Customer reviews of Castle Motors

By Marcia C on 21 September 2020 | Verified purchase

Thank you to Castle Motors for their great customer service. We travelled a long way to find the right car for us. The staff at Castle Motors went out of their way to be helpful and kind throughout the whole process. We will not hesitate to contact them again in the future when we need another car.

Reply from Castle Motors on 22/09/20

Thanks for the lovely review Marcia. It is always a gamble when you decide to travel a long way to make a purchase so we are pleased to hear it was worth it . I am sure the Tucson will be a great car for you an you'll be glad to hear the new owner of your Fiesta is over the moon with it :) Best wishes from all at Castle Motors

By Hannah W on 20 September 2020 | Verified purchase

I recently purchased a Ford Kuga from Castle Motors, this experience was professionally dealt with from start to finish. I am very pleased with my car and feel Castle Motors were much more professional and approachable than the main dealer. I will definitely use then again when purchasing a new vehicle in the future.

Reply from Castle Motors on 21/09/20

Thank you for completing the review Hannah. As a small independent we like to think we can offer the sort of service that a purchase of this value deserves , sadly the big main dealer don't always think the same as us. Hopefully we will get to look after you again in the future , best wishes from all at Castle Motors

By Andy L on 16 September 2020 | Verified purchase

Very helpful, knowledgeable team who are focused on client satisfaction. They went the extra mile to ensure we had a great experience both selling and buying from them

Reply from Castle Motors on 17/09/20

Cheers Andy. It was great meeting you both and I hope the Edge does the job for you. Best wishes from all at Castle Motors

By Kath S on 15 September 2020 | Verified purchase

Incredibly helpful staff. No pressure selling. They felt very honest and informative. Accomodated my umpteen test drives! Will happily recommend and do business with them again.

Reply from Castle Motors on 15/09/20

Thanks Kath. I think it was 5th time lucky on the test drive :). It was worth the effort on both sides as you ended up in the Hyundai Tuscon which is obviously the right cat for you. Best wishes from all at Castle Motors

By Faizal L on 14 September 2020 | Verified purchase

Customer services was excellent and very well coming. The manager/salesman was very polite, courteous and give me time to look around, answer all my questions and allow me to take the car for a test drive on my own ref Covid -19. Will go back to them again when I decide to upgrade my car.

Reply from Castle Motors on 15/09/20

Thanks for the lovely review Faizall. It was nice dealing with you and i think you made the right decision with the Qashqai. Best wishes from all at Castle Motors

By Tina W on 08 September 2020 | Verified purchase

Pleased to have found this gem of a family company, nothing to much trouble, wasn’t pushy, covid friendly. Informative and extremely helpful. Photos and written information was true and accurate on the advertisement. Absolutely delighted with my new car. Would recommend a visit to find you your new car. If they haven’t got one you want they would source it for you.

Reply from Castle Motors on 09/09/20

Wow !! Thank you so much for this fantastic review Tina. It was such a pleasure dealing with you both and it was lovely for us to be able to bring your search for the right car to an end. I hope you , your children and your grand children enjoy the new S-Max. Best wishes from all at Castle Motors

By Mervyn E on 07 September 2020 | Verified purchase

Friendly and professional service at no time were we put under pressure a family business ran to make you feel like at ease. I would use them again and recommend them highly.

Reply from Castle Motors on 09/09/20

Cheers Mervyn. I am sure the Sharan will do the job for you and your wife and we look forward to dealing with you again in the future. Best wishes from all at Castle Motors

By Neil H on 07 September 2020 | Verified purchase

Very easy and professional people to deal with. Would definitely recommend buying a car from Castle Motors

Reply from Castle Motors on 09/09/20

Cheers Neil , it was great to have you back for your second car from us , and hopefully despite your move out of the area we can continue to do business in the future. Best wishes from all at Castle Motors

By Phillip G on 07 September 2020 | Verified purchase

Whilst looking for the right car for myself , I found the information supplied on the website excellent It had enough photos , descriptions, and from this gave me enough confidence to travel and see that the car was as Described and the whole experience was made easy by Richard

Reply from Castle Motors on 09/09/20

Thanks Phillip, it's great to hear it was worth the journey and that our descriptions are fair and accurate. The Jaguar you bought was a lovely car and I hope we will get the chance to take it back in part exchange when the time comes. Best wishes from all at Castle Motors

By Alan B on 07 September 2020 | Verified purchase

Very helpful owners who were very friendly and also extremely professional. The car I eventually purchased was immaculately presented and all of the features were explained in detail. The transaction process both the buying of the car and the part exchange of my car was seamless with them even organising 24 hour drive away insurance . I travelled 120 miles for this car and because Castle Motors made it so easy I would do it again, Thanks to everyone it's very rare to come across such genuine people in the car business today and I wish you well for the future.

Reply from Castle Motors on 09/09/20

Cheers Alan. It's wonderful to get this feedback again reference our descriptions and it being worth the journey. It was great meeting with and you even got to meet with my wife which I am sure was the highlight of your day !! Enjoy the Sportage and best wishes from all at Castle Motors