Customer reviews of Castle Motors
At Castle Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
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5
Very friendly company great service great car
By Simon Ward on 06 August 2021 | Verified purchase
Very professional company friendly and the car was exactly as described. Would recommend to anyone who needs/wants a new car.
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5
Very professional and helpful service. Would highly recommend.
By Anonymous on 02 August 2021 | Verified purchase
Richard organised and managed a vehicle manufacturer recall for me whilst I was on holiday so vehicle was safe again before I took delivery.
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5
Great place to buy a car ! A+++
By Anna Wajs on 30 July 2021 | Verified purchase
I am very happy with service at Castle Motors. Very professional and friendly people. Highly recommended ! A+++ If you looking for a great car, you should go to Castle Motors.
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5
Industry Leading Service
By Lewis Ellis on 29 July 2021 | Verified purchase
For what can be quite a daunting process, I can’t thank Richard enough for making me feel at ease. He completely went above and beyond any expectations I had. I travelled 2 hours not just because of the fantastic car but due to Richard’s amazing customer service right from initial conversations. I will 100% keep Richard in mind for any future purchases and will be recommending to all.
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5
Top quality service from genuinely nice people.
By Hywel Rees on 21 July 2021 | Verified purchase
Really helpful, friendly and thoughtful service from start to finish. They replied very quickly to my initial enquiry, made the whole process easy and no quibbling or hassle. Highly recommended.
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5
By Sukhbir Atwal on 20 July 2021 | Verified purchase
Great service and really friendly staff
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5
By Carlo Di Berardino on 19 July 2021 | Verified purchase
Very smooth and easy purchase, stress-free and Richard and Jason are both always available to answer any question.
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5
Excellent response to minor problem. No hesitation in recommending.
By Anonymous on 12 July 2021 | Verified purchase
Despite there being a problem with the handle on our used Skoda Kodiaq Richard and Keith did what they needed to do in order to make this right. As a customer it is annoying when something is not right, and it is what the response is that counts. Richard did not give us the hard sell on the car and made the whole process of buying the car very easy. The car was also reasonably priced. Would have been 5 stars if no problem with car. In fairness that wasn't really their fault.
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5
Easy to buy from.
By Anonymous on 03 July 2021 | Verified purchase
Advert was true and the car showroom was easy to find. The sales team on the day of buying did promise an email within 48hrs which never arrived and a visit to the showroom was needed to gain the information for payment. Collection day was good and the car was ready and waiting. Further inspection of the car 24hrs later showed that the interior hadn't been cleaned thoroughly when a car park ticket from 2020 was found along with some sweet wrappers.
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5
Great honest service
By Nick Stilwell on 30 June 2021 | Verified purchase
Dealt with Richard who was very knowledgeable and very honest ( unusual for a car sales) whole process was easy car came with a great 6 month warranty would go back to buy again