Customer reviews of Castle Motors

By Susan F on 06 April 2018 | Verified purchase

They were advertising the vehicle that we were looking for & with the specification that we wanted. We called to book a convenient viewing time as we had to travel quite a distance, & they promised to hold the vehicle for us to see. There was never any pressure to purchase & the whole deal was done in a relaxed, respectful & friendly manner. We would highly recommend Castle Motors & would definitely consider a future purchase from them. Thank you gentlemen.

Reply from Castle Motors on 09/04/18

Thank you for your review Mrs Finch, we do try to make spending all that money a relaxed and pleasurable experience and it's nice to see that is appreciated by our customers. All the best , Richard , Jason & Keith

By David L on 30 March 2018 | Verified purchase

well i can really say that we have been to other dealers before over the years and these are the best we ever been to friendley helpfull no pushyness that was really nice the car was what we see by photo there honist every thing went smoothly and best car we had for many years i most def tell family friends and def would use you again thank you

Reply from Castle Motors on 06/04/18

Cheers David , it great that the car was everything you thought it would be and thank you for your nice comments. All the best, Richard

By Viv E on 28 March 2018 | Verified purchase

We found the car on the Autotrader website and called Castle Motors who were very informative about the car. They gave us full history and reasons for the sale and answered all our questions. We quickly went to view the car which appears immaculate. They offered to service and MOT the car, re-conditioned the alloys and arranged 6 months tax for the car. They made the purchase very straightforward and delivered the car for us. We haven't had the car for long but hopefully there will not be any issues with it. Castle Motors provide a 3 month warranty so I think they would address any issues within that period. Thank you for such good customer service.

Reply from Castle Motors on 29/03/18

Thank you for your review Viv. I am sure the Mercedes will be a great car for you as it was to our previous customer who had it but of course we are here if you need us. All the best , Richard

By Mark B on 28 March 2018 | Verified purchase

I was drawn to castle motors due to the glowing reviews about them and was not disappointed. No pressure to buy, very friendly atmosphere. Unfortunately the car I purchased from them did develop a fault (nothing serious) but they provided fantastic aftercare by helping getting it rectified for me straight away. This is a testament to their customer service and is very reassuring. I would certainly buy again from you.

Reply from Castle Motors on 28/03/18

Cheers Mark. We are so glad the ST is all good again and we hope you continue to enjoy it ! All the best, Richard

By Carolyn W on 14 March 2018 | Verified purchase

A big thank you to Richard at Castle Motors for the great customer service I received during my recent purchase. I would highly recommend them to anyone looking for a 'new' car. I wouldn't hesitate to do business with them again. Thank you!

Reply from Castle Motors on 19/03/18

Thank you for the nice comments Carolyn , enjoy the Qashqai ! Richard.

By Gordon M on 12 March 2018 | Verified purchase

I was a new customer to Castle Motors and knew nothing about them. However, from the moment I walked into their showroom, I found the staff friendly, informative and helpful. They weren't "pushy", unlike other dealerships I've experienced in the past. The whole paperwork process was very quick and efficient. I am now the happy owner of a "new" car. I would recommend this small family business to anyone looking to change their vehicle.

Reply from Castle Motors on 13/03/18

Thanks Gordon , we do aim to make the experience a pleasant one for our customers. Enjoy the new Audi and thanks again for your lovely review. Richard

By Nikki C on 08 March 2018 | Verified purchase

The whole buying experience with Castle Motors was great. The team were extremely helpful and we will certainly return for our next vehicle purchase.

Reply from Castle Motors on 09/03/18

Thanks Nikki , you certainly timed your 4x4 purchase well with the weather !

By Warwick H on 23 February 2018 | Verified purchase

I bought my car through Castle Motors this month and was very pleased with the straightforward and friendly approach from all the team.

Reply from Castle Motors on 26/02/18

Cheers Warwick , enjoy the car. Richard

By Jo B on 22 February 2018 | Verified purchase

I return once again to Castle Motors to buy my fourth car over several years. Having previously dreaded ‘pushy salesmen’ trying to sell me cars with inflated prices, it is like a breath of fresh air to talk to Richard at Castle. He doesn’t use ‘tactics’ to sell you a car but is just a really friendly, helpful person who simply talks to you about the cars but let’s you make up your own mind about which car you would like. The garage always has a great range of cars and Richard takes the time to talk you through any payment options that are available and then gives you the space and time to decide which is best for you, he genuinely wants you to drive away in a car that not only you’ll love but that you can afford! I can’t recommend Castle Motors highly enough for taking any stress out of buying or exchanging a car in a professional, respectful and friendly way. Thank you so much to everyone who works there and I will be back in a couple of years to trade in for my next one!

Reply from Castle Motors on 27/02/18

Thank you for your lovely review Jo. It has been great to see your family grow over the last decade and your choice of car grow with it !! We hope the Mercedes lives up to your expectations and we look forward to having it back in part exchange next time round. All the best from all at Castle Motors.

By Paul S on 17 February 2018 | Verified purchase

I was looking to buy a nearly new car and looked through the adverts on the AutoTrader website. I came across a dealer in Fleet called Castle Motors and they had just the car I was looking for. A quick call to them confirmed that the car was still for sale and I asked their salesman Richard to describe the car to me. I decided to go and have a look and also offered my old car in part exchange. The first thing that struck me was how accurately Richard had described the car. He said it was perfect and he was right. I have since bought the car and have nothing but praise for how he handled the sale. The price was good, the car was good and dealing with Richard was an excellent experience. I cannot rate Castle Motors high enough. They are a truly professional and honest outfit and I would have no hesitation in buying another car from them when the need arises. Well done Richard and the rest at Castle Motors.

Reply from Castle Motors on 19/02/18

We are so pleased that it was worth your trip up from Devon for the Focus. We do make an effort to provide accurate descriptions so it's nice to be appreciated. All the best Richard.