Customer reviews of Castle Motors

By Anonymous on 02 August 2021 | Verified purchase

Richard organised and managed a vehicle manufacturer recall for me whilst I was on holiday so vehicle was safe again before I took delivery.

Reply from Castle Motors on 02/08/21

Thank you for the 5 stars !!! We are just glad that we found out about the ABS recall before you collected the car so we could get it all done ready for you to safely collect. Good luck with the Sportage and best wishes from all at Castle Motors

By Anna Wajs on 30 July 2021 | Verified purchase

I am very happy with service at Castle Motors. Very professional and friendly people. Highly recommended ! A+++ If you looking for a great car, you should go to Castle Motors.

Reply from Castle Motors on 30/07/21

Thanks you so much for this great review Anna. I hope this new S-max last as many miles as your old one did !! Best wishes from all at Castle Motors

By Lewis Ellis on 29 July 2021 | Verified purchase

For what can be quite a daunting process, I can’t thank Richard enough for making me feel at ease. He completely went above and beyond any expectations I had. I travelled 2 hours not just because of the fantastic car but due to Richard’s amazing customer service right from initial conversations. I will 100% keep Richard in mind for any future purchases and will be recommending to all.

Reply from Castle Motors on 30/07/21

Thank you so much for this fantastic review Lewis. I think car dealers do forget how customers are often made to feel like they have stepped into a snake pit when dealing with sales people , but clearly our relaxed and honest approach is coming across to our new customers. We hope the Seat does the job for you and the family and we look forward looking after you again in the future. Best wishes from all at Castle Motors

By Hywel Rees on 21 July 2021 | Verified purchase

Really helpful, friendly and thoughtful service from start to finish. They replied very quickly to my initial enquiry, made the whole process easy and no quibbling or hassle. Highly recommended.

Reply from Castle Motors on 21/07/21

Thanks for the lovely review Hywel. It was a pleasure meeting you both and we trust you will enjoy the Kodiaq with room to spare for the dogs :) Best wishes from all at Castle Motors

By Sukhbir Atwal on 20 July 2021 | Verified purchase

Great service and really friendly staff

Reply from Castle Motors on 20/07/21

Thanks Sukhbir , enjoy the Mercedes :) Best wishes from all at Castle Motors

By Carlo Di Berardino on 19 July 2021 | Verified purchase

Very smooth and easy purchase, stress-free and Richard and Jason are both always available to answer any question.

Reply from Castle Motors on 20/07/21

Thanks for the review Carlo and thank you for shopping local !! Enjoy the Volvo and we are only round the corner if you need anything. Best wishes from all at Castle Motors

By Anonymous on 12 July 2021 | Verified purchase

Despite there being a problem with the handle on our used Skoda Kodiaq Richard and Keith did what they needed to do in order to make this right. As a customer it is annoying when something is not right, and it is what the response is that counts. Richard did not give us the hard sell on the car and made the whole process of buying the car very easy. The car was also reasonably priced. Would have been 5 stars if no problem with car. In fairness that wasn't really their fault.

Reply from Castle Motors on 12/07/21

Thanks for the review. It is so frustrating when something as simple as a door handle lets the side down , but as you say we responded quickly and by collecting the car and delivering it back we hopefully minimalised any inconvenience to you and the family. Best wishes from all at Castle Motors

By Anonymous on 03 July 2021 | Verified purchase

Advert was true and the car showroom was easy to find. The sales team on the day of buying did promise an email within 48hrs which never arrived and a visit to the showroom was needed to gain the information for payment. Collection day was good and the car was ready and waiting. Further inspection of the car 24hrs later showed that the interior hadn't been cleaned thoroughly when a car park ticket from 2020 was found along with some sweet wrappers.

Reply from Castle Motors on 05/07/21

Sorry about the mix up on the e-mail , sadly due to staff illness the message didn't get through but hopefully the complementary fuel on collection will of helped make up for us dropping the ball. The feedback on the valet has been duly noted and we will be having a "Chat" with our valeters !! Hopefully none of this has detracted from your overall enjoyment of the T-Roc. Best wishes from all at Castle Motors.

By Nick Stilwell on 30 June 2021 | Verified purchase

Dealt with Richard who was very knowledgeable and very honest ( unusual for a car sales) whole process was easy car came with a great 6 month warranty would go back to buy again

Reply from Castle Motors on 01/07/21

Thanks NIck. There are a few honest car dealers around and we are proud to be one of them. Enjoy the Mercedes with your Grandchildren along for the ride !!! Best wishes from all at Castle Motors.

By Anonymous on 30 June 2021 | Verified purchase

Richard was great to deal with and patient with me asking loads of questions. Would use again.

Reply from Castle Motors on 30/06/21

Thanks for the review and we enjoy lots of questions !! Good luck with the Santa Fe and best wishes from Castle Motors