Customer reviews of Castle Motors

By Derek C on 16 April 2019 | Verified purchase

Had been looking for Ford Mondeo for about 8 weeks Wanted leather upholstery, top of the range model. Ford main agents always seemed too expensive and then tried to sell paint protection, leather protector and all add ons that amount to over £500 Castle Motors in Fleet were advertising a Mondeo that met my requirements. I phoned and spoke to salesman As I live 50 miles from Fleet, I had to be certain it was worth the time to see the car. Once arrived at showroom, the car was ready for inspection and test drive. I was very impressed by both car and dealership Decided to buy the car and collect next day. Since ownership have had very minor issue with previous service history. That was resolved and I feel made a very good choice of both vehicle and dealership. I have been driving over 50 years now and therefore have owned many cars during that time I would recommend Castle Motors unreservedly Comparative car bought from Fords would have been approximately £2000 more

Reply from Castle Motors on 17/04/19

Thank you for the lovely review Derek. All to often main dealers miss the crucial point of actually selling the customer the car they want rather than trying to earn commission on all the extras they want you to buy ! Thank you so much for the recommendation and we look forward to looking after you again in the future. Best wishes from all at Castle Motors

By Chris B on 15 April 2019 | Verified purchase

This was the first vehicle I have purchased from Castle Motors. From the outset I felt valued and respected as a customer and not the subject of a hard sales pitch. Discussions around pricing and part exchange were, I felt, transparent and straightforward. There were no hidden surprises or pressure applied. The final transaction was fair outcome for both parties. I understand that Castle Motors flourishes on it’s reputation and I can identify with this. I have not yet had cause to request any aftercare and I think we will likely be returning customers.

Reply from Castle Motors on 16/04/19

Thanks for the great review Chris. We do indeed value our customers and it's nice to see our efforts don't go unnoticed. We look forward to seeing you again next time round. Best wishes from all at Castle Motors

By Alison P on 14 April 2019 | Verified purchase

A pleasure to do business with. Made a long distance car purchase easy and hassle free.

Reply from Castle Motors on 15/04/19

Thanks Alison, I am glad it was worth the trip all the way from Cambridgeshire ! I trust both you and Bruce will enjoy the Kuga for a long time to come. Best wishes from all at Castle Motors

By Alex A on 09 April 2019 | Verified purchase

Castle Motors could not have done more to help us out. We were originally going to see them the week before but unfortunately for us they had sold the cars we were hoping to see. However they sourced another, had it serviced and washed it ready for us to view the following Saturday. They even let us walk away to think about it knowing we were off to a rival with no pressure, needless to say we were back within 2hours to pay a deposit. To top it off they stood by their verbal valuation even though it was being marketed £500 higher. They then went the extra mile and stayed open late for me to pick it up. Excellent service, couldn't fault it.

Reply from Castle Motors on 10/04/19

Wow , thank you for the review Alex. I can't tell you how rewarding it is to take a customer who has just missed out on a sold vehicle and get one in specifically for them. It's also refreshing to hear how our service as an independent far exceeded that of a main dealer :) We really hope the Sorento is everything you expect it to be at it was a pleasure dealing with both you and Katie. Best wishes from all at Castle Motors

By John L on 08 April 2019 | Verified purchase

Enjoyed every minute of buying my car from Richard. The experience of buying a car was pleasant & painless from the emails up to our visit to the process of buying.

Reply from Castle Motors on 09/04/19

It was a pleasure dealing with you also John. I just hope the weather picks up so you can get the roof down !! Best wishes from all at Castle Motors

By Paul H on 27 March 2019 | Verified purchase

Easy to talk to, no pressure for a sale. A very easy process to go through compared to normal car dealerships. Thank you for a great car.

Reply from Castle Motors on 29/03/19

Thanks you for the review Paul. I hope the Jaguar is everything you thought it would be and more. All the best from Castle Motors

By Phil H on 27 March 2019 | Verified purchase

Excellent customer service! I live far away from the dealership but they were very accommodating in sending me any information, in a quick fashion, I might need before making my decision to make the trip down. They also were very good with keeping me up to date with updates on my finance company, much better than the finance company themselves! Would highly recommend, very pleasant to do business with.

Reply from Castle Motors on 28/03/19

Thanks for the great review Phil. We really appreciate you making the journey down to collect the Jaguar and it's good to hear it was all worth it in the end , even if dealing with your finance company was a bit stressful !. All the best from Castle Motors

By Jason D on 12 March 2019 | Verified purchase

First class service with no pressure . The salesman made the whole experience a pleasure , l would highly recommend Castle Motors .

Reply from Castle Motors on 13/03/19

It's great to hear that your experience with us was a pleasure Jason and thank you for your recommendation. Best wishes from all at Castle Motors

By Julian M on 09 March 2019 | Verified purchase

Very helpful and straightforward dealer selling high quality cars at sensible prices. Came down from London and worth the trip Good customer service and another happy customer

Reply from Castle Motors on 11/03/19

Thank you for the review Julian and we are so pleased the S-max was the one for you. All the best from Castle Motors

By Alex L on 27 February 2019 | Verified purchase

As always it was a pleasure to deal with Richard. Changing your car should be an easy and pleasant experience and at Castle Motors you are treated fairly and honestly, which is why I will be back again next time.

Reply from Castle Motors on 28/02/19

Thank you for the review Alex. I'm not sure how many cars you have actually bought from us over the years now but it is always a pleasure dealing with you and we hope the Mercedes serves you well. Best wishes from all at Castle Motors