Customer reviews of Castle Motors

By Mohammed I on 03 August 2017 | Verified purchase

Absolutely brilliant customer service! Richard went well out of his way to source a sat nav unit for the car which I really appreciate. Brilliant mannerisms from everyone at Castle Motors who made me feel very welcome. Top notch place to buy your car from, I highly recommend these guys!

Reply from Castle Motors on 04/08/17

Cheers Mohammed. I trust the Navigation system got you home ok ! Enjoy the Mercedes and i look forward to those recommendations from you.

By Theresa W on 30 July 2017 | Verified purchase

I would highly recommend Castle. Great service. A special thanks to Richard. I now have my dream car.

Reply from Castle Motors on 31/07/17

It was a pleasure dealing with you Theresa and i am so pleased that we have been able to provide you with your dream car !! Richard

By Jan H on 20 July 2017 | Verified purchase

Saw the car on auto trader and thought I would go and see it. i have in the past felt reticent to view cars for that awkward sales pitch as soon as you walk in the door but I have to say from the minute I walked in to the minute I drove off with my new car nothing could be further from the truth. Really helpful definitely knew his cars and answered everything I asked without making me feel pressured in any way. It was excellent from start to finish Really great customer service, thank you and I love my new car

Reply from Castle Motors on 24/07/17

Thanks Jan. As we discussed on the test drive its great for us to see someone so excited about buying a new car ! Enjoy the Mercedes

By Christopher B on 16 July 2017 | Verified purchase

Very easy. Straight forward transaction and would happily recommend garage to others.

Reply from Castle Motors on 25/07/17

Cheers Chris , thank you for the recommendation. Richard

By Clare H on 13 July 2017 | Verified purchase

My first experience buying a car from a dealer and I am glad I was referred to Castle Motors. Richard was not pushy at all, he was honest, friendly, patient and very helpful. I was not sure what car I wanted to buy so test drove two and ended up buying a Juke which I am really enjoying driving. Would not hesitate to recommend Castle Motors.

Reply from Castle Motors on 14/07/17

Thank you very much Clare. I was worth the time and effort to get you out in both cars to make sure you chose the right one ! Enjoy the Juke , cheers Richard

By Dan W on 06 July 2017 | Verified purchase

Have brought a car from a dealer before and was not best please with my sevice but when I was approached by Richard whilst i was viewing a car at castle motors I knew right away he was a very pleasant and nice guy. So honest and down to earth and will answer any questions you have and kept me up to date with my purchase. Made sure I understood everything and showed my every detail and explained in more detail. Would highly recommend this family run car business to everyone. Top car garage and very nice people. My car was perfect on arrival and is still perfect now. Thanks

Reply from Castle Motors on 07/07/17

Wow !! Thanks Dan , it was a real pleasure meeting you both along with your little boy. I hope the Qashqai does the job for the family as intended. Cheers Richard

By Tony G on 04 July 2017 | Verified purchase

Helpful and straightforward from start to finish.I felt they were genuinely interested in getting the right car for me. Nothing was too much trouble and they were not at all pushy. I would recommend them to any potential buyer.

Reply from Castle Motors on 05/07/17

Cheers Tony and great to hear that we did get you the right Qashqai in the end !

By Jason B on 01 July 2017 | Verified purchase

Super friendly, super helpful and great service. Highly recommended.

Reply from Castle Motors on 02/07/17

Thanks Jason , enjoy the Sportage.

By Joanne P on 13 June 2017 | Verified purchase

Our experience at Castle Motors was exceptionally good. We are a young couple expecting our first baby, so like most people in this situation, we had done all our prior research and decided on the specific make, model and spec of car we wanted before embarking on our search. Richard was attentive to our requirements and clearly understood our position. He provided excellent levels of customer service, was extremely transparent and communicative throughout the sale and the deal we negotiated, and finally he couldn't have been more friendly. We are very happy with the car that was prepared and valeted to a high standard and it has lived up to all of our expectations. We wouldn't hesitate recommending Castle Motors to any of our friends and family.

Reply from Castle Motors on 14/06/17

Thank you so much for your review ! As a family business our relationship with our customers is everything to us. I hope the Qashqai continues to live up to you expectations and good luck to you and Kevin with your imminent arrival.

By Steve P on 08 June 2017 | Verified purchase

Excellent, friendly & understanding service. Lot's of additional things done at no charge including, refurbishing the alloys, bodywork touch up, mechanical check-up, A/C refill, & new Reg plates on a relatively low priced car. Highly recommended.

Reply from Castle Motors on 09/06/17

Thanks for the recommendation Steve , hopefully we will get some sunshine soon for you to enjoy the Mercedes with the roof down !!