Customer reviews of Castle Motors

By Danielle Strickson on 29 March 2022 | Verified purchase

Richard went above and beyond when helping me buy my car, from start to finish he was a real gentlemen! I can’t thank Castle Motors enough for their wonderful customer service! I would highly recommend!!! Thanks Richard, I know where I will be coming in the future for my next car :)

Reply from Castle Motors on 30/03/22

Thank you so much for this wonderful review :) Car dealers all to often offer the bare essentials when it comes to customer care but as a small family business we are able to go that extra mile where it counts. It really is so rewarding to complete a deal remotely with a customer 150 miles away and get this kind of feedback !! Enjoy the Kadjar and we look forward to seeing you again in the future, best wishes from all at Castle Motors

By Neil Willmott on 24 March 2022 | Verified purchase

I have never experienced such a welcoming, friendly, honest dealer and I cannot recommend Richard and castle motors highly enough. A knowledgeable salesman who makes you feel safe and a quality car as well

Reply from Castle Motors on 24/03/22

Thanks Neil , it was great meeting both you and Clare. I am sure the X-Trail will do the job for the family giving you extra two seats or greater boot space when needed. Hopefully you will look us up when you're next due a change :) Best wishes from all at Castle Motors

By Anne Lucena on 08 March 2022 | Verified purchase

Very happy with the service and vehicle we purchased, friendly,, genuine trustworthy family run business. Would not hesitate to recommend. Good value and excellent customer service

Reply from Castle Motors on 08/03/22

Thanks Anne , it was nice to meet you with your daughter and grandchildren and hopefully they will have a bit more room in the Tucson :) Best wishes from all at Castle Motors

By Roger Newton on 06 March 2022 | Verified purchase

Their usual understanding of their customer's wishes and expert knowledge and presentation of their cars.

Reply from Castle Motors on 06/03/22

Thank you for your continued custom Roger , and enjoy the Porsche. Best wishes from all at Castle Motors

By Jordan Rogers on 03 March 2022 | Verified purchase

Unbelievable service , Richard has been amazing , communication has been fantastic . The car is amazing , highly recommended family run business . 5 star , amazing . Thanks to the guys at castle motors

Reply from Castle Motors on 04/03/22

Thanks for the great review Jordan , it was a pleasure meeting you and your family who hopefully will be much more comfortable in the new S-Max :) Best wishes from all at Castle Motors

By Daniel Bautista Martin on 01 March 2022 | Verified purchase

Hi everyone very impressive... 1.- They helped me in every detail from day 1, very fast and clear responding by phone and email. 2.- I have a not MOT on my current car they were very useful to make the exchange. 3.- I was not able to collect the car, they help me on this matter too. 4.- Without seeing the car Kia Sportage myself in person the delivery of the car was exactly like the description in detail. Excellent...( Second hand= New car) 5.- I have to pay in cash 25k and the transfer and all the processes when perfect. Thank you very much for this fantastic experience, Jason, Richard, and Brian. regards, Daniel Martin

Reply from Castle Motors on 02/03/22

Thank you for this fantastic review Daniel :) We do realise that most people don't buy a car everyday and that we can help remove obstacles that make the transaction so much more straight forward for the customer. Clearly our theory worked well on this occasion and we are so pleased that as a remote sale this all went so smoothly. Best wishes from all at Castle Motors

By Robert Barton on 26 February 2022 | Verified purchase

Very friendly team, car purchase went swiftly really happy with the new car

Reply from Castle Motors on 28/02/22

Thanks for the 5 Stars Rob and enjoy the new Sportage. Best wishes from all at Castle Motors

By Nimrod T. on 24 February 2022 | Verified purchase

The service was fantastic - they helped quickly resolve the problem. They gave excellent customer care and service, very lovely people too.

Reply from Castle Motors on 25/02/22

Thanks Nimrod , Enjoy the X-Trail :) Best wishes from all at Castle Motors

By Jo F on 19 February 2022 | Verified purchase

Can highly recommend Richard at Castle Motors, fast, efficient and excellent communication. Nothing was too much trouble when purchasing my new car. Thanks you again.

Reply from Castle Motors on 21/02/22

Thanks Jo , it was great meeting with both you and your mum and we hope you enjoy the new car , best wishes from all at Castle Motors

By Louise Moir on 19 February 2022 | Verified purchase

Really good service, Richard was very attentive and helpful, not at all pushy. Talking me through the process of keeping my personalised number plate step by step. Really pleased with my new car. I highly recommend this garage, I will be coming back for services/mot and any future cars I’m after. Thank you

Reply from Castle Motors on 19/02/22

Thanks Louise , it was a stinking day today to collect your Suzuki but hopefully it's bright red paintwork has brightened up your day :) Best wishes from all at Castle Motors