Customer reviews of Castle Motors

By Lawerence D on 17 January 2020 | Verified purchase

Castle Motors really supported us buying our new Kuga. I've never bought a car from a garage before - I've always bought them privately previously - and I have to say that the whole process was very easy., and we got just the car that we wanted.

Reply from Castle Motors on 20/01/20

Thank you the review Lawerence , funnily enough the car you bought was the part exchange from the review below yours from Josie D!! It's good to hear your first experience of a car dealer was a good one , hopefully we will get the opportunity to look after you again in the future. Best wishes from all at Castle Motors

By Josie D on 17 January 2020 | Verified purchase

This is the second occasion I have done business with Castle Motors. Very friendly, professional and efficient service and I would most definitely recommend

Reply from Castle Motors on 20/01/20

Thanks Josie , great to have you back again for another car and we look forward to seeing you in 3 years time when the Sportage is due for change :) Best wishes from all at Castle Motors

By Kathryn F on 13 January 2020 | Verified purchase

We had done some desk-based research and visited one car dealership before coming to Castle Motors, so we knew a little bit about what we were after. However, the excellent service and knowledge of the staff at Castle Motors helped clarify for us in our minds exactly what we wanted. They were patient answering our questions and testing out the car and boot with our children and pushchairs, so that when we did make our decision we felt certain it was the right one. The customer care from when you first walk into the dealership, to when you drive away with your new car, and afterwards, is exemplary. Would highly recommend Castle Motors.

Reply from Castle Motors on 14/01/20

Thank you so much for this glowing review Kathryn. It is so rewarding to take a customer from the initial search all the way through to the end product and to hear back that we got it so right makes all the effort well worth it ! We hope the Sorento continues to serve you and the family for many years to come. Best wishes from all at Castle Motors

By Kirsty B on 12 January 2020 | Verified purchase

I rang up Castle Motors and enquired about a Kia Sportage they had for sale, the guy on the phone was very professional and informative. When we arrived we had a good look around the car without the pressure of someone looking over your shoulder. The car was immaculate as described. He valued my part exchange and offered a good amount. I was able to drive away the KIA the same day.

Reply from Castle Motors on 13/01/20

Thanks Kirsty. The Sportage you bought was indeed a lovely car which we had just taken in part exchange so it's great that it's gone off to a new home who will take good care of it. Best wishes from all at Castle Motors

By Ron N on 07 January 2020 | Verified purchase

Richard an Jason at castle motors were great guys when I went to buy the car they were both helpfully they did not over power me when selling the car they left me alone they answered all my questions they let me to test the car on my own the showroom an other cars where in excellent condition would Recommend castle motors to my friends

Reply from Castle Motors on 08/01/20

Thanks for the great review Ron. The Mercedes you bought is certainly a head turner and I am sure you will get a lot of motoring pleasure from it. See you later this week to sort your private plate out ! Best wishes from all at Castle Motors

By Tracie L on 06 January 2020 | Verified purchase

As soon as we walked in we were greeted by a lovely man who made us feel very welcome. We asked a few questions and then went to look at the car we brought. All the time the man was very helpful non pushy just helping us with anything we needed. I felt very relaxed and happy, we didn't need to go away and think about the car. The whole experience made us realise that Castle Motors was a place we could trust to buy our car from. We went back a few days later to pick the car up and it had been washed and cleaned for us, again we were made to feel very welcome. I said to my husband when we were driving home that we will definitely go back there when we want another new car.

Reply from Castle Motors on 07/01/20

Thank you so much for this lovely review Tracie. As I said to you at the time it was great to deal with someone who was so excited about their new car !!. I hope this Juke proves to be as good as your last one and you enjoy blasting your tunes through the Bose sound system. Best wishes from all at Castle Motors

By Kenneth M on 06 January 2020 | Verified purchase

Very happy with the service I received when buying a Used car from Castle Motors.

Reply from Castle Motors on 07/01/20

Cheers Ken , it was nice to meet you and I am sure this Sportage will be a great car for you just as the last one was. Best wishes from Castle Motors

By Simon G on 06 January 2020 | Verified purchase

Friendly family run company Helpful Car was clean and tidy Staff were not pushy

Reply from Castle Motors on 07/01/20

Thanks for the 5 stars Simon. It was great to meet with you and your family and I am sure the Edge will bring you lots of joy in your trips out together. Best wishes from all at Castle Motors

By Stuart M on 06 January 2020 | Verified purchase

Turned up to view another SUV with two young children. Well that car was not to my wife's taste, so immediately we looked through the rest of the stock and after a good search, reduced down to two cars and finally settled on one, that was in budget. Going through finance options, extending periods and raising annual mileage were not problems. trading in our old car, based off mileage was no problem. Online finance questions were no issues. In short, very easy, excellent service and extensive knowledge. All cars were of the highest quality and will be back in the future.

Reply from Castle Motors on 07/01/20

Thanks Stuart, it was a pleasure dealing with you guys especially as you didn't drive away in the car you actually came to see , it just goes to show that our genuine no pressure approach means that our customers do end up in the right car at the right price for them !! Enjoy the Sportage and best wishes from all at Castle Motors

By Ryan W on 09 December 2019 | Verified purchase

Very helpful though out the whole sale. Answered any questions or query’s promptly. We never felt under any pressure to purchase. Would definitely recommend them to friends or family. Excellent service

Reply from Castle Motors on 10/12/19

Cheers Ryan . It was nice to meet with you guys and I hope the Sorento does the job for you all. Best wishes from all at Castle Motors