Customer reviews of Castle Motors

By Clinton J on 07 December 2020 | Verified purchase

I bought a Nissan Juke of these company and I’m very happy with the service there give us could not do anoth to help very happy with the car and the service would recommend highly

Reply from Castle Motors on 08/12/20

Cheers Clinton , it was a pleasure meeting you and it's great to hear you are happy with both us and the Juke. Best wishes from all at Castle Motors

By John P on 17 November 2020 | Verified purchase

Very knowledgeable and professional, Sales were very helpful and pointed out a couple of minor marks on the car that were put right prior to collection, marks that I wouldn’t have noticed.I thought the follow up mail asking if I was happy with the car was a nice touch.

Reply from Castle Motors on 20/11/20

Thanks John. It was a real pleasure meeting with you and we are so pleased you chose to go with our Kia Sportage. We follow up all of our customers to try an reinforce our commitment to great customer service and I hope we will keep in touch in the future. Best wishes from all at Castle Motors

By Brian C on 11 November 2020 | Verified purchase

The customer service at Castle Motors was excellent .Richard was very helpful . No pressure to buy . Very easy purchase . I felt confident in buying from Castle Motors and would recommend to family and friends .

Reply from Castle Motors on 13/11/20

Thank you for the recommendation Brian. We are sure the Tucson will prove to be the right car for you and we look forward to serving you again in the future. Best wishes from all at Castle Motors

By James W on 11 November 2020 | Verified purchase

Professional, friendly and straightforward service. We are delighted with our new car.

Reply from Castle Motors on 13/11/20

Thanks for that James , enjoy the Land Rover and best wishes from all at Castle Motors

By Annie M on 10 November 2020 | Verified purchase

My experience of Castle Motors has been one of pleasure and satisfaction. . My car was delivered to my door clean both inside and out, everyone there is helpful and friendly. I highly recommend them.

By Roger N on 09 November 2020 | Verified purchase

Castle Motors in Fleet give a very helpful and efficient service - they provided an ideal car for me with a very knowledgeable summary of its plug-in/petrol features. They dealt with my part-exchange most efficiently and I would certainly deal with them again .

Reply from Castle Motors on 10/11/20

Thanks you for the review Roger and also for your continued custom with us. I am sure the Mitsubishi with its plug in capability will work really well for you and we look forward to seeing you again soon. Best wishes from all at Castle Motors

By Hugh N on 06 November 2020 | Verified purchase

Ther car we purchased from Castle Motors was exactly as advertised and the sales service was excelelnt. We "purchased" the car with a deposit but were unable to complete the purchase due to funds not arriving when we expected them to. They were most understanding and held the car for us until the funds were available.

Reply from Castle Motors on 09/11/20

Thanks for the great review Hugh. Waiting for you to collect the car was no problem and it's great to hear that you are happy with everything thus far. I trust you will continue to enjoy the Qashqai and we look forward to looking after you again in the future. Best wishes from all at Castle Motors

By Nigel W on 03 November 2020 | Verified purchase

From the first telephone call to enquire about the car to leaving the showroom with the car the experience was excellent. Richard was very honest in his descriptions and easy to deal with. With very fair pricing and a great service I wouldn't hesitate to recommend Castle motors.

Reply from Castle Motors on 04/11/20

Thanks for taking the time to complete this review for us Nigel. We try really hard to put an accurate and fair description on our website and then follow that up with a straight forward dealing process. It would appear that our plan is working and we wish you all the best with the Mercedes.

By Sarah S on 08 October 2020 | Verified purchase

The customer service at Castle Motors was fantastic. We are so happy with my husband's new car. I am extremely nervous when it comes to buying cars and do not trust car sales people easily. I felt completely comfortable purchasing from Castle Motors, we didn't get a hard sale, I felt confident in the information we were given and never felt pressured to finalise the purchase. We don't live local to the garage and had found the car we purchased through a web search. Richard was very accommodating with the timings of our appointments (a requirement during Covid!) Purchasing our new car through Castle Motors has been the best car buying experience I have ever had. I have already recommended them to my sister in law and a family friend. We will be visiting Castle Motors again when I need to change my car.

Reply from Castle Motors on 08/10/20

Thank you for taking the time to complete the review for us Sarah. We totally understand that historically buying a car has been more of a challenge than a pleasure but we are trying our best to make it the enjoyable experience that parting with thousands of pounds should be !! We hope the Sportage continues to serve you well and we look forward to welcoming back for future purchases and hopefully a few of your friends and family as well. Best wishes from all at Castle Motors

By Megan G on 06 October 2020 | Verified purchase

Very pleasant team, helpful and engaging. The car that I bought is absolutely spotless and really well presented. The team were really approachable and knowledgeable and made the whole process so easy.

Reply from Castle Motors on 07/10/20

Thanks Megan , the Santa Fe was a stunning car and it's great that it's gone to such an enthusiastic new owner !! Best wishes from all at Castle Motors.