Customer reviews of Castle Motors

By Agata B on 03 July 2020 | Verified purchase

We have now bought our third car from Castle Motors and once again the service and support from their team has been 1st class. Even though social distancing was in place, they have setup their premises to enable easy communication and working. I would recommend Castle Motors to any of my friends and family, if they are wanting a great vehicle, at a great price with a service second to none.

Reply from Castle Motors on 06/07/20

Thank you for the lovely review and it has been real pleasure dealing with both of you. I am sure the Discovery Sport will be another success and we look forward to seeing you again in another few years when it's due for change. Best wishes from all at Castle Motors

By Victoria B on 03 July 2020 | Verified purchase

We went in the first week that the showroom was open Post lock down and you could tell the team were taking the Covid rules seriously which was reassuring to us as I am high risk.... but also in need of a car! They only saw us and it’s appt only so we knew we wouldn’t Be waiting around to see someone and their whole time was dedicated to us. Another positive is they were really flexible when it came to test drives, they let us take the car off and have sometime with it on our own. Their sales technique is also really refreshing - you don’t feel like you are being railroaded into making a purchase there and then. I also felt that they were all really experienced and knowledgable about cars which is also a positive. The amount of times I have been into places to look at something and ended up knowing more than the sales person! Would 100% recommend buying a car from these guys You won’t be disappointed.

Reply from Castle Motors on 06/07/20

Thank you so much for taking the time to complete such a comprehensive review. It is great to hear that our non pressured approach is appreciated, it certainly makes for a nicer buying experience for the customer and a much nice selling experience for us :) Best wishes from all at Castle Motors

By Craig C on 01 July 2020 | Verified purchase

Really good experience buying our car from Castle Motors. Would definitely use these guys again.

Reply from Castle Motors on 02/07/20

Thanks for that Craig and we look forward to dealing with you again in the future ! Best wishes from all at Castle Motors

By Sheldon R on 06 June 2020 | Verified purchase

Really good buying experience. I was offered to have a video call to thoroughly look at the vehicle. The vehicle was described honestly and all my questions were answered. I was also given a free mot, road tax, major service and two new tyres all ready and waiting for collection in a few days. During collection the vehicle was thoroughly sanitised just before I got there. Would definitely recommend this seller to anyone.

Reply from Castle Motors on 08/06/20

Thanks Sheldon. It's great that the video call worked out and you were happy with the vehicle that we had prepared. Thank you for your recommendation and we look forward to dealing with you again in the future. Best wishes from all at Castle Motors.

By Jasmine S on 03 June 2020 | Verified purchase

Castle Motors were really helpful and honest and were available for calls all hours of the day! They answered every single question we had and made the whole process really easy. They even made some changes to the vehicle which we requested. Nothing was too much to ask. Really look forward to working together again in the future

Reply from Castle Motors on 04/06/20

Thank you for taking the time to complete a review for us Jasmine. It was tricky selling a car during lock down whilst remaining safe and answering all of the questions that a walk around the car would normally answer but I think we got there in the end ! I am sure you made the right decision with our Jaguar F-Pace :) Best wishes from all at Castle Motors

By Claudiu P on 30 May 2020 | Verified purchase

Excellent experience with Castle Motors,very nice people, very good communication,i am very happy with the car from there,i definitely recommend this company. Thank you

Reply from Castle Motors on 31/05/20

Thanks Claudiu , it was nice meeting with you to. It's great to hear all is well with the Kia. Best wishes from all at Castle Motors

By Graham B on 28 May 2020 | Verified purchase

During the difficult circumstances for buying a car at this time, I couldn't fault the efficiency. Car met all expectations as advertised and came with with a fresh service and 6 months warranty. Could not really ask for much more to be honest. Polite and professional. I will definitely keep an eye on their stock in future.

Reply from Castle Motors on 29/05/20

Thank you Graham. Like all businesses we are having to adapt and change through these difficult times so it's nice to hear that we are managing this safely whilst still keeping our high standards within the new boundaries we have to operate. Enjoy the Mercedes and we hope to see you again in the future. Best wishes from all at Castle Motors

By Dennis H on 15 May 2020 | Verified purchase

Notwithstanding the problems with the Covid19 problem, Richard was extremely helpful from the day I first made contact through to collecting the car. On collection the vehicle was exactly as I expected and I am very pleased to say the least. I would recommend castle Motors for both service and indeed integrity.

Reply from Castle Motors on 17/05/20

Thanks Dennis, it was worth waiting for the rules to ease on travelling to kick in so you could have the pleasure of collecting the car yourself !! It was great dealing with you and I hope this Jaguar proves to be the right one for you. Best wishes from all at Castle Motors

By Roger N on 11 May 2020 | Verified purchase

I recently showed interest in several vehicles that were being offered by this dealer. these were displayed in an excellent way, the details ans prices were very clearly shown and the salesman was helpful and helpful at every stage of the process. I negotiated the purchase of one vehicle and the process included the part-exchange of another one. All stages were made very easy and straightforward including the necessary paperwork and exchange of vehicles. This was an excellent experience and I would recommend anyone to deal with Castle Motors in Fleet.

Reply from Castle Motors on 12/05/20

Thank you for your recommendation Roger. I am sure the Jaguar will be a great car for you and I am so pleased it was worth your while to make the journey to come and see us :) Best wishes from all at Castle Motors

By Warren H on 08 May 2020 | Verified purchase

One of the best car buying experiences I've had. Attentive, professional, open and honest company with a very experienced team who take the time to make sure you are well looked afer. They have a great stock of cars and they clearly take pride in what they do. HIGHLY RECOMMENDED.

Reply from Castle Motors on 10/05/20

Thank you so much for this review Warren. We honestly believe that through these challenging times in business it will be those that continue to offer a high standard of product and service that will be the ones to thrive again in the future. I 'm sure the Mercedes will deliver for you on every level you expect and more. Best wishes from all at Castle Motors