Castle Motors bid for my car info Motorway and as luck would have it were 10 minutes down the road for me. I called them and asked if I could deliver it to them (for one last drive and expediency) and Jason was more than accommodating.
I was stuck in traffic and caused both Jason and Richard to leave work 20/30 minutes late but they were very gracious about it and put my experience of selling my car first and efficiently took me through the paperwork.
Both myself and the finance on my car were paid within hours of handing over the keys.
I can be certain that if I’d been part exchanging my car I would have had no issues dealing with either Jason or Richard. They were both friendly, professional and extremely knowledgeable.
This is NOT your average car dealership – I felt an instant level of trust the moment I walked through the door into their beautiful showroom.
Something that really impressed me was the efficiency of the transaction – as I walked out the door it made me smile to see the Vallet service across the street already preparing my car for the next owner. I think it speaks to some really sound business core beliefs that are clearly on display here – to always put the customer first and to ensure that work is completed as quickly and correctly as possible.
When I am next on the market I will be coming back!
Thanks very much Castle Motors!
We would like to thank Richard & Jason for the very smooth purchase of our new car. You handled it with Kindness and Patience with attention to personal detail. We highly recommend you and your Company Castle Motors of Fleet, and will certainly be back again when we need another car.
Hassle free and smooth. Loving my new car.
We recently brought our car from Castle Motors. We honestly cannot fault the kindness and pure helpfulness from Richard. From the second we stepped foot into the showroom he was poilte, friendly and we felt at ease straight away. Buying a new car can be stressful but Richard took that stress away from it. It was actually nice to go into a car dealership and not be forced to say yes or no. Richard gave us time (we didn’t need time we loved the car) but even so he gave us time to go home think about it. Not pushy at all 🙂 10/10 , 5 Stars. Do not hesitate to buy a car from these guys. 🙂 thank you so much Richard.
Heidi & Kyle
After searching for a while for an XC90 we decided to buy from Castle Motors… I couldn’t reccomend them more highly! The sale was very easy and I didnt feel pressured at all (which is a nice change). They are a family owned business and you feel it.
Though where you really see the test of a company is not in the price (which was fair), but if something goes slightly wrong… After a couple of weeks, the car we purchased showed a warning light, we got in touch with Richard and one of the team immediately drove to pick up the car, leave a courtesy car, and repair. It was painless and efficient. They also self insure which shows they have enough confidence in the due diligence that they perform when sourcing the vehicles to bear the cost if something goes wrong.
All in all, very impressed and will definitely purchase from Castle Motors again.
Having recently purchased a new car from Richard I couldn’t be any happier. Richard, Jason and Keith offered help and support throughout our car purchase and the way they dealt with us was extremely impressive. We appreciated every little thing they did for us. There was nothing else they could have done to improve their service. I would 100% recommend using the team here to buy your new car as they will definitely respect you and look after you
Castle motors; you have exceeded my expectations! My Mercedes C 350e is 💯% on point; Very well maintained and high performance. They just don’t sell Anything*.
Very helpful staff with Great expertise and professionalism.
If you need a car, shop Castle Motors Sandhurst Ltd. You will never regret. “Value for money”
I rate you 5*****
This is my second car from Castle Motors. Richard made the car buying process stress free, transparent and at no time used the pushy sale tactics you will experience at larger car sales companies. We picked up an our new car 5 days later fully serviced and MOT’d. I will certainly be returning and would hesitate to recommend Castle Motors.
Great service from the first enquiry until I drove off in a new car. Really good quality vehicle and a fair price. Highly recommend.
Castle Motors were very helpful and patient with all our questions. They were really knowledgeable and very accommodating. Customer service like this is really hard to find these days so we were very impressed! We are incredibly happy with our new car.
I’ve known of Castle Motors for many years but have not had the opportunity to purchase a car from them until now. I purchased a VW Golf, exactly what I was looking for, excellent service from Jason Richard & Keith, great communication throughout.
We visited Castle motors a few weeks ago to look at some cars that had caught our eye. We were left to our own devices which was really nice as we felt comfortable & under no sales pressure. We met Keith who came across really nice & in no way pushy. He was very informative & a real nice guy to talk to – & at no time putting any pressure on us. We went away to discuss things & decided what we had looked at was not for us.
Doing a further search on different cars that week Castle motors came up again showing they had a Mazda CX 5 of which I had decided I’d really like to look at. We met Keith again that weekend & he showed us the Mazda – it was everything we wanted. Again he was very informative about the car & again not pushy – it was totally my choice & never once did I feel under pressure . We shook hands & arranged to collect on the Monday. Monday came & Richard called me to say he wasn’t happy for the car to go out that day as he wanted to replace two front tyres, renew the back brakes & discs & renew one of the door mirrors as he felt the car was below their standards unless this was done. I collected the car on Wednesday & was welcomed with a warm greeting from Jason. We done the necessary paperwork & i drove our new car away.
What a great bunch of guys / company to deal with. Very conscientious & thorough. I would 100 % recommend this company & they will be my first port of call in the future when I want a new car. Thanks guys.
We enquired about a car today and spoke with Richard. He was polite, informative, and very helpful. He was equally helpful and understanding when we decided not to proceed with the purchase, and promptly refunded the small holding deposit we had placed. Thank you for great service, we would definitely contact you again.
Very friendly, helpful and knowledgeable