Customer reviews of Castle Motors

By Trevor D on 14 March 2020 | Verified purchase

After a long search for the car I wanted narrowed it down to 2 and only Castle Motors replied to my email (0ne week on still no reply from the other one). Agreed an estimate price and part exchange for my car before a round trip of 4 hours was well worth it. Despite being 30 mins later than planned still greeted with a friendly approach. Soon as saw the car I knew I had to have it black was my preferred choice but this blue one soon changed my mind) and no pressure to buy. It was all done quickly and smoothly would certainly travel there again. Thank you for making everything easy and hassle free keep up the good work!!

Reply from Castle Motors on 16/03/20

Thank you for taking the time to write such a lovely review Trevor. It was great meeting you and we are so glad the Mercedes was worth the trip up form Somerset !! We look forward to looking after you again in the future. Best wishes from all at Castle Motors

By Elaine J on 02 March 2020 | Verified purchase

Buying a car from there was very easy and straight forward.

Reply from Castle Motors on 03/03/20

Thanks Elaine , Enjoy the Sorento !! Best wishes from all at Castle Motors

By Gurwinder J on 02 March 2020 | Verified purchase

Outstanding service and great customer focus. Made to feel welcomed and cared for. We would highly recommend Castle Motors. Thank you kindly Richard.

Reply from Castle Motors on 03/03/20

Thank you for that Gurwinder , it was a pleasure dealing with you. I am sure the Mercedes will deliver everything you ask of it and more. Best wishes from all at Castle Motors

By Roger A on 26 February 2020 | Verified purchase

Very helpful and informative and a no pressure experience would recommend this company if looking for a new car

Reply from Castle Motors on 27/02/20

Thanks Roger and I hope this Jaguar gives you as much driving pleasure as the last !. Best wishes from all at Castle Motors

By Christine A on 26 February 2020 | Verified purchase

everyone at castle motors is super helpful & lovely, really nice local family run business. I was car-less and not able to get to the garage to have a look at one of their vehicles, and they offered to come to me to allow me to test drive it. They done this on a number of occasions which was very much appreciated & made my life a lot easier! The process of purchasing the car was quick, simple & painless!

Reply from Castle Motors on 27/02/20

Thank you for the lovely review Christine. As a small family business i think we are that bit more in touch with our customers and bringing a car to you ( IN THE RAIN !!) is something that we are happy to do where the bigger dealers just wouldn't want to. Enjoy the Sportage and best wishes from all at Castle Motors

By Saranjit S on 26 February 2020 | Verified purchase

Fast and quick service Perfectly answered all queries Would surely recommend

Reply from Castle Motors on 27/02/20

Cheers Saranjits , enjoy the BMW . Best wishes from all at Castle Motors

By Alastair G on 13 February 2020 | Verified purchase

From the moment we walked into the showroom we were put at complete ease. We do not tend to buy cars very often and so going along to look at a number of cars was if I am honest a little daunting. Everyone was friendly and approachable. Al l the cars we were interested in were exactly how they were described in the adverts on line. We were given time to ourselves to come to the right decision, offering some very wise advice based no doubt of their considerable experience of cars along the way. We didn't feel pressurised or neglected during our time at the showroom. We found the showroom and those working there warm and welcoming. There was a real family feel to the place. We have had the car for a few weeks now and we are very pleased with it. I would highly recommend Castle Motors.

Reply from Castle Motors on 14/02/20

Thank you so much for this review Alastair. We at Castle Motors do pride ourselves in giving our customers the service this type of purchase deserves but that's so often lacking in other dealers. It was a pleasure to meet with you and your family and we hope the Mercedes provides you with everything you are looking for in your new family car :). Best wishes from all at Castle Motors

By Steve H on 11 February 2020 | Verified purchase

Great customer service and communication. Explained everything I needed for Finance options and part exchange. Highly recommended.

Reply from Castle Motors on 12/02/20

Thanks Steve , enjoy the Mercedes !! Best wishes from all at Castle Motors

By Chris M on 27 January 2020 | Verified purchase

From start to finish the service at Castle Motors was excellent. I was cautious about what garage I would buy from as you hear some bad stories. At no time was there any pressure sales and equally importantly they answered all of my concerns and queries about after care service should it be needed. They allowed an AA man to inspect the vehicle and he was complimentary about the car. I’ve now had the car for one month and so far it has been excellent. I’m very pleased and would recommend them.

Reply from Castle Motors on 28/01/20

Thanks Chris. It was a pleasure to supply you with the Jaguar and having supplied it to the previous owner before you we new it was a lovely car. It's good to hear that our no pressure approach continues to win support from our customer :). Best wishes from all at Castle Motors

By Mike S on 22 January 2020 | Verified purchase

Fantastic service from start to finish, making the process very simple and keeping me updated every step of the way. Really was a pleasure buying my car from Castle Motors and would highly recommend The company to anyone looking to purchase a car. Car delivered on time in fantastic condition as promised and as I’ve said, the whole process from start to finish was quick and simple.

Reply from Castle Motors on 24/01/20

Thank you for the great review Mike. It's a real compliment from a customer considering that we didn't actually get to meet you until the day we arrived at your office in Manchester with the car !! I trust the Jaguar will be everything you want it to be and more. Best wishes from all at Castle Motors