Customer reviews of Castle Motors

By Alex A on 09 April 2019 | Verified purchase

Castle Motors could not have done more to help us out. We were originally going to see them the week before but unfortunately for us they had sold the cars we were hoping to see. However they sourced another, had it serviced and washed it ready for us to view the following Saturday. They even let us walk away to think about it knowing we were off to a rival with no pressure, needless to say we were back within 2hours to pay a deposit. To top it off they stood by their verbal valuation even though it was being marketed £500 higher. They then went the extra mile and stayed open late for me to pick it up. Excellent service, couldn't fault it.

Reply from Castle Motors on 10/04/19

Wow , thank you for the review Alex. I can't tell you how rewarding it is to take a customer who has just missed out on a sold vehicle and get one in specifically for them. It's also refreshing to hear how our service as an independent far exceeded that of a main dealer :) We really hope the Sorento is everything you expect it to be at it was a pleasure dealing with both you and Katie. Best wishes from all at Castle Motors

By John L on 08 April 2019 | Verified purchase

Enjoyed every minute of buying my car from Richard. The experience of buying a car was pleasant & painless from the emails up to our visit to the process of buying.

Reply from Castle Motors on 09/04/19

It was a pleasure dealing with you also John. I just hope the weather picks up so you can get the roof down !! Best wishes from all at Castle Motors

By Paul H on 27 March 2019 | Verified purchase

Easy to talk to, no pressure for a sale. A very easy process to go through compared to normal car dealerships. Thank you for a great car.

Reply from Castle Motors on 29/03/19

Thanks you for the review Paul. I hope the Jaguar is everything you thought it would be and more. All the best from Castle Motors

By Phil H on 27 March 2019 | Verified purchase

Excellent customer service! I live far away from the dealership but they were very accommodating in sending me any information, in a quick fashion, I might need before making my decision to make the trip down. They also were very good with keeping me up to date with updates on my finance company, much better than the finance company themselves! Would highly recommend, very pleasant to do business with.

Reply from Castle Motors on 28/03/19

Thanks for the great review Phil. We really appreciate you making the journey down to collect the Jaguar and it's good to hear it was all worth it in the end , even if dealing with your finance company was a bit stressful !. All the best from Castle Motors

By Jason D on 12 March 2019 | Verified purchase

First class service with no pressure . The salesman made the whole experience a pleasure , l would highly recommend Castle Motors .

Reply from Castle Motors on 13/03/19

It's great to hear that your experience with us was a pleasure Jason and thank you for your recommendation. Best wishes from all at Castle Motors

By Julian M on 09 March 2019 | Verified purchase

Very helpful and straightforward dealer selling high quality cars at sensible prices. Came down from London and worth the trip Good customer service and another happy customer

Reply from Castle Motors on 11/03/19

Thank you for the review Julian and we are so pleased the S-max was the one for you. All the best from Castle Motors

By Alex L on 27 February 2019 | Verified purchase

As always it was a pleasure to deal with Richard. Changing your car should be an easy and pleasant experience and at Castle Motors you are treated fairly and honestly, which is why I will be back again next time.

Reply from Castle Motors on 28/02/19

Thank you for the review Alex. I'm not sure how many cars you have actually bought from us over the years now but it is always a pleasure dealing with you and we hope the Mercedes serves you well. Best wishes from all at Castle Motors

By Debbie C on 26 February 2019 | Verified purchase

We are very happy with the quality of service we received from Castle Motors. This is our second time buying from this company and once again we found them to be fair, straightforward and easy to deal with. We are delighted with our car.

Reply from Castle Motors on 27/02/19

Thank you for the review Debbie and it was great to see you guys back again. I hope the CLS continues to delight ! Best wishes from all at Castle Motors

By Tim P on 21 February 2019 | Verified purchase

Very easy to deal with, helpful, approachable and no pressure to buy. I genuinely felt as though I could spend as much time as I needed and ask as many questions as I wanted before making a decision.

Reply from Castle Motors on 24/02/19

Thanks Tim. It was worth taking your time and making the right decision in the end. Enjoy the Mercedes ! All the best from Castle Motors

By Alan C on 20 February 2019 | Verified purchase

The advertisement of the vehicle was accurate, the sales team were fair and open, would be happy to buy another vehicle from them. It was a pleasure doing business!

Reply from Castle Motors on 20/02/19

Cheers Alan, hopefully the weather is on it's way for you to enjoy the BMW. All the best from Castle Motors