Customer reviews of Castle Motors

By Nick C on 06 April 2020 | Verified purchase

Recently purchased a Honda CRV from Castle Motors which I am very happy with. There was a minor issue with the car prior to purchase (a buzzing from the steering lock), the Castle Motors team offered to rectify the problem without any hesitation and kept me informed whilst the repair was being completed. I highly recommend Castle Motors to anyone think of purchasing a car from this family run business.

Reply from Castle Motors on 07/04/20

Cheers Nick . We are are so glad you decided to put your faith in Castle Motors and allowed us to overcome that initial lock mechanism fault. We are sure this CRV will prove to be as reliable as your old one. Best wishes from all at Castle Motors

By Ian P on 01 April 2020 | Verified purchase

All dealers should be like this family firm. Staff are grown-up, expert and experienced - my contact has been there for 20 years and is highly knowledgable. The showroom is immaculate and the wide range of high quality stock beautifully presented. The impression Is of a quality business that builds long term customer relations. No nonsense, no film flam, just straight dealing with staff who are a pleasure to deal with. Strongly recommended.

Reply from Castle Motors on 02/04/20

Thank you for the great review Ian. It's nice to see that our intention to build long term relationships with our customers comes across. Enjoy the Mercedes and best wishes from all at Castle Motors

By Caleb W on 01 April 2020 | Verified purchase

First time going to a dealership so didn't know what to really expect but Castle Motors were friendly, personable and didn't put pressure on to buy. Had the car at a great price and went above and beyond to MOT the car (at the request of the finance company) and rectify an issue with one of the wing mirrors. They also made sure I had enough petrol to get to a petrol station in an area I didn't know. When viewing the car, they let us take all the time we wanted to inspect it, until I was happy with the condition, and they didn't clean under the bonnet - Which was really good to see (means you can see anything that might be out of whack such as oil leaks). They made the process super easy and were accommodating in terms of me sorting my finance out. The car was in great shape for the price I paid, I'm extremely happy with it and would recommend Castle Motors highly. Cheers Richard!

Reply from Castle Motors on 02/04/20

Selling you the Mustang to you was a real pleasure Caleb as so often cars are bought out of necessity but in your case this was something you wanted purely for the passion and excitement of owning a 5.0 V8 muscle car !! It was clear that you loved the car just as much as we did and we hope you continue to do so. Best wishes and thank you for the lovely review from all at Castle Motors

By Trevor D on 14 March 2020 | Verified purchase

After a long search for the car I wanted narrowed it down to 2 and only Castle Motors replied to my email (0ne week on still no reply from the other one). Agreed an estimate price and part exchange for my car before a round trip of 4 hours was well worth it. Despite being 30 mins later than planned still greeted with a friendly approach. Soon as saw the car I knew I had to have it black was my preferred choice but this blue one soon changed my mind) and no pressure to buy. It was all done quickly and smoothly would certainly travel there again. Thank you for making everything easy and hassle free keep up the good work!!

Reply from Castle Motors on 16/03/20

Thank you for taking the time to write such a lovely review Trevor. It was great meeting you and we are so glad the Mercedes was worth the trip up form Somerset !! We look forward to looking after you again in the future. Best wishes from all at Castle Motors

By Elaine J on 02 March 2020 | Verified purchase

Buying a car from there was very easy and straight forward.

Reply from Castle Motors on 03/03/20

Thanks Elaine , Enjoy the Sorento !! Best wishes from all at Castle Motors

By Gurwinder J on 02 March 2020 | Verified purchase

Outstanding service and great customer focus. Made to feel welcomed and cared for. We would highly recommend Castle Motors. Thank you kindly Richard.

Reply from Castle Motors on 03/03/20

Thank you for that Gurwinder , it was a pleasure dealing with you. I am sure the Mercedes will deliver everything you ask of it and more. Best wishes from all at Castle Motors

By Roger A on 26 February 2020 | Verified purchase

Very helpful and informative and a no pressure experience would recommend this company if looking for a new car

Reply from Castle Motors on 27/02/20

Thanks Roger and I hope this Jaguar gives you as much driving pleasure as the last !. Best wishes from all at Castle Motors

By Christine A on 26 February 2020 | Verified purchase

everyone at castle motors is super helpful & lovely, really nice local family run business. I was car-less and not able to get to the garage to have a look at one of their vehicles, and they offered to come to me to allow me to test drive it. They done this on a number of occasions which was very much appreciated & made my life a lot easier! The process of purchasing the car was quick, simple & painless!

Reply from Castle Motors on 27/02/20

Thank you for the lovely review Christine. As a small family business i think we are that bit more in touch with our customers and bringing a car to you ( IN THE RAIN !!) is something that we are happy to do where the bigger dealers just wouldn't want to. Enjoy the Sportage and best wishes from all at Castle Motors

By Saranjit S on 26 February 2020 | Verified purchase

Fast and quick service Perfectly answered all queries Would surely recommend

Reply from Castle Motors on 27/02/20

Cheers Saranjits , enjoy the BMW . Best wishes from all at Castle Motors

By Alastair G on 13 February 2020 | Verified purchase

From the moment we walked into the showroom we were put at complete ease. We do not tend to buy cars very often and so going along to look at a number of cars was if I am honest a little daunting. Everyone was friendly and approachable. Al l the cars we were interested in were exactly how they were described in the adverts on line. We were given time to ourselves to come to the right decision, offering some very wise advice based no doubt of their considerable experience of cars along the way. We didn't feel pressurised or neglected during our time at the showroom. We found the showroom and those working there warm and welcoming. There was a real family feel to the place. We have had the car for a few weeks now and we are very pleased with it. I would highly recommend Castle Motors.

Reply from Castle Motors on 14/02/20

Thank you so much for this review Alastair. We at Castle Motors do pride ourselves in giving our customers the service this type of purchase deserves but that's so often lacking in other dealers. It was a pleasure to meet with you and your family and we hope the Mercedes provides you with everything you are looking for in your new family car :). Best wishes from all at Castle Motors