!! Each step of the way he did was he said he would do and checked that I understood what I needed to do. Overall it was a great experience and I will certainly be back when I need my next car.

Reply from Castle Motors on 20/09/18

Thanks Adrian , that a great review and it's nice to hear our efforts don't go unnoticed ! We hope you enjoy the Mercedes and we look forward to seeing you again. All the best from the team at Castle Motors

By Fiona C on 09 August 2018 | Verified purchase

Recently part-exchanged my car at Castle and all the team were lovely. Would happily return to them when looking for another car...

Reply from Castle Motors on 10/08/18

Thanks Fiona , its nice to be called " Lovely" , not something we expect as a car dealer !! Enjoy the Suzuki and all the best from all at Castle Motors

By Gareth W on 07 August 2018 | Verified purchase

The experience was Great, the process was quick and smooth

Reply from Castle Motors on 09/08/18

Cheers Gareth , enjoy the Mercedes and try not to leave it 10 years until your next car from us this time ! All the best from Castle Motors

By Alan G on 17 July 2018 | Verified purchase

We had a very pleasant and informative experience with Castle Motors. The sales person was friendly, approachable and not at all pushy. This was our first experience in buying a Hybrid Car but we were kept well informed of all details and even recommended a Company to install a charge point which we were extremely pleased with. Our experience with this Car Sales Company was excellent.

Reply from Castle Motors on 18/07/18

Thanks Alan , we do realise that buying a car is a big deal especially when you combine that with moving into hybrid and plug in technology. It's great to hear our time and effort is appreciated. All the best from Castle Motors

By Richard G on 15 July 2018 | Verified purchase

We picked up our Santa Fe last weekend (7th July) after agreeing the deal the previous weekend. Castle Motors made the whole process easy and nothing seemed to be a problem - even when I forgot to bring the Vehicle registration doc for the old car I was part exchanging. In fact this is our second Santa Fe purchased from them - by pure coincidence - the first being nearly seven years ago. I'm sure we'll be back in another 6-7 years. Friendly and honest car dealers. Highly recommended!

Reply from Castle Motors on 16/07/18

Thank you for the lovely review and I have put you in the diary for 2025 !! All the best from the Castle Motors team

By Michael R on 25 June 2018 | Verified purchase

Very straightforward. The car was very good and the price was reasonable. I’d recommend.

Reply from Castle Motors on 26/06/18

Thanks Michael , and I hope the Mercedes gives you and your family as much enjoyment as the Alfa did.

By Joshua P on 07 June 2018 | Verified purchase

Called the guys up and arranged a viewing. They were both helpful, nice to speak to and happy to take us out for a test drive. When purchasing the car they talked me through each stage to make sure I was happy and a few days after purchasing gave me a call to check that all was ok. Would certainly buy a car from them again.

Reply from Castle Motors on 08/06/18

Cheers Josh , glad to hear our approach is appreciated and we look forward to seeing you for your next car. All the best from Castle Motors

By Ricky T on 07 June 2018 | Verified purchase

This is the second car I have purchased from Castle motors and have again been hugely impressed with the entire experience. Genuinely, other dealerships really could learn a thing or two from these guys! communication is absolutely perfect throughout with never a hint of pressure or rushing your decision. In fact Richard spent about 2 hours with me whilst I test drove 2 Mercedes Estates. He gave me just enough information on each, answered all my questions and I really felt he cared about my final choice almost as much as I did. I would go as far as to say that of all the cars I have purchased over the years , Castle Motors are easily the most genuine, honest and helpful people I have dealt with and I will be back again without hesitation. Love the car Richard and thank you so much for all your help with the entire process (even changing registrations).

Reply from Castle Motors on 08/06/18

Cheers Ricky , it really is the best part of my job to take someone who is undecided and walk them through all the options and to get to the end knowing that they have made the right choice. Having spoken with you and seeing your enthusiasm for the Mercedes you bought it is plain to see we certainly got this one right ! All the best from us all at Castle Motors

By Jacqueline K on 06 June 2018 | Verified purchase

Excellent service and help. Richard could not have been more helpful and my wife is enjoying her new car. I have no hesitation in recommending Castle motors and will be returning when I need a new car. Thank you for your help Richard

Reply from Castle Motors on 07/06/18

Thank you Tony , I am so glad that your wife's trust in you has been rewarded with her getting the Nissan Juke she so wanted. All the best from Castle Motors and we look forward to seeing you again when your car is due for change.

By Olivia G on 05 June 2018 | Verified purchase

Fantastic personal and friendly service. Very helpful and efficient. I love my new car and am really pleased with it. No problems at all.

Reply from Castle Motors on 06/06/18

Thanks Olivia , it great to hear you are so pleased with the new Mini. All the best from Castle Motors