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66 Albert Street, Fleet, Hampshire, GU51 3RN
01252 612462

Customer reviews of Castle Motors

At Castle Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Castle Motors

Castle Motors

Based on 301 customer reviews

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  • 5

    Good honest garage

    By Nicola H on 25 January 2018 | Verified purchase

    I would highly recommend castle motors. The staff are friendly and approachable and honest. I needed a bigger car for my growing family and felt safe in the knowledge i was getting a very reliable car from a reliable garage.

    Reply from Castle Motors on 26/01/18

    Thank you for your great review and it's great to hear the kids are enjoying the new car! All the best , Richard

  • 5

    Genuine car sales, guaranteed!

    By Claire G on 18 January 2018 | Verified purchase

    What lovely guys to have bought a car from! Both Richard and Jason went over and above any expectation I had, and, to be totally honest, made buying my dream car possible! Buying from Castle motors was a very calm and relaxing experience and one I would highly recommend, particularly females who are wanting to be taken seriously when looking to buy a definitely isn't what you would expect from a car dealership! Lovely genuine guys, not pushy or arrogant, they really do want you to drive away a happy and contented customer. Thank you guys..will def be back, but it may be a while as I love my car! Ps.Jason's dad...a true legend!

    Reply from Castle Motors on 19/01/18

    Wow Claire , what a fantastic review. We are so pleased that we got the deal to a point where it worked for both of us and it's great to hear you love the new Sorento so much. Your old Sportage has gone to a new home and the new owner is very happy as her review points out! The only thing left to say is Keith ...... A true legend ? We won't get his head through the showroom doors !! All the best Richard & Jason

  • 5

    Buying Used car

    By Alan G on 16 January 2018 | Verified purchase

    Great family run business, very friendly service and very professional in all aspects, would absolutely buy from them in the future.

    Reply from Castle Motors on 17/01/18

    Cheers Alan , so glad it was worth the journey for you. Kind regards Richard

  • 5

    Great little car

    By Mr O on 24 December 2017 | Verified purchase

    Sorry for the late review.We are very happy with the hyundai i10.Our daughter loves the car.This garage comes highly recommended.Very relaxed and no pushy car salesmen.Would return in the future.

    Reply from Castle Motors on 27/12/17

    We are so pleased that the surprise purchase for your daughter worked out. Thanks you for the great review. Richard

  • 5

    A good experience all round

    By Julian H on 19 December 2017 | Verified purchase

    All the staff were friendly helpful and put us at our ease, and they resolved all of our queries whilst ensuring we got a great deal on a genuine quality used vehicle.

    Reply from Castle Motors on 20/12/17

    Thank you Julian. Enjoy the RCZ and Merry Christmas to you both.

  • 5

    Excellent service from a family run business.

    By Celia B on 18 December 2017 | Verified purchase

    Totally outstanding service from Castle Motors. Super friendly, honest, kind, helpfull, knowledgeable staff and with no pressurised sales pitch. Nothing was too much trouble, and Richard & Jason have completely changed my mind about how good and non stressful buying a new car can be (after a few 'less than pleasant' experiences in the past with pushy car sales companies). I will be shouting from the roof top to recommend you to my family & friends, and I don't do that very often. The added bonus is that I have a fantastic new car and at a brilliant price. Thank you so much for everything.

    Reply from Castle Motors on 19/12/17

    Thank you so much for your outstanding review ! Please don't stand on the roof today as its probably slippery but by all means do shout out our praise. We trust the Kia will continue to be a fantastic car for may miles to come. Merry Christmas and Happy New Year. Richard & Jason

  • 5

    Excellent Service!

    By Mike M on 16 December 2017 | Verified purchase

    I found them to be friendly, helpful and extremely flexible in everything concerned with the part exchange of my vehicle and the purchase of my Ford Focus. A family concern, they are totally focused on providing a fair deal to customers they clearly value. The next time either my wife or I are looking to buy a vehicle, the first place we will look is Castle Motors!

    Reply from Castle Motors on 18/12/17

    Thank you for your wonderful comments Mike and we look forward to seeing you again when your wife's car is due for change. Merry Christmas and Happy New Year. Richard , Jason & Keith.

  • 5

    Castle Motors for excellent service

    By Peter W on 29 November 2017 | Verified purchase

    After I saw the car I wanted on Autotrader, I contacted Castle Motors direct, and negotiated a deal in principle on the phone. As I live on the Isle of Wight, I could not travel to view the car for a few days, but Castle were happy to reserve the car for a small deposit. When I visited Castle Motors, I found the salesman easy to talk to and work with, to finalise the sale and part exchange of my previous vehicle. He was very helpful throughout the whole process, and I would definitely recommend Castle Motors to any potential purchaser.

    Reply from Castle Motors on 04/12/17

    Thank you for the nice comments Peter and I hope the Suzuki does the job for you you on the isle of white. Cheers Richard.

  • 5

    Great experience, will not hesitate going back !

    By Daljinder H on 16 November 2017 | Verified purchase

    Very helpful service from Richard at Castle motors!

    Reply from Castle Motors on 17/11/17

    Thanks Dal , we love doing business with local people so don't forget to tell your friends !!

  • 5

    I cannot fault Castle Motors. Excellent.

    By Stuart D on 07 November 2017 | Verified purchase

    I was aware of Castle Motors because several neighbours have purchased cars in the past from the dealer. In fact, one neighbour has bought five cars over the last 10 years or so (for various family members) and has always been very pleased. I was therefore already confident about using this dealer. The experience matched my expectations fully. I discussed my requirements and a suitable vehicle was recommended. A test drive was arranged for the following day. The car was ready at the appointed time. It was clean, both inside and out, and the test drive went smoothly. One minor point was that the vehicle was pulling to the left slightly but the owner readily agreed to have the tracking checked. Upon returning to the premises of the dealer, the sale was agreed, subject to the tracking being checked, which was arranged by phone before I left. I transferred the agreed deposit and then the balance two days before I collected the vehicle as arranged. The collection process was faultless

    Reply from Castle Motors on 08/11/17

    Thanks for your comments Stuart. I have lost count how many of your neighbours have bought cars from us over the last decade , obviously Alan and his family are great ambassadors for Castle Motors. Maybe we could re-name your street " Castle Motors Way" ? All the best and thanks again Richard