Customer reviews of Castle Motors
At Castle Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
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5
Excellent customer service from start to finish
By Stuart M on 06 January 2020 | Verified purchase
Turned up to view another SUV with two young children. Well that car was not to my wife's taste, so immediately we looked through the rest of the stock and after a good search, reduced down to two cars and finally settled on one, that was in budget. Going through finance options, extending periods and raising annual mileage were not problems. trading in our old car, based off mileage was no problem. Online finance questions were no issues. In short, very easy, excellent service and extensive knowledge. All cars were of the highest quality and will be back in the future.
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5
Excellent service
By Ryan W on 09 December 2019 | Verified purchase
Very helpful though out the whole sale. Answered any questions or query’s promptly. We never felt under any pressure to purchase. Would definitely recommend them to friends or family. Excellent service
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5
Our new GO TO for all future cars.
By Rob W on 30 November 2019 | Verified purchase
Superb service from start to finish (and after the event). Richard is a true gent who will listen to what you are looking for and draw on vast knowledge to recommend the right solution. If they dont have what you are looking for there is no pushing in the wrong direction. We drive away in the perfect vehicle. A superb car at a fair price.
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5
Purchase of a vehicle
By Mark G on 27 November 2019 | Verified purchase
Excellent service. Nothing was to much trouble. Very friendly would definitely recommend
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5
Castle Motors, best car dealer in the land!
By Sue W on 24 November 2019 | Verified purchase
We came to Castle Motors almost straight on the back of a bad experience with a previous car dealer, but was a little reassured by the amazing reviews Castle Motor, Fleet has from their customers. Richard picked up our enquiry call about a Toyota Verso he had. impression was: approachable, believable and honest. Then we visited the 10 year old car and for the year , it was in good condition but not perfect, some trims were missing or come off... but true to his word he soon sorted it out. There were no pressure sale after the viewing like some places and after we bought the car, Richard sorted the car out and did all we asked of him to T cut a spot or two on the body before we collected the car. All HPI details were done and he threw in 1/2 year road tax and paid for the door lever trim out of his own pocket. Took the car for a filter service next to his show room and it was very reasonable indeed. We feel he must be the best car dealer in the UK!!! Recommended 100%
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5
Excellent tailored service!
By Stephen C on 23 November 2019 | Verified purchase
Excellent service! Richard is highly experienced and knows how to read a customer so won't push you into a sale if your not 100%. He's very happy and understanding for you to go at your own pace when making a decision. He doesn't sell cars to anyone waking past so the experience is tailor made. I do have to add he makes a cracking cuppa
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5
Jaguar 3ltr sportstrack from castlemotors fleet.
By Patrick O on 21 November 2019 | Verified purchase
Fantastic car brilliant salesmanship, Richard helped me through all the way through the deal, well worth a 3 hour journey ,follow up calls from Richard making sure everything was ok, Fantastic from Richard that you do not see very often, I would defiantly recommend a visit to Richard if you need a new car I am well impressed, thank you Richard for your good service.
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5
Very genuine
By Tracey H on 18 November 2019 | Verified purchase
Castle motors were helpful from first contact, no hard sell just knowledgeable information, friendly staff great service would happily purchase from them again.
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5
Top quality all round from Castle Motors
By Roger S on 10 November 2019 | Verified purchase
I had been looking for a newer model of my Qashqai, needing it to be petrol and automatic. I wasn't having much luck until I drove out of Waitrose car park a couple of weeks ago and saw just what I wanted, not realizing it was part of Castle Motors stock until Richard came across and asked if I was interested, which I certainly was. The rest is history! I was offered a very fair part-exchange deal, including a year's tax, a full tank of petrol and the exchange of my personalised number plate. Within a week Richard had managed the whole process with exemplary efficiency and good humour, relieving me of all the DVLA paperwork . I cannot fault the quality of customer service I received from Castle Motors, far better than any of my many previous experiences of buying a car. Now, a week on, my wife and I are really thrilled to be driving our new Qashqai. Thank you very much Richard
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5
Very positive experience, highly recommend.
By Charlene M on 09 November 2019 | Verified purchase
Very positive experience at Castle Motors, would highly recommend. The owner was a pleasure to deal with, we received a follow up phone call just to check in and make sure we were happy with everything. Great service.