Customer reviews of Castle Motors

By Emily H on 05 November 2016 | Verified purchase

Pleasure to deal with, very friendly team. Great family run business.

Reply from Castle Motors on 07/11/16

Thanks for your comments Emily , I hope you and Ted enjoy the new car !

By Lewis B on 04 November 2016 | Verified purchase

Fantastic salesman. Honest and genuine. Pleasure to have purchased a Vehicle at Castle motors.

Reply from Castle Motors on 07/11/16

Thanks Lewis , it was a pleasure to deal with you guys also , hopefully see you soon for your next purchase.

By Stewart H on 03 November 2016 | Verified purchase

I bought exactly the car I wanted from them and they were very helpful and professional. The car was in excellent condition and I would recommend them without hesitation.

Reply from Castle Motors on 07/11/16

Thanks for that Stewart , its great that both Castle Motors and the car have lived up to your expectations.

By Tom W on 01 September 2022 | Purchase not verified

We bought a 7 year old Ford Mondeo Estate from Castle Motors today, which looked like a brand new car! It was absolutely fabulous to drive and I can't thank Richard enough for his excellent communication and thoughtful support. The car was immaculately presented, came with road tax to the end of year and even had an extra full sized spare wheel (brand new), as well as the usual compact wheel. It was also very fairly priced. Castle Motors stands out as an outstanding resource for second-hand car buyers and are thoroughly recommended. We travelled over 240 miles to collect our car and it was worth every mile!! Very many thanks!!!

Reply from Castle Motors on 15/09/22

Wow , thank you for this fantastic review Tom. The Mondeo was in exceptional condition so it's great to see it going off to a new owner who is clearly as passionate as the last. Best wishes from all at Castle Motors.

By Anonymous on 14 July 2022 | Purchase not verified

Great service bought my car and all my questions were clearly answered. It was a much simpler to update my everyday transport than I was expecting. This was clearly because of the team at Castle Motors. We be happy to return to them when I wish to change a car again.

Reply from Castle Motors on 14/07/22

Thanks for the review , it was great meeting with you and hopefully your grandchildren will have a bit more room in the Mitsubishi and so will you too:) Best wishes from all at Castle Motors

By Ray M on 02 June 2022 | Purchase not verified

Just completed the purchase of a lovely Toyota Auris, superb genuine customer care which was without doubt second to none. Came away feeling that my faith in the world had just been given a huge boost. Many thanks to Richard for everything.

Reply from Castle Motors on 06/06/22

Thank you for this lovely review. It was a pleasure meeting with you and joy to help you with all aspects of the transaction. I am sure the Toyota will be a great car for you and we wish you well for the future. Best wishes from all Castle Motors

By David L on 19 May 2022 | Purchase not verified

Truly wonderful, I have dealt with Richard on 4 separate occasions, bought 3 cars and just sold my treasured Z3. I generally do not leave reviews but Richard deserves this comment. Unlike other car sales companies who I never trust, Richard is the most honest, genuine and totally reliable person in the motor trade that I have ever dealt with. A true 10 star company

Reply from Castle Motors on 19/05/22

Thanks David. From the review listed below this one I think we can assume the new owner of your Z3 is a very happy lady. The trust we have built up between us over the years is very so valuable as it is with many of the customers I have dealt with here at Castle Motors over the 20 years I have worked here , and hopefully now the Z3 is sold we can go to work finding your next car. Best wishes from all at Castle Motors

By Josh T on 17 May 2022 | Purchase not verified

I enquired about part exchanging my Ford Kuga for a Ford Edge Vignale and was offered the best price for my Kuga. Sadly I didn't quite have enough to make up the rest of the deposit. Richard went above and beyond to help and I would definitely 100% recommend castle motors.

Reply from Castle Motors on 17/05/22

Thank you for completing this review Josh , I'm not sure we have ever had one from someone who hasn't yet bought a car from us !!! Let's hope the numbers come together at some point and we get to do business together. Best wishes from all at Castle Motors

By Nimrod T on 24 February 2022 | Purchase not verified

The service was fantastic - they helped quickly resolve the problem. very fast and efficient. They gave excellent customer care. That’s why can highly recommend Richard at Castle Motors,

Reply from Castle Motors on 25/02/22

Thank you for this lovely review , enjoy the new car. Best wishes from all at Castle Motors

By Charlotte M on 22 January 2022 | Purchase not verified

Great service from a lovely family business. Very honest and trustworthy, I really felt relaxed making a big purchase with no pressure. Would definitely recommend. So excited to drive away my new Sportage.

Reply from Castle Motors on 23/01/22

Thanks Charlotte. It was a pleasure looking after you guys and both myself and my wife loved waving you off in the Sportage , it so nice to see excited customers heading off in our cars and knowing it's a job done well. Best wishes from all at Castle Motors