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66 Albert Street, Fleet, Hampshire, GU51 3RN
Telephone:
01252 612462

Customer reviews of Castle Motors

At Castle Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Castle Motors

Castle Motors
5
5.0

Based on 203 customer reviews

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  • 5

    Excellent and honest service.

    By Edwin I on 08 October 2018 | Verified purchase

    I bought a Mitsubishi Phev from Castle Motors in early September 2018. The service I received from Richard was first class. I noticed a tiny dent on the body work and he had it smoothed out in time for me to pick the car up. He also made sure that the car was cleaned and waxed by professional valets. After a day or two I noticed a small panel was missing inside the boot of the car. Richard could have easily simply said the car was sold as seen and left me to rectify it myself but he didn't . Richard found the part through a Mitsubishi dealership and sent it to me free of charge. I have seldom received such a good service from a business and I would recommend Castle Motors to anyone.

    Reply from Castle Motors on 09/10/18

    Thank you for the review Edwin , it is great to receive such positive feedback. The service you enjoyed with us is how we set out to treat every customer as we do appreciate that buying a car is a big deal and should be an enjoyable experience , something a lot of dealers tend to forget !! All the best from Castle Motors


  • 5

    Excellent service from Castle!

    By Russell P on 03 October 2018 | Verified purchase

    Thank you for the great service you gave on our purchase of your Ford S Max. The wife and kids are all loving it and you guys couldn't have been more helpful in our dealings with you. We will definitely recommend you to our friends.

    Reply from Castle Motors on 05/10/18

    Thank you for the great review Russell and it's good to hear the family are all happy with the S-Max. Best wishes from all at Castle Motors


  • 5

    Castle Motors are a class act

    By Stuart L on 29 September 2018 | Verified purchase

    Very happy. nice guy and a pleasure to deal with.

    Reply from Castle Motors on 29/09/18

    Cheers Stuart , enjoy the Jeep and best wishes from all at Castle Motors


  • 5

    Great service

    By Richard J on 25 September 2018 | Verified purchase

    Great customer service. Prompt and reliable. Nice family business.

    Reply from Castle Motors on 26/09/18

    Cheers Richard , enjoy the Qashqai and thanks again for your business from all at Castle Motors.


  • 5

    A great experience

    By Mark E on 24 September 2018 | Verified purchase

    Very pleasant experience from friendly and very obviously family run business. Very honest guys and pre and post sale care has been perfect.

    Reply from Castle Motors on 25/09/18

    Thank you for the lovely review Mark and our post sales care is here to stay. Enjoy the Mercedes with best wishes from all at Castle Motors


  • 5

    Jeep for the wife!

    By Steve M on 20 September 2018 | Verified purchase

    Bought lots of cars from Castle Motors and, as usual, it was an absolute pleasure. Great car.

    Reply from Castle Motors on 21/09/18

    Cheers Steve , and thanks once again for your continued custom. Enjoy the Jeep !!


  • 5

    Open, honest and friendly

    By Adrian R on 19 September 2018 | Verified purchase

    I have bought many cars over the years, and from start to finish buying my car from castle Motors was very straight forward, almost pleasurable! The cars were beautifully displayed in the showroom and there was a good choice of vehicles to choose from. Richard was very open and honest and nothing was too much trouble for him, even down to getting our car out of the showroom to test drive when he should have been going home!! Each step of the way he did was he said he would do and checked that I understood what I needed to do. Overall it was a great experience and I will certainly be back when I need my next car.

    Reply from Castle Motors on 20/09/18

    Thanks Adrian , that a great review and it's nice to hear our efforts don't go unnoticed ! We hope you enjoy the Mercedes and we look forward to seeing you again. All the best from the team at Castle Motors


  • 5

    Lovely team

    By Fiona C on 09 August 2018 | Verified purchase

    Recently part-exchanged my car at Castle and all the team were lovely. Would happily return to them when looking for another car...

    Reply from Castle Motors on 10/08/18

    Thanks Fiona , its nice to be called " Lovely" , not something we expect as a car dealer !! Enjoy the Suzuki and all the best from all at Castle Motors


  • 5

    Great Experience

    By Gareth W on 07 August 2018 | Verified purchase

    The experience was Great, the process was quick and smooth

    Reply from Castle Motors on 09/08/18

    Cheers Gareth , enjoy the Mercedes and try not to leave it 10 years until your next car from us this time ! All the best from Castle Motors


  • 5

    Sales experience with Castle Motors

    By Alan G on 17 July 2018 | Verified purchase

    We had a very pleasant and informative experience with Castle Motors. The sales person was friendly, approachable and not at all pushy. This was our first experience in buying a Hybrid Car but we were kept well informed of all details and even recommended a Company to install a charge point which we were extremely pleased with. Our experience with this Car Sales Company was excellent.

    Reply from Castle Motors on 18/07/18

    Thanks Alan , we do realise that buying a car is a big deal especially when you combine that with moving into hybrid and plug in technology. It's great to hear our time and effort is appreciated. All the best from Castle Motors