Customer reviews of Castle Motors

By Wendie J on 28 January 2019 | Purchase not verified

Having decided to replace my Honda CRV for a newer model, I found exactly what I was looking for at Castle Motors. From the very first phone call to the final transaction, it was a pleasure to deal with them as they made the whole experience smooth and hassle free. I would have no hesitation in recommending Castle Motors, Fleet to anyone who is looking for a totally personal and stress free car buying experience. I will definitely be back in a few years when I will hopefully be in a position to upgrade again.

Reply from Castle Motors on 28/01/19

Thanks for the great review Wendie. We think buying a car should be a pleasure and not a stress , so thank you for you comments that confirm we appear to be getting it right ! Best wishes from all at Castle Motors

By Ann C on 27 November 2018 | Purchase not verified

The garage next door introduced me to Richard as I was looking to change my car. He listened to what I was looking for and no sales pressure. Very friendly and helpful made the change over very easy. Very happy with my Hyundhai Tuscan and would always recommend this garage to my friends and family.

Reply from Castle Motors on 28/11/18

Thank you for the review Ann and it's good to hear that our no pressure approach is appreciated. I am sure the Hyundai will be a great car for you and we look forward to looking after you again in the future. All the best from everyone at Castle Motors

By Richard P on 08 November 2018 | Purchase not verified

Great family run company ,very helpful, this is my second purchase from castle motor 10/10

Reply from Castle Motors on 09/11/18

Thanks Richard , good to see you back in the showroom again and we look forward to looking after you in the future. Enjoy the Qashqai and the best from Castle Motors

By Derek H on 05 October 2018 | Purchase not verified

Had a really stress free buying experience at Castle motors and would thoroughly recommend their efforts to put you and a car together. They were all very helpful. 3 months down the line and a engine sensor gave up the ghost and Richard made sure that the problem was resolved speedily and even the local mercedes specialist was impressed with his approach and support.

Reply from Castle Motors on 06/10/18

Thank you so much for this review Derek. So often car dealers tell their customers that they will be there to look after them should the need arise but in your case we have actually been able to prove it ! Hopefully the Mercedes won't test us again but if need be will still be here. All the best from Castle Motors

By Dean C on 11 May 2018 | Purchase not verified

Bought a low milage used Nissan Juke, great condition. The team were hugely helpful and the car is fantastic. I would not hesitate to recommend friends and family to buy from Castle Motors and will definitely be calling them again when I next need to buy a car.

Reply from Castle Motors on 12/05/18

It's great to hear your pleased with the Juke and even better get your recommendation ! Thanks very much Dean , all the best Richard

By david L on 01 April 2018 | Purchase not verified

id like to thank castle motors for the help with the change of car very helpful the car was everything they said it was there was no pushy sales man I was given time to look over the car I bought and the price they gave for the part exchange so thank you we are very happy

Reply from Castle Motors on 03/04/18

Cheers David , I hope you enjoy the new Mondeo as much as you did your old one. All the best , Richard

By Paul S on 23 March 2018 | Purchase not verified

Great dealer with competitively priced cars! Found the car we wanted on first visit. Whole process of trading in/buying was painless. Their aftercare is excellent, sorting out any of my concerns! I would use them again.

Reply from Castle Motors on 24/03/18

Thanks for the great review Paul especially the aftercare comment as we think that's the bit that we do especially well where most dealers don't ! All the best Keith and the team.

By Dorothy G on 19 February 2018 | Purchase not verified

Excellent family run business in Fleet, Hampshire. We travelled over an hour from Buckinghamshire to buy a Suzuki X Cross based on our extensive research on the car, and the first class reputation of Castle Motors. We are pleased to say that the car, and the sales process at Castle Motors was outstanding. We would highly recommend this company to anyone looking to buy a good quality used car from an honest, patient and reliable company. We will come again in the future!

Reply from Castle Motors on 20/02/18

Thank you for the fantastic review Dorothy , its great to hear that our mutual patience has paid off and that the Suzuki is the right car for you. All the best Richard.

By Mark S on 15 October 2017 | Purchase not verified

Don't think twice about using Castle Motors, went to see the vehicle earlier in the week, left deposit and everything else was taken care of, nothing was to much trouble, no pressure, just honest details and a very fair price on my part exchange. Thanks you Jason, Richard, and Keith and real pleasure. Love the vehicle !!

Reply from Castle Motors on 16/10/17

It was a real pleasure meeting you to Mark and we are so pleased that our Galaxy was the one for you. All the best , Richard

By Eddie S on 26 September 2017 | Purchase not verified

Having already sorted out the car of my choice from their own website, I decide to visit them. From the very moment I stepped into their showroom, I could not have wished for any better service. My wife and I were taken out for a test drive by Jason, and I was extremely happy with the cars performance, one would have thought it was a new car being purchased, it was absolutely immaculate. Having finally made the decision to purchase the Sportage, I noted that the car jack and tools were missing from the boot. Richard, without any hesitation, immediately contacted the local Kia Dealer for a complete replacement set. These arrived within a few days, and were delivered to my home address in the evening by Jason, what fantastic service. Well done Castle Motors, I shall have no hesitation whatsoever in recommending your company.

Reply from Castle Motors on 27/09/17

Thanks Eddie , both Jason and I really enjoyed meeting you and are so pleased with your feedback. I hope the Sportage serves you as well as all the other Kia's you have had over the years !