Customer reviews of Castle Motors

By Geoff B on 09 January 2020 | Purchase not verified

We were selling our Jaguar XF, and looking for a more all-round car ideally with four wheel drive. As we had purchased the Jaguar from Richard of Castle Motors some two years earlier it made sense to give him a call. Richard was so helpful, he first made sure we wanted to sell the Jaguar and then made several suggestions inline with what I was asking. We finally settled for a Kia Sportage First Edition that gives us all the comfort and extras we were looking for plus the four wheel drive. All aspects of the service were second to none, Richard is a very knowledgable guy and nice chap into the bargain. Highly recommended.

Reply from Castle Motors on 10/01/20

Thank you for taking the time to complete such a great review Geoff. It's such a pleasure when our customers come back for a second time around and I'm relieved that your faith in my opinion as has worked out in the end. Enjoy the Sportage and best wishes from all at Castle Motors

By mark R on 05 December 2019 | Purchase not verified

i saw a car on auto trader being sold by castle motors ,so i read gleaming reviews after review after review regarding them.i delt with R......D who could not have helped me more....he bent over backwards to make shure i was happy with the deal.this gentleman is like NO OTHER used car sales person i've ever had the pleasure to talk to and deal with,i am just a customer and have NO connection with castle motors.after being stung by another car company in may this year...i was very weary... to say the least,however i can trully say that if you need a QUALITY used car? this is the company to buy from.1st class service from R.....D all the way...5 stars........

Reply from Castle Motors on 09/12/19

Thank you so much for this fantastic review Mark. We are always nervous describing a car to someone as far away as Scotland who is paying a delivery company to collect it for them !! But in this case between the extra photos we sent you and the detailed discussions we had over the phone we clearly got it right . We wish you the best of luck with the Jaguar and hope the experience with us goes some way to prove that not all car dealers are the same. Best wishes and seasons greetings from all at Castle Motors.

By Robert K on 05 September 2019 | Purchase not verified

Great dealing with this small family business. Our Santa Fe Wiggins has been a delight to own.

Reply from Castle Motors on 06/09/19

Thanks Robert , it was great meeting with you guys to. Best wishes from all at Castle Motors

By R P on 15 July 2019 | Purchase not verified

We are absolutely delighted with our recent purchase from Castle Motors. The whole experience from start to finish was great and I would highly recommend them. Richard was fantastic - clearly extremely knowledgeable and helpful - we felt in safe hands. We will definitely be coming back when we want another car. Thank you!

Reply from Castle Motors on 16/07/19

Thank you for the review RP , it was a real pleasure to take you and your family through the various choices we had and ultimately see you drive away in the Ford Edge which was always the one you really wanted ! Hopefully we will see you again this weekend with your mum :) Best wishes from all at Castle Motors

By Adam R on 12 July 2019 | Purchase not verified

Myself and my wife recently bought a Hyundai Santa Fa from Castle motors. To say the service was exceptional would be an understatement. Even before we looked at the car I had good email correspondence answering all my questions etc. The staff are fantastic and all the cars kept to a very high standard. Owning and buying allot of top end cars myself I would have no issue buying a car from here. I will be recommending all my fiends and family here Regards Adam Watford Football Club

Reply from Castle Motors on 13/07/19

Thank you so much for the outstanding review Adam. It was a real pleasure to meet you both and it's lovely for Jason and myself to receive such great feedback. We honestly feel that the service we offer is how it should be but we are aware that not all used car dealer come up to the mark . We hope the Santa Fe is everything you want it to be and more. Best wishes from all at Castle Motors

By Nicola F on 03 May 2019 | Purchase not verified

Fantastic service very knowledgeable team bought daughters first car great deal very reassuring after care service also highly recommended

Reply from Castle Motors on 04/05/19

Thank you for the review Nicola. We hope your daughter enjoys the Fiat 500 and it was worth your time travelling to find our car. Best wishes from all at Castle Motors

By David L on 24 February 2019 | Purchase not verified

Truly first class, I have purchased 2 vehicles from Richard and found him to be extremely honest, I would have absolutely no hesitation in purchasing another vehicle from them. I feel very vulnerable when purchasing second hand vehicles but with Castle Motors my fears were totally put to rest

Reply from Castle Motors on 24/02/19

Thanks David. Car dealers get a bad reputation which sadly is often thoroughly deserved so its great to hear that our no pressure approach is appreciated. We look forward to seeing you again soon , all the best, Richard

By Ross C on 06 February 2019 | Purchase not verified

I had been looking for a Honda CRV for a while and as luck would have it Castle Motors had the model I was after. Richard was very accommodating and helpful dealing with the car purchase and made the whole process as easy as possible for us........seeing as we even had the two kids in tow!!! I would highly recommend Castle Motors and would definitely return to buy another vehicle.

Reply from Castle Motors on 07/02/19

Thank you for the great review Ross , it was pleasure to meet with you and your family and we hope the CRV does the job on your next camping trip !! Best wishes from all at Castle Motors

By Wendie J on 28 January 2019 | Purchase not verified

Having decided to replace my Honda CRV for a newer model, I found exactly what I was looking for at Castle Motors. From the very first phone call to the final transaction, it was a pleasure to deal with them as they made the whole experience smooth and hassle free. I would have no hesitation in recommending Castle Motors, Fleet to anyone who is looking for a totally personal and stress free car buying experience. I will definitely be back in a few years when I will hopefully be in a position to upgrade again.

Reply from Castle Motors on 28/01/19

Thanks for the great review Wendie. We think buying a car should be a pleasure and not a stress , so thank you for you comments that confirm we appear to be getting it right ! Best wishes from all at Castle Motors

By Ann C on 27 November 2018 | Purchase not verified

The garage next door introduced me to Richard as I was looking to change my car. He listened to what I was looking for and no sales pressure. Very friendly and helpful made the change over very easy. Very happy with my Hyundhai Tuscan and would always recommend this garage to my friends and family.

Reply from Castle Motors on 28/11/18

Thank you for the review Ann and it's good to hear that our no pressure approach is appreciated. I am sure the Hyundai will be a great car for you and we look forward to looking after you again in the future. All the best from everyone at Castle Motors