Customer reviews of Castle Motors
At Castle Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
-
5
5 star, family owned business. Do not hesitate
By Clare L on 24 April 2020 | Verified purchase
Honestly , trustworthy and a joy to deal with. Had a good deal for a nice car . Keeping the trade local for the lovely family owed business . Didn’t want to go to a large dealer especially in these uncertain times and we weren’t sorry . Defo will return
-
5
Mercedes - Castle Motors
By Richard P on 15 April 2020 | Verified purchase
The salesman was polite when we met and he was informative and did not push us at any point during the transaction. The car was perfect and I would definitely buy from Castle Motors again
-
5
First Class Service from Castle Motors
By Nick C on 06 April 2020 | Verified purchase
Recently purchased a Honda CRV from Castle Motors which I am very happy with. There was a minor issue with the car prior to purchase (a buzzing from the steering lock), the Castle Motors team offered to rectify the problem without any hesitation and kept me informed whilst the repair was being completed. I highly recommend Castle Motors to anyone think of purchasing a car from this family run business.
-
5
A car dealer with integrity and experience
By Ian P on 01 April 2020 | Verified purchase
All dealers should be like this family firm. Staff are grown-up, expert and experienced - my contact has been there for 20 years and is highly knowledgable. The showroom is immaculate and the wide range of high quality stock beautifully presented. The impression Is of a quality business that builds long term customer relations. No nonsense, no film flam, just straight dealing with staff who are a pleasure to deal with. Strongly recommended.
-
5
Excellent Service
By Caleb W on 01 April 2020 | Verified purchase
First time going to a dealership so didn't know what to really expect but Castle Motors were friendly, personable and didn't put pressure on to buy. Had the car at a great price and went above and beyond to MOT the car (at the request of the finance company) and rectify an issue with one of the wing mirrors. They also made sure I had enough petrol to get to a petrol station in an area I didn't know. When viewing the car, they let us take all the time we wanted to inspect it, until I was happy with the condition, and they didn't clean under the bonnet - Which was really good to see (means you can see anything that might be out of whack such as oil leaks). They made the process super easy and were accommodating in terms of me sorting my finance out. The car was in great shape for the price I paid, I'm extremely happy with it and would recommend Castle Motors highly. Cheers Richard!
-
5
Brilliant *****
By Trevor D on 14 March 2020 | Verified purchase
After a long search for the car I wanted narrowed it down to 2 and only Castle Motors replied to my email (0ne week on still no reply from the other one). Agreed an estimate price and part exchange for my car before a round trip of 4 hours was well worth it. Despite being 30 mins later than planned still greeted with a friendly approach. Soon as saw the car I knew I had to have it black was my preferred choice but this blue one soon changed my mind) and no pressure to buy. It was all done quickly and smoothly would certainly travel there again. Thank you for making everything easy and hassle free keep up the good work!!
-
5
Excellently
By Elaine J on 02 March 2020 | Verified purchase
Buying a car from there was very easy and straight forward.
-
5
OUTSTANDING SERVICE
By Gurwinder J on 02 March 2020 | Verified purchase
Outstanding service and great customer focus. Made to feel welcomed and cared for. We would highly recommend Castle Motors. Thank you kindly Richard.
-
5
Excellent customer service
By Roger A on 26 February 2020 | Verified purchase
Very helpful and informative and a no pressure experience would recommend this company if looking for a new car
-
5
Brilliant customer service
By Christine A on 26 February 2020 | Verified purchase
everyone at castle motors is super helpful & lovely, really nice local family run business. I was car-less and not able to get to the garage to have a look at one of their vehicles, and they offered to come to me to allow me to test drive it. They done this on a number of occasions which was very much appreciated & made my life a lot easier! The process of purchasing the car was quick, simple & painless!