Customer reviews of Castle Motors

By Tiago F on 22 July 2020 | Verified purchase

Thank you Richard And Castle Motors, very good communication and make the feel comfortable when view the car and with the finance aswell. Stress free buying. I’ll recommend for others buyers who looking for friendly dealer. Thanks.

Reply from Castle Motors on 25/07/20

Cheers Tiago. It's great for us to hear phrases like " Stress Free" and " Made To Feel Comfortable" in our reviews from actual customers as that is exactly the service we aim to deliver. Enjoy the BMW and best wishes from all at Castle Motors

By Laurence T on 22 July 2020 | Verified purchase

I wanted to change my car, and came across Castle Motors, and I'm glad that I did. From the initial phone call, they were very helpful, and I got the impression nothing was too much trouble. I arranged a test drive over the phone, and the car was waiting for me when I arrived. After the test drive, and I had decided to purchase the car, everything was explained to me throughly and there was no rush. They were happy to wait a week for me to collect the car (due to my work commitments), and on the day of collection everything was ready and waiting for me to go through. The after sales contact has been fantastic, and they are still very helpful and willing to explain how bits in the car work! I would not hesitate in using them again, and would recommend them. A more personal experience than using a car supermarket.

Reply from Castle Motors on 23/07/20

Thanks Laurence. It's always great to get such positive feedback and to hear that our family friendly non pressured approach is appreciated . Best wishes from all at Castle Motors

By Andrew H on 21 July 2020 | Verified purchase

No hassle car buying from a professional family business. Richard and the team had a great stock of cars and was on hand to answer any questions without putting on any unnecessary pressure to make a purchase.

Reply from Castle Motors on 23/07/20

Thanks Andrew . That's a great review considering the finance company delayed proceedings !! It was a pleasure meeting you and I am sure the Jeep will be a great car for you and the family. Best wishes from all at Castle Motors

By Charles S on 21 July 2020 | Verified purchase

Very comprehensive details and history were provided on the car and it was very well presented both inside and out. Competitive pricing and the whole process through viewing, test driving and purchase was easy and well thought out. All in all a great experience.

Reply from Castle Motors on 23/07/20

Thanks Charles. The Mini was a lovely little car and it's great to see such a special little car go to it's new home. We're not supposed to get attached to the cars we sell but that was something extra special. Best wishes from all at Castle Motors

By Daniel Z on 21 July 2020 | Verified purchase

Perfect service so friendly and helpful staff I’m really happy thank You so much for all your amazing support

Reply from Castle Motors on 23/07/20

It was a pleasure dealing with you and your wife Daniel and I hope you enjoy owning the Sportage. Best wishes from all at Castle Motors.

By Andy E on 15 July 2020 | Verified purchase

Was guided to castle motors by a friend, found the vehicle that suits my requirements and given very good service with no pressure, strongly recommended.

Reply from Castle Motors on 21/07/20

Thanks Andy , it was great meeting you to and i am sure you will enjoy the Jaguar. Best wishes from all at Castle motors

By Jodie W on 07 July 2020 | Verified purchase

All staff at Castle Motors we’re very helpful and made me feel comfortable in buying my car.

Reply from Castle Motors on 08/07/20

Glad to have been of service Jodie , enjoy the Sportage !! Best wishes from all at Castle Motors

By Tony P on 07 July 2020 | Verified purchase

I was looking for a specific car and was on the market for over 2 months before I asked Richard and Jason what I was after. Theu used their contacts and found the car in 2 days. Great service witu professionalism.

Reply from Castle Motors on 08/07/20

Thank you so much for giving us the opportunity to supply you with your dream car. Whilst we don't get to sell many 911'S it was a real pleasure sourcing this one especially for you. Best wishes from all at Castle Motors.

By Chris H on 07 July 2020 | Verified purchase

First class derive from Castle motors. Total hassle and drama free dealing with Them. Everything went smoothly. They explained everything in full detail and was very thorough. Probably the easiest car transaction I’ve ever had.

Reply from Castle Motors on 08/07/20

Thanks for the lovely review Chris. We do try to make the process as smooth as possible for everyone but as you are from my home town i thought we better make sure the red carpet was out for you :) Best wishes from all at Castle Motors

By Angela G on 03 July 2020 | Verified purchase

Excellent customer service from Castle Motors. This is the second time that we have purchased a car from them and they could not have been more helpful and attentive. We would highly recommend Castle Motors to anyone looking for a new car as our experience on both occasions has been outstanding.

Reply from Castle Motors on 06/07/20

Thanks for this Angela. It was great dealing with you again and we really appreciate you giving us the chance to go out and source the specific car you wanted which we did't have in stock rather than taking your business elsewhere. Best wishes from all at Castle Motors