Customer reviews of Castle Motors
At Castle Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
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5
Hyundai Sante Fe
By Vic C on 04 May 2019 | Verified purchase
Very friendly and helpful service, no pushy salesman technique and pretty fair, would have liked a bit more on the part ex but overall was very happy with my new car.
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5
Highly recommended
By Sinead K on 29 April 2019 | Verified purchase
The team went above any beyond to get us the Kia Sportage 1st Edition we were looking for. Excellent customer service, would highly recommend.
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5
Delighted with my Nissan Juke
By Cathy T on 29 April 2019 | Verified purchase
We happened to be walking past the dealership when we saw the Juke on the forecourt. It had everything we needed at a reasonable price. Richard couldn’t have been more helpful. He was friendly and informative and let us take the car out for a test drive, without giving us the hard sell - something I hate! It’s so nice to do business with a local company that you can trust and have complete confidence in. We’d definitely recommend Castle Motors.
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5
Third car purchase from this dealer.
By David A on 26 April 2019 | Verified purchase
First class service, Richard is very helpful without being pushy, great selection of cars, will definitely use again, recomended.
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5
Great Communication. No Pressure. Value for Money!
By Simon G on 25 April 2019 | Verified purchase
I found Castle Motors brilliant to deal with. I made an online enquiry about the car I found via the search engine on your site late at night and they called me back the following morning. After viewing the car there was no pressure at all for me to buy it. We took it for a test drive and was very happy and decided to purchase. Richard (the owner) was great to deal with. Just what you need when looking at new cars! Good information and very good communication! The car was great value for what we paid. We would 100% recommend Castle Motors and will defiantly be going back when we want to renew!
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5
Good quality cars at right price
By Derek C on 16 April 2019 | Verified purchase
Had been looking for Ford Mondeo for about 8 weeks Wanted leather upholstery, top of the range model. Ford main agents always seemed too expensive and then tried to sell paint protection, leather protector and all add ons that amount to over £500 Castle Motors in Fleet were advertising a Mondeo that met my requirements. I phoned and spoke to salesman As I live 50 miles from Fleet, I had to be certain it was worth the time to see the car. Once arrived at showroom, the car was ready for inspection and test drive. I was very impressed by both car and dealership Decided to buy the car and collect next day. Since ownership have had very minor issue with previous service history. That was resolved and I feel made a very good choice of both vehicle and dealership. I have been driving over 50 years now and therefore have owned many cars during that time I would recommend Castle Motors unreservedly Comparative car bought from Fords would have been approximately £2000 more
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5
Transparent and straightforward - will return
By Chris B on 15 April 2019 | Verified purchase
This was the first vehicle I have purchased from Castle Motors. From the outset I felt valued and respected as a customer and not the subject of a hard sales pitch. Discussions around pricing and part exchange were, I felt, transparent and straightforward. There were no hidden surprises or pressure applied. The final transaction was fair outcome for both parties. I understand that Castle Motors flourishes on it’s reputation and I can identify with this. I have not yet had cause to request any aftercare and I think we will likely be returning customers.
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5
Fair and honest dealer
By Alison P on 14 April 2019 | Verified purchase
A pleasure to do business with. Made a long distance car purchase easy and hassle free.
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5
Faultless service start to finish.
By Alex A on 09 April 2019 | Verified purchase
Castle Motors could not have done more to help us out. We were originally going to see them the week before but unfortunately for us they had sold the cars we were hoping to see. However they sourced another, had it serviced and washed it ready for us to view the following Saturday. They even let us walk away to think about it knowing we were off to a rival with no pressure, needless to say we were back within 2hours to pay a deposit. To top it off they stood by their verbal valuation even though it was being marketed £500 higher. They then went the extra mile and stayed open late for me to pick it up. Excellent service, couldn't fault it.
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5
Purchase of BMW Z4
By John L on 08 April 2019 | Verified purchase
Enjoyed every minute of buying my car from Richard. The experience of buying a car was pleasant & painless from the emails up to our visit to the process of buying.