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66 Albert Street, Fleet, Hampshire, GU51 3RN
Telephone:
01252 612462

Customer reviews of Castle Motors

At Castle Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Castle Motors

Castle Motors
5
5.0

Based on 436 customer reviews

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  • 5

    Jeep from Fleet

    By Tim G on 06 October 2020 | Verified purchase

    Richard was honest and informative throughout the sales process, guaranteeing a good experience.

    Reply from Castle Motors on 07/10/20

    Cheers Tim , I hope you enjoy the Jeep and thank you for being so patient while we prepared it for you. Best wishes from all at Castle Motors


  • 5

    100% recommend! Great customer service!

    By Lucy G on 05 October 2020 | Verified purchase

    I am so impressed by Castle Motors and would 100% use them again and have recommended them to my friends and family. Their customer service is fantastic. They were very personable and the whole process was quick and enjoyable - even during covid! I had been to a few garages before I came across Castle and the experience was so different - Castle Motors actually seem to enjoy what they do and make you feel valued as a customer. I really appreciated this after my other experiences. The paperwork was all done extremely quickly and I got to drive my new car home that day. However, when I got home I noticed a few stone chips on the bonnet which I hadn't noticed before. My heart sank as I knew I should have checked it more carefully but the garage were amazing and they apologised for not noticing them and had the bonnet resprayed free of charge. I don't think many garages would have done this. I will go out of my way in future to look them up when I next need to buy a car.

    Reply from Castle Motors on 06/10/20

    Thank you so much for this review Lucy. It is fantastic to receive such great feedback from a customer where in all honestly we did miss something ! It's refreshing to have a customer who gave us the chance to put it right and from what you have written our approach clearly paid off and you are right we do enjoy what we do :) I hope the Sportage is everything you want it to be and we look forward to the opportunity to look after you , your friends and your family in the future. Best wishes from all at Castle Motors


  • 5

    Great service

    By Tamsin W on 02 October 2020 | Verified purchase

    Richard couldnt have been more helpful with the whole process and absoloutely delighted with the car - we got to drive it away there and then, even open on Sunday so I could come back the next day for another look. Had an issue with a missing parcel shelf which was resolved quickly and efficiently and dropped round to my house so we didnt have to travel back. Highly recommend!

    Reply from Castle Motors on 05/10/20

    Thank you for the lovely review Tamsin. The Juke really was something special and it was great selling it on to someone who was so enthusiastic about it. Enjoy the car and best wishes from all at Castle Motors


  • 5

    Lovely guys at Castle

    By Deborah L on 02 October 2020 | Verified purchase

    Lovely guys at Castle, super helpful, very experienced and very knowledgeable about all the cars, not just the ones in stock. They went our of their way to accommodate my request for a test-drive, the car was exactly what I wanted and at a good price. Excellent experience all round!

    Reply from Castle Motors on 05/10/20

    Thanks for taking the time to complete such a cracking review. The Lexus was a beautiful car and I am sure you will continue to enjoy it for a long time to come. Best wishes from all at Castle Motors


  • 5

    Great friendly service

    By Kirk E on 02 October 2020 | Verified purchase

    Very friendly service and car was as described. Immaculate inside. Car drives brilliant

    Reply from Castle Motors on 05/10/20

    Cheers Kirk , enjoy the Santa-Fe and best wishes from all at Castle Motors


  • 5

    10/10 At Castle Motors

    By Martin W on 02 October 2020 | Verified purchase

    Was looking for a new family car as we had a new member. Went straight to Castle Motors as they are local to where we live. They didn't disappoint us at all they are a very friendly, helpful family run business. When purchasing the new vehicle they made it very clear and understanding. Would definitely recommend to any one.

    Reply from Castle Motors on 05/10/20

    Thank you for the 10/10 Martin. Whilst we sell cars all over the country it's always nice dealing with someone so local so we can look after you long term and hopefully supply you with another car when the time comes !! Best wishes from all at Castle Motors


  • 5

    Very positive experience

    By Rob C on 02 October 2020 | Verified purchase

    I valued the friendly, honest and unpressurised approach at this dealership. Having made the decision to purchase a vehicle, I was supported in the necessary paperwork, including switching a personalised plate, on the day and in the days that followed. A very positive experience all round.

    Reply from Castle Motors on 05/10/20

    Cheers Rob , our honest friendly approach is was we think separates us from the rest. I am sure this CRV will serve you as well as the last one. Best wishes from al at Castle Motors


  • 5

    Great communication and service

    By Claire M on 21 September 2020 | Verified purchase

    Really helpful and great communication! We came down from Scotland to pick up the car and are really happy with the car. Thank you

    Reply from Castle Motors on 22/09/20

    We are so pleased it was worth the trip down for you to collect the Sportage Claire , even if you didn't make it home until the early hours :( Best wishes from all at Castle Motors


  • 5

    A Great Service and Experience

    By Marcia C on 21 September 2020 | Verified purchase

    Thank you to Castle Motors for their great customer service. We travelled a long way to find the right car for us. The staff at Castle Motors went out of their way to be helpful and kind throughout the whole process. We will not hesitate to contact them again in the future when we need another car.

    Reply from Castle Motors on 22/09/20

    Thanks for the lovely review Marcia. It is always a gamble when you decide to travel a long way to make a purchase so we are pleased to hear it was worth it . I am sure the Tucson will be a great car for you an you'll be glad to hear the new owner of your Fiesta is over the moon with it :) Best wishes from all at Castle Motors


  • 5

    Ford Kuga Castle Motors purchase

    By Hannah W on 20 September 2020 | Verified purchase

    I recently purchased a Ford Kuga from Castle Motors, this experience was professionally dealt with from start to finish. I am very pleased with my car and feel Castle Motors were much more professional and approachable than the main dealer. I will definitely use then again when purchasing a new vehicle in the future.

    Reply from Castle Motors on 21/09/20

    Thank you for completing the review Hannah. As a small independent we like to think we can offer the sort of service that a purchase of this value deserves , sadly the big main dealer don't always think the same as us. Hopefully we will get to look after you again in the future , best wishes from all at Castle Motors