Customer reviews of Castle Motors

By Ron N on 07 January 2020 | Verified purchase

Richard an Jason at castle motors were great guys when I went to buy the car they were both helpfully they did not over power me when selling the car they left me alone they answered all my questions they let me to test the car on my own the showroom an other cars where in excellent condition would Recommend castle motors to my friends

Reply from Castle Motors on 08/01/20

Thanks for the great review Ron. The Mercedes you bought is certainly a head turner and I am sure you will get a lot of motoring pleasure from it. See you later this week to sort your private plate out ! Best wishes from all at Castle Motors

By Tracie L on 06 January 2020 | Verified purchase

As soon as we walked in we were greeted by a lovely man who made us feel very welcome. We asked a few questions and then went to look at the car we brought. All the time the man was very helpful non pushy just helping us with anything we needed. I felt very relaxed and happy, we didn't need to go away and think about the car. The whole experience made us realise that Castle Motors was a place we could trust to buy our car from. We went back a few days later to pick the car up and it had been washed and cleaned for us, again we were made to feel very welcome. I said to my husband when we were driving home that we will definitely go back there when we want another new car.

Reply from Castle Motors on 07/01/20

Thank you so much for this lovely review Tracie. As I said to you at the time it was great to deal with someone who was so excited about their new car !!. I hope this Juke proves to be as good as your last one and you enjoy blasting your tunes through the Bose sound system. Best wishes from all at Castle Motors

By Kenneth M on 06 January 2020 | Verified purchase

Very happy with the service I received when buying a Used car from Castle Motors.

Reply from Castle Motors on 07/01/20

Cheers Ken , it was nice to meet you and I am sure this Sportage will be a great car for you just as the last one was. Best wishes from Castle Motors

By Simon G on 06 January 2020 | Verified purchase

Friendly family run company Helpful Car was clean and tidy Staff were not pushy

Reply from Castle Motors on 07/01/20

Thanks for the 5 stars Simon. It was great to meet with you and your family and I am sure the Edge will bring you lots of joy in your trips out together. Best wishes from all at Castle Motors

By Stuart M on 06 January 2020 | Verified purchase

Turned up to view another SUV with two young children. Well that car was not to my wife's taste, so immediately we looked through the rest of the stock and after a good search, reduced down to two cars and finally settled on one, that was in budget. Going through finance options, extending periods and raising annual mileage were not problems. trading in our old car, based off mileage was no problem. Online finance questions were no issues. In short, very easy, excellent service and extensive knowledge. All cars were of the highest quality and will be back in the future.

Reply from Castle Motors on 07/01/20

Thanks Stuart, it was a pleasure dealing with you guys especially as you didn't drive away in the car you actually came to see , it just goes to show that our genuine no pressure approach means that our customers do end up in the right car at the right price for them !! Enjoy the Sportage and best wishes from all at Castle Motors

By Ryan W on 09 December 2019 | Verified purchase

Very helpful though out the whole sale. Answered any questions or query’s promptly. We never felt under any pressure to purchase. Would definitely recommend them to friends or family. Excellent service

Reply from Castle Motors on 10/12/19

Cheers Ryan . It was nice to meet with you guys and I hope the Sorento does the job for you all. Best wishes from all at Castle Motors

By Rob W on 30 November 2019 | Verified purchase

Superb service from start to finish (and after the event). Richard is a true gent who will listen to what you are looking for and draw on vast knowledge to recommend the right solution. If they dont have what you are looking for there is no pushing in the wrong direction. We drive away in the perfect vehicle. A superb car at a fair price.

Reply from Castle Motors on 02/12/19

Thank you for the great review Rob. It was lovely working with you and Kerry to find a solution to your specific vehicle requirements. We look forward to taking care of your motoring needs again in the future. Best wishes from all at Castle Motors

By Mark G on 27 November 2019 | Verified purchase

Excellent service. Nothing was to much trouble. Very friendly would definitely recommend

Reply from Castle Motors on 07/01/20

Thanks Mark. Good luck with the Shogun and best wishes from Castle Motors

By Sue W on 24 November 2019 | Verified purchase

We came to Castle Motors almost straight on the back of a bad experience with a previous car dealer, but was a little reassured by the amazing reviews Castle Motor, Fleet has from their customers. Richard picked up our enquiry call about a Toyota Verso he had. impression was: approachable, believable and honest. Then we visited the 10 year old car and for the year , it was in good condition but not perfect, some trims were missing or come off... but true to his word he soon sorted it out. There were no pressure sale after the viewing like some places and after we bought the car, Richard sorted the car out and did all we asked of him to T cut a spot or two on the body before we collected the car. All HPI details were done and he threw in 1/2 year road tax and paid for the door lever trim out of his own pocket. Took the car for a filter service next to his show room and it was very reasonable indeed. We feel he must be the best car dealer in the UK!!! Recommended 100%

Reply from Castle Motors on 25/11/19

Well I am very happy to agree that we must be the best car dealer in the UK Sue !! The Toyota you bought was older than our average stock but was such a nice car we decided to retail it. I am so glad we did as with a little TLC we got the car into the tip top condition it deserved and you required. Having spoke with again since collection it's been great to hear that the car is doing well and will hopefully continue to do so for many years to come. Best wishes from all at Castle Motors

By Stephen C on 23 November 2019 | Verified purchase

Excellent service! Richard is highly experienced and knows how to read a customer so won't push you into a sale if your not 100%. He's very happy and understanding for you to go at your own pace when making a decision. He doesn't sell cars to anyone waking past so the experience is tailor made. I do have to add he makes a cracking cuppa

Reply from Castle Motors on 02/12/19

It's nice to hear that my tea making skills have finally received the credit they deserve !! Having spoke with you recently i know you are enjoying the Jaguar and we trust you will continue to do so. Thank you for the great review , best wishes from all at Castle Motors